Quick Facts About Classy Nails and Spa
Classy Nails and Spa is a nail salon that has received both positive and negative feedback from customers. In order to analyze the strengths and weaknesses of the business, we will examine the comments provided.
One strength of Classy Nails and Spa, mentioned by a customer, is the helpful and fast service provided by the owner. This demonstrates that the owner is attentive to customers' needs and efficient in providing services. Additionally, another customer commends the salon for its clean environment, showcasing a commitment to maintaining a hygienic and sanitary space.
Another strength highlighted by a satisfied customer is the excellent customer service and attention to detail, particularly from a manicurist named Tom. This indicates that Classy Nails and Spa may have skilled employees who are capable of producing high-quality work.
However, there are several weaknesses that customers have pointed out. One recurring complaint is the rushed service experienced by multiple customers. This suggests that the salon may prioritize quantity over quality, as customers feel they were not given enough time and attention during their appointments.
Furthermore, multiple customers express concerns over the cleanliness of the salon's tools and equipment. One customer even states that they witnessed the use of used emery board tips on the drill and questioned the hygiene practices. This raises concerns about the overall cleanliness and sanitization protocols at Classy Nails and Spa.
Another weakness that customers mention is the poor communication and disregard for customer preferences. One customer recounts an experience where the salon charged their card without permission and ignored their request to wait for the total amount. This demonstrates a lack of professionalism and respect for customer boundaries.
Additionally, multiple customers mention rude and disrespectful behavior from the salon staff. This indicates poor customer service and a potential lack of training in handling customer interactions. It is important for a business to prioritize friendly and respectful interactions with customers to maintain a positive reputation.
Furthermore, one customer mentioned being overcharged by at least $50, suggesting a lack of transparency in pricing and potentially unethical practices.
In summary, while Classy Nails and Spa may have some strengths, such as efficient service and skilled employees, the recurring weaknesses outlined in the comments include rushed service, concerns about cleanliness and hygiene practices, poor communication, and disrespectful staff behavior. These weaknesses can greatly impact the overall customer experience and may lead to a loss of trust and customer loyalty. It is crucial for Classy Nails and Spa to address these shortcomings in order to improve their reputation and provide a satisfactory experience for their customers.
Best TL Reviews
Edit: I am editing to add an extra star because they corrected the nail polish when I called back and they asked me to come in. They were very apologetic but looking around I was questioning the cleanliness of the tools and would rather go somewhere else next time.
I’m so disappointed by this place. I went because the reviews seemed good but I have never felt so rushed than I did here. I paid extra for the pedicure and was rushed and they skipped the massage that I paid extra for. I got a gel manicure but it was done so quickly I didn’t even get to process what was happening - my nails are uneven, thumb nail has a bubble in it and the tips are missing nail polish. I spent $80 at this place and they were just trying to get me out the door so they could get more clients in, I was so uncomfortable and I will not be returning here again.
CRITICAL…..DO NOT GO HERE!!! They not only gave me foot fungal on all my toes but they OVER exposed my hands and feet with the UV lights! I had to tell Jenifer to open my pack of tools in front of me as she tried to use an open pack on me…and used a USED emery board tip on the drill to remove my old nail polish…I should’ve walked out then but I didn’t. Then she was shoving the medal tool on my toes so bad ThAt I was wincing…her and her father who was sitting right next to her doing my daughter’s toes were talking in there native tongue laughing! Which is beyond disrespectful!! Then they nickel and dimed mine and my daughter’s nails and dip to the point that I was overcharged by at least $50. David did hers so thin and must’ve missed a step as they lifted to fast and that one broke within the 1st week! I’ve NEVER had this happen and I’ve been doing my nails and toes for a very long time!!
Completely rushed, went with my sister, she sat in the pedicure chair for a good 45 min+ before anybody tended to her. Horrible painting job on both toes and hands. I didn't make a huge fuss about it, simply stated I wasn't satisfied with either nor was my sister. She didn't even end up doing her nails after seeing mine lol. They talked amongst themselves and then she went to charge my card, i asked her not to until I knew exactly how much I was being charged and she completely ignored me and charged it anyway. I should've walked out but I seemed to have more manners and empathy than they did. I plan to dispute the charge, just an overall unpleasant experience.
Owner is very helpful and fast, I've been attending this shop for more than a year, I really recommend it without a doubt.
Love this place
I visit a lot more often than I should !!!
They pamper you, remember your name and such amazing people ❤️
I gave this place 3 opportunities and they have always failed me. Rude staff, they treat you very poorly when you asked for something very simple and cheap like a manicure. They rush you out of the table to do someone else’s.
Great people..Wonderful customer Service..Clean Salon and they do Awesome work on nails and feet.My favorite manicure person to go to is Tom..Pays attention to detail and does beautiful nails.
Went in for a manicure and pedicure! Phyllis was amazing. It was so relaxing! Prices are reasonable too. Will be back!
Classy Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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