Wendy's Nails and spa

+1 931-854-1930

680 S Willow Ave, Cookeville, TN 38501 United States of America

Open Today: -

Quick Facts About Wendy's Nails and spa

Wendy's Nails and spa place, based on the comments provided, has several strengths and weaknesses that can be identified.

Strengths: 1. Exceptional Nail Services: Many customers praise the quality of the nails done at Wendy's Nails and spa place. Multiple comments highlight Wendy as the best and her staff as talented and skilled in nail services. 2. Clean Salon and Friendly Staff: Wendy's Nails and spa place is praised for its clean and hygienic environment. Customers appreciate the friendly and accommodating staff, making them feel welcomed and comfortable. 3. Walk-Ins Accepted: The option to accommodate walk-in customers is mentioned positively, demonstrating flexibility and convenience for clients who may not have appointments. 4. Quick Service: Several customers appreciate the fast service provided by Wendy and her team, emphasizing their efficient work and the ability to quickly complete nail treatments. 5. Personalized Nail Designs: Many comments mention Wendy and her team's commitment to understanding customers' preferences and offering customized nail designs according to their liking, resulting in satisfied customers.

Weaknesses: 1. Long Waiting Time: One comment mentions a long wait time of over an hour and a half to be seated. This indicates that the salon might have issues with managing customer flow and ensuring timely appointments. 2. Quality Control Issues: One dissatisfied customer expresses disappointment with the nails, stating that they were not the same size as their actual nails and appeared bulky. This suggests a lack of attention to detail and quality control in the nail services provided. 3. Refusal to Fix Mistakes: A negative review mentions Wendy's refusal to address the customer's concerns and fix the problems with their nails. This portrays poor customer service and an unwillingness to rectify mistakes or refund unhappy customers. 4. Lack of Professionalism: Multiple comments criticize Wendy for her rude behavior, accusing her of rushing through the service, not listening to customer requests, and favoring certain clients over others. This indicates a lack of professionalism and poor customer relations. 5. Inconsistent Results: A customer expresses dissatisfaction with the final outcome, pointing out several flaws such as uneven shape, bulkiness, uneven paint job, and dirt. This suggests inconsistency in the overall quality of the nail services provided by Wendy and her team.

In conclusion, Wendy's Nails and spa place has strengths in providing exceptional nail services, maintaining a clean salon, and having a friendly staff. However, the salon faces weaknesses in terms of long waiting times, quality control issues, refusal to fix mistakes, lack of professionalism, and inconsistent results. These weaknesses highlight areas for improvement in managing customer expectations, enhancing service quality, and addressing issues in a timely and professional manner.

Best TL Reviews

Wendy does the BEST nails. She’s the sweetest person. I love her clean salon and friendly staff. I’ll never go anywhere else. Wendy, Helen, & Addy are my faves but they all do a great job. Ask for the detox Pedicure! Best dip nails, too! So many colors!

Wendy and her team was very fast, polite, respectful to what I wanted and very compromised to what I like in my nails designs and colors. They also take walk -ins which was awesome. So thk u Wendy and ur team.

I regretfully can't remember the young lady's name that did my pedicure. She had dark hair and a beautiful tattoo on her arm. Not to mention she showed me her beautiful son tattoo on her back. Wendy made jokes that she was hard on the hand but I think she did just perfect. I love how she had fun with the purple sparkles. I'll definitely come back!

Took more than an hour & a half to get SEATED. Got my toes done and I actually liked them. Once I got to Wendys chair I showed her a picture of the nails I wanted. I had already picked out the colors and everything. She changed the colors. Not only are they bulky but THEYRE NOT EVEN THE SIZE OF MY ACTUAL NAILS. I called for a refund. I payed $80 for jacked up “acrylics” that look like press ons. She said she couldn’t because she already “wasted the product”, what you did was waste MY time and MY money. DO NOT waste your time nor money in going there. Horrible skills, horrible service and manners. Shes more worried about quantity than quality. Get your press ons your better off with that. I’m literally disgusted.

VERY RUDE WHEN IT COME TO HER OWN MISTAKES. She rushed the nails after waiting almost 2 hours to be seen. Accused ME of getting “wrong colors” even though I showed pictures and already picked out the colors I wanted. EVEN AFTER SHE GOT MY COLORS ( ( WHICH WAS WRONG) I TRIED TO EXPLAIN BUT SHE REFUSED TO LISTEN.Wendy refused to fix these problems, when asked for the money I PAID FOR back she refused as well. Bad manners only focused on her favorite/most to visit clients. Don’t go there whatsoever. Horrible service and skill.

DO THESE NAILS EVEN LOOK NEAR TO WHAT THE PICTURE THAT I REQUESTED? LOOK AT THE UNEVEN SHAPE, BULCKYNESS, SIZE, UNEVEN PAINTJOB, AND DIRTT!!

I’ve been visiting Wendy’s for at least 6+ years now and always have the best experience. I typically schedule appointments but they’re always willing to quickly work me in any time I need to and always fulfill my wishes!

Some of the prettiest nails I have ever had !! Wonderful staff and so friendly ! Hometown feel; just a great place ! Will be back !!

Wendy is always so sweet and all of her staff are always friendly. Addy worked on me today and did amazing. I had a pedicure done. I would highly recommend this nail shop.