Cici Nails

+1 803-285-1587

North Park Square Shopping Center, 1000 N Park Dr, Lancaster, SC 29720 United States of America

Open Today: -

Quick Facts About Cici Nails

Cici Nails Place, based on the comments provided, has a mix of strengths and weaknesses. Let's analyze each aspect in detail:

Strengths:

1. Low Crowdedness: One of the commenters appreciates that Cici Nails Place is not as crowded as some other salons in Lancaster. This can be seen as a positive aspect for customers who prefer a more relaxed and peaceful environment during their nail treatments.

2. Consistent Service from Specific Nail Technician: The commenter mentions that the same gentleman has been doing their nails for about 10 years, with no bad experiences. This suggests that Cici Nails Place has a loyal and experienced nail technician who has gained the trust and satisfaction of customers over the years.

3. Excellent Customer Service: Multiple commenters express their gratitude and satisfaction with the customer service provided by the staff at Cici Nails Place. This indicates that the staff is friendly, professional, and attentive to customers' needs, leading to positive experiences.

4. Long-Lasting Nail Services: One commenter mentions being happy with their nails for three weeks without needing a fill-in. This indicates that the nail services provided by Cici Nails Place have good longevity and durability, which can be a strength for customers who prefer less frequent visits for maintenance.

Weaknesses:

1. Lack of Professionalism and Customer Service: One commenter expresses disappointment with the lack of customer service they experienced. They were not greeted upon arrival, and the staff did not open the door for customers. Additionally, the customer felt that compared to other establishments, Cici Nails Place did not provide the level of service they were accustomed to, particularly during a pedicure. This suggests a weakness in the overall professionalism and customer service at the salon.

2. Waiting Time: One commenter expresses frustration with Cici Nails Place's walk-in only policy. They mention not wanting to wait for an hour or more for nail services. This indicates a weakness in their appointment system, as customers prefer convenience and shorter wait times when scheduling their appointments.

3. Lack of Cleanliness and Health Concerns: A negative comment raises concerns about the lack of cleanliness and sterilization procedures at Cici Nails Place. The customer felt that the salon did not demonstrate proper sterilization of tools, potentially raising health concerns. This presents a significant weakness in maintaining a safe and hygienic environment for customers.

4. Inconsistent or Poor Quality Work: A disappointed customer mentions receiving poor quality services from a specific nail technician named Tommy. They mention that the polish was smudged, the nails were not fully covered, and there were irregularities in color, shape, and length. This indicates a lack of attention to detail and quality control by the salon, resulting in a dissatisfactory experience for the customer.

In conclusion, Cici Nails Place demonstrates strengths in terms of low crowdedness, consistency from a specific nail technician, excellent customer service, and long-lasting nail services. However, the salon has evident weaknesses in professionalism and customer service, waiting times, cleanliness and health concerns, and inconsistent or poor quality work. Addressing these weaknesses could help boost customer satisfaction and improve the overall reputation of Cici Nails Place.

Best TL Reviews

I love going here. It's not near as crowded as some of the other places in Lancaster, which I love. And the same gentleman has been doing mine and my oldest daughter's nails for about 10 years. Maybe 1-2 more. I've never had a bad experience and the customer service. You can't beat it.

Always happy with the work I have done. I wouldn’t go anywhere else.

Thank you for excellent service.

Thanx Tommy for doing a wonderful job on my nails! All the staff at CiCi Nails very pleasant and very professional. Will definitely be back ????

I gave it 2 stars bc I could not give 2.5 stars. I arrived to the establishment at 10:15am and the door was locked no problem I get it they forgot to unlock it. However when the gentleman came to unlock the door with 2 customers standing at the door you would think that he would open the door for us. Nope! He actually unlocked the door and walked off so we had to open the door ourselves. He did not greet customers who are coming to spend money in your establishment...... what kind of customer service is that? The ladies were nice very friendly however, I will say that compared to other establishments in the city surrounding areas I was not impressed. This was my 1st time I requested pedicure and to have nails polished with gel polish. The pedicure process was definitely not what I am used to and I get a pedicure almost every 2 weeks. She didnt use foot scrub, hot wax, nor did I receive foot massage and I'm paying the same price that I pay another establishment. Also only rinsed utensils she used on my feet and put back in drawer soooooo its a no going back for me unless things change.

Walk-ins only? Who wants to wait an hour or more for nails?

DO NOT USE THIS SALON. I went for the first time for a pedicure (polish removal and clear) and sns dip. Firstly, there are major health concerns due to the lack of cleanliness. They did not show me that they sterilized anything that touched my body. Clippers, files, pumice pulled from all over. The pedicure was lack luster....she did not remove all of my prior gel polish - despite charging me $10 to do so. No sugar scrub or lotion. Then my sns....ahhh....what can I say. My fingers are literally sore...she redid the nails twice because the nails were all irregular in color. she tried to blame it on the powder. both of my hands have completely different shades, shape and length. If my hands weren't so sore and also my concerns with the sterilization of the tools, I would go back and request someone else to make this right. $115 later...very disappointing!!!!

Didn't need a fill in for 3 weeks. Awesome!

I received very poor services today & Tommy was not professional at all. I went in for a full set & when he polished my nails he didn't even allow one coat to dry before applying the next coat. My nails were smugged & on certain areas of my nails the polish did not even fully cover the acrylic. I don't know if they're trying to compensate for lost business due to the pandemic or because Lancaster now has more nail salons available but they will NOT get my business any more!!!!