Ben Nails & Spa

+1 763-755-0903

2026 Northdale Blvd NW, Coon Rapids, MN 55433 United States of America

Open Today: -

Quick Facts About Ben Nails & Spa

Ben Nails & Spa has both strengths and weaknesses, as highlighted by the various comments from customers.

Starting with the strengths, one common positive aspect mentioned by multiple customers is the quality of service provided. Comments such as "Great service, personal attention, and time spent well on pedicure" and "The staff do not rush through your services... They take their time like they should" indicate that the employees at Ben Nails & Spa are dedicated to ensuring a satisfactory experience for their customers. The fact that a customer mentioned being hesitant to go to the salon due to low ratings but ultimately had a great experience shows that the salon has the ability to exceed expectations.

The friendliness and kindness of the staff is another strength mentioned in the comments. Customers appreciate the caring and accommodating nature of the technicians, as seen in comments like "The techs are friendly, accommodating and really go out of their way to do their best" and "My daughter... was made to feel so special." This positive customer service not only contributes to a pleasant experience but also encourages customers to return and recommend the salon to others.

Additionally, the relaxing and peaceful environment at Ben Nails & Spa is highlighted by customers. The comment "The environment is very calming and relaxing and peaceful" indicates that the salon provides an atmosphere that promotes relaxation and tranquility, which is an important aspect for a spa.

On the other hand, there are some weaknesses mentioned as well. One significant weakness brought up by a customer is the rushed and sloppy service experienced during a gel pedicure. Complaints about not receiving the desired treatment and poor polish quality show a lack of attention to detail and customer satisfaction. This comment is supported by another customer who mentioned that the nails she got did not last long and kept coming off. This inconsistency in service quality and durability is a weakness that needs to be addressed by the salon.

Another aspect that could be considered a weakness is the intermittent availability of certain services, as mentioned by a customer who wanted rhinestones but was told they were no longer available. Inconsistencies in service offerings can lead to customer disappointment and dissatisfaction.

In conclusion, Ben Nails & Spa has strengths in terms of the quality of service, friendliness of the staff, and the relaxing environment. These positive aspects contribute to satisfied customers who are likely to return and recommend the salon to others. However, weaknesses such as rushed and sloppy service, inconsistency in treatment durability, and intermittent availability of certain services need to be addressed in order to improve the overall customer experience and satisfaction at Ben Nails & Spa.

Best TL Reviews

I went in for a gel pedicure with an overlay. They rushed and didn’t want to give me what I was asking for. The polish quality was bad you can still see my nail. I asked for rhinestones and he said that was ok but when it came time to do it he said no no rhinestones anymore. Just sloppy and rushed and I came in two hours before closing so there was plenty of time. Really upset with the quality will never use them again

Great service, personal attention, and time spent well on pedicure. I overheard another employee talk to a customer and helped her recline to nap during the massage portion of the pedicure. Everyone was caring and kind. The luxury pedicure was $35. Money well spent!! I was hesitant to go here with the low rating but tried anyways and had a great experience!

Went this evening and met Tammy the new Manager.. She was super friendly and did an amazing job on my nails.

Michelle is the BEST nail tech! I love coming to see her because she ALWAYS gives me the BEST service! Tiffany was so patient with my nieces, making sure they enjoyed their first nail experience. I come here faithfully and would encourage anyone to come! This nail shop is always clean! Love this place!

My visits to Ben's nails have been truly amazing . The lady that gives me my pedicures hands should be in the hall of fame. I've never ever experienced service like hers B4, She literally puts me to sleep & relaxes

every muscle in my body. The staff do not rush through ur services because someone else walks through the door. They take their time like they should. Because you're a paying customer as well. As soon as I step foot in the door I receive VIP services. As I do have VIP status ???? the environment is very calming and relaxing and peaceful. I'll recommend Ben's nails to any & everyone. Thank you guys for ur fantastic services. If I could give u 10 stars I would. But 5 will have to do for now. See u soon. Yours Truly, A very Satisfied customer.....

My daughter and I have been coming here for manicures and pedicures for several years. The techs are friendly, accommodating and really go out of their way to do their best. If the polish chips or if we’ve had a problem, we call and make an appointment to get it fixed. No hassles. I brought my 80 year old mother-in-law for her first ever pedicure, and the staff took extra time and made her feel so special. Highly recommend!

I love the people that work at this salon and I wish I could give them them service but I cannot justify it. I recently got a full set of gel powder acrylic nails on with fake tips and after 5 days, one of my pointers came off. I went in to get it fixed. Two days later, another one came off on a different finger. I went in to get it fixed. They seemed slightly more annoyed since they remembered me from my first fix. I am now laying here and a THIRD one came off! I have gotten fake nails/ gel powder many times and I've never had the problem of them falling off. Ever. It is unfortunate that they keep falling off and I paid $45 for them with a $5 tip. They were super nice when I got my full set on, but I cannot keep going in every two days to get one fixed from them breaking

I always get my nails done at this place, the staff are all extremely nice and my nails always turn out great! Definitely going to continue coming back to this place. Went somewhere else recently and was completely upset with how they turned out. Had to come back to my usual nail salon ???? absolutely love this place. They are all great nail technicians