Classy Nails

+1 863-471-6245

947 Mall Ring Rd, Sebring, FL 33870 United States of America

Open Today: -

Quick Facts About Classy Nails

Classy Nails place has both strengths and weaknesses based on the comments provided. In order to analyze and discuss these strengths and weaknesses, we will focus on four main aspects: nail service quality, customer service, cleanliness and sanitation, and overall experience.

Starting with the strengths, the first comment praises Don for doing a nice job, leaving the customer pleased. This indicates that Classy Nails place has skilled technicians who are capable of providing satisfactory results. Furthermore, the comment highlights that the gel nails did not chip within a day and the polish was not seen through, which suggests good quality products and application techniques.

Another strength mentioned is the size and spaciousness of the salon. A spacious environment can contribute to customer comfort and relaxation during their visit. It also indicates that the salon has the capacity to serve a large number of customers without feeling overcrowded.

Moving on to the weaknesses, one comment expresses concern about the sanitation practices due to cuticle trimmers being left around. This raises valid concerns about the hygiene standards followed by the salon. Sanitation is crucial in nail salons to prevent the spread of infections and ensure customer safety. This weakness should be addressed promptly by implementing proper sanitation practices.

Customer service is another area where the salon has received mixed reviews. While one comment praises the owner for treating their wife with respect and care, another comment criticizes a server's behavior, stating that they yelled across at other service people in a foreign language and were rushy during the service. Inconsistent customer service can affect the overall experience of customers and may lead to negative impressions. The salon should focus on providing consistent, friendly, and attentive customer service to enhance customer satisfaction.

The next weakness is related to the quality of service provided by one of the technicians. A customer expressed dissatisfaction with the gel manicure, mentioning that it was done poorly and did not match the desired design. The technician's behavior during the service was also described as argumentative. This indicates a lack of attention to detail, poor communication, and a refusal to accommodate the customer's preferences. Such instances can significantly impact customer satisfaction and should be addressed through better training and supervision of the technicians.

Additionally, the salon received negative feedback regarding the eyebrow waxing service. A customer complained that their eyebrows were messed up, and they were missing a chunk from one of them. This suggests a deficiency in the skills and proficiency of the technician performing the waxing service. The salon should ensure that all staff members are properly trained in providing various services, including eyebrow waxing, to avoid such mishaps.

Another weakness mentioned by a customer is the unprofessional behavior displayed by the staff. According to the comment, some nail technicians were yelling and laughing loudly, causing a disruptive and unrelaxing atmosphere. This type of behavior can create a negative experience for customers who come seeking relaxation and tranquility. Maintaining a calm and professional environment is crucial for a nail salon's success.

Furthermore, the same customer mentioned that the pedicure stone scrubber was reused without proper cleaning. This represents a serious breach of hygiene standards and indicates a lack of attention to sanitary practices. Reusing tools without proper cleaning can lead to the spread of infection and disease. It is essential for the salon to prioritize and maintain proper sanitation protocols to ensure the safety and well-being of their customers.

In conclusion, Classy Nails place has both strengths and weaknesses based on the comments provided. The strengths include satisfactory nail service quality, a large and spacious salon, and positive experiences with the owner. However, weaknesses were identified in areas such as cleanliness and sanitation practices, customer service, and the skill level of some technicians. These weaknesses should be addressed promptly to improve overall customer satisfaction and to ensure the salon maintains a reputable and professional image.

Best TL Reviews

Don did a nice job! Im a first time customer, and I left very pleased. At WM and another local salon, my gel nails chipped within a day and the polish was seen thru.

Salon is huge and spacious.

My only issue was that I saw cuticle trimmers just laying around; I am a bit concerned about the sanitation practices, however. Thus why I gave 4 stars.

My server yelled across at other service people in a foreign language. She was too quick and in a rush with me. She did a good job with my nails but her customer service wasn't good.

Went in today before a pedicure manicure and eyebrow waxing. Relating that did my pedicure was very sweet and did a great job however the male tech who did my full set gel manicure did an absolute horrible job. After showing him a picture of a past manicure I had done at another salon in town (my normal nail tech has had surgery and is on leave) he assured me he could replicate. Because they were so slow when I went in I didn't have enough time to actually pick a color out of the once he was done applying the acrylic to my nails he asked me what color I had selected I told him that I didn't have time to pick but I did show him the picture of the colors that I had and asked if he had anything similar he then shrugged and pointed towards the gel polish wall and told me to go find it. After finding the closest possible match I could on the disorganized wall I took them back to his table. And then begins painting them and asked to see the design again. To which he then begins arguing with me that the colors I selected are nowhere near it and that the colors don't match the design that I'm showing him. After me finally just telling him to do it with the colors I have he starts the accent nail... The final product resulted in me have light tan nails and big black ovals on my ring fingers... This salon has disappointed me for the last time. And I'm out $120 on half a good service .

Terrible experience! A women next to me that did not understood a Chinese men was yelled at and intimidated by this person. Then another men that was doing my nails that didn’t understand me and what I wanted started yelling at me. This is unacceptable behavior. My nails look cheep like a set from wallmart

The owner treated my wife with the upmost respect and care. Very highly recommend it to all of our female friends.

I love this place! Moved down 3 yrs ago.

I have been to so many places in 3 years. This place is the best .

The only one, I'll go back to ir recommend!!!

Do not get your eyebrows waxed here. They literally do not care…you are just money to them even when they screw up your eyebrows!!! save yourself the tears and do not go here. My eyebrows look worse than before and I’m missing a chunk out of one of them :(

STAY AWAY. Paid $90 for a gel mani and pedi that looks like a toddler did it. They overcharged me from what they literally have the prices at in their “menu” for you to look. The guy doing my nails painted about as good as a kindergartner. He also kept disgustingly snort mucus up his nose while doing my nails and coughing. He was very loud and annoying as well as a few other nail techs who were yelling back n forth and laughing so loud you couldn’t think. Not a relaxing experience and I will tell everyone to stay clear from this place. They also RE USE the pedi stone scrubber on every customer which is disgusting without cleaning. I’ll be filing a complaint with the BBB for this trash nail salon.