Victoria Nail & Spa

+1 410-822-6340

210 Marlboro Ave, Easton, MD 21601 United States of America

Open Today: -

Quick Facts About Victoria Nail & Spa

Victoria Nail & Spa has several strengths and weaknesses, as indicated by the comments above.

One of the strengths of Victoria Nail & Spa is the quality of their nail services. Many customers have mentioned that they had a great experience and received excellent service from the nail technicians. The salon is described as not your typical nail shop, which suggests that they offer a higher level of service and expertise. The customers appreciate the skill and talent of the nail techs, particularly praising individuals like Daniella, Sierra, Savannah, and Jackson. This suggests that the salon has a strong team of capable technicians who are able to consistently deliver great results to their clients.

Another strength of the salon is the friendliness and personable nature of the owners and staff. Multiple commenters mention how the owners and techs are always friendly and remember their clients' preferences. This indicates a strong customer service culture within the salon, where customers feel valued and well taken care of. The welcoming and pleasant atmosphere of the salon makes it a positive experience for customers.

The salon also seems to have a loyal customer base, as evidenced by the repeated visits and positive reviews of many commenters. Some customers mention that they refuse to go anywhere else and will follow their favorite nail tech wherever they go. This loyalty suggests that the salon has built trusting relationships with their customers and consistently delivers satisfactory service. Additionally, the salon seems to be a popular choice for special occasions and mother-daughter outings, indicating that it is seen as a reliable and enjoyable option for these events.

However, one notable weakness of Victoria Nail & Spa, as mentioned in the comments, is the attitude of Jackson's wife. Multiple customers have reported instances of rudeness and snarkiness from her, which has affected their perception of the salon. This suggests a lack of professionalism and customer service skills on her part, which detracts from the overall experience of visiting the salon.

While this issue seems to be mainly related to the behavior of one individual, it is important for the salon management to address it in order to maintain a positive reputation and retain customers. Training or counseling may be necessary to improve the behavior of Jackson's wife and ensure that all staff members are consistently providing welcoming and respectful service.

Overall, Victoria Nail & Spa has several strengths such as the quality of their nail services, the friendliness of their staff, and a loyal customer base. However, they also have a weakness in the form of Jackson's wife's attitude towards customers. By addressing this issue, the salon can further enhance their strengths and provide an exceptional experience for their clients.

Best TL Reviews

Everyone in the salon is amazing with the exception of Jackson’s wife. She has been rude every singe time my wife has been in there. I thought my wife was being too sensitive until I witnessed it myself.

They do a great job but she needs to have less of an attitude and watch how snarky she is with clients.

My wife will not give that salon another dollar and she used to sing their praises.

Danny, Jackson and Daniella are awesome but the “owner” is NOT a nice person.

Happy and personable owners and the nail services are great too. Not your typical Nail shop. Always remember you and what you like and just plain courteous. A real treat in the hectic days we live.

I love this salon. My sister and I always go there for a pedi whenever we're in town. Tonight I needed a dip manicure. Shout out to Daniella for the prettiest French manicure that I've had in a very long time.

Went in and had the best experience of my life. Great service, wonderful nail techs. I REFUSE to go anywhere else.

My husband and I usually go here for pedicures, but I went in for a fill in today and Sierra did an amazing job :-) I’ll definitely be making appts with her from now on.

Loved, loved, loved our pedicures. Wonder staff, treated us like royalty. I am horrible at remembering names so I apologize for not being able to personally recognize the ones that took care of us.

Best place in the Easton area though. Thank you so much. We will be back if ever in the area again. Nice touch to our mother-daughter weekend.

My daughter and I got pedicures done here, after being treated very poorly at Nailed It down the street. .

I adore this place! The techs Danny, Euwin and Jackson are amazing! Everyone is always so friendly.

Savannah is hands down the best! Will follow her anywhere!

Update: While Savannah is out on maternity leave, Jackson and Danny have been taking care of me and doing a great job too! Everyone there is awesome!