Quick Facts About Cosmos Beauty Supply
Strengths of Cosmos Beauty Supply:
1. Excellent customer service: Customers consistently mention the friendliness and helpfulness of the staff, noting that they are always ready to serve and assist. This is a significant strength as it creates a positive shopping experience and builds customer loyalty.
2. Long-standing reputation: The fact that one customer has been visiting Cosmos Beauty Supply for over 10 years and had her daughter's ears pierced there speaks to the store's reliability and trustworthiness. This indicates that the store has maintained a good reputation over time.
3. Well-organized: Despite being described as slightly cluttered, customers mention that the store is clean and well-organized. This is important as it allows customers to easily find what they are looking for and creates a pleasant shopping environment.
4. Wide variety of products: Customers appreciate the extensive range of items available at Cosmos Beauty Supply. This is beneficial as it allows customers to find everything they need in one place, saving them time and effort.
5. Cultural diversity: One customer specifically mentions their positive experience with a Spanish employee named Maria and appreciates not feeling followed around the store as in other Chinese-owned stores. This indicates that Cosmos Beauty Supply embraces diversity and provides a welcoming environment for all customers.
Weaknesses of Cosmos Beauty Supply:
1. Pricing inconsistency: A customer shared a negative experience where the owner attempted to charge a higher price for an item that had no price tag. The customer wanted a lower price that was consistent with other items on the same rack, but the owner refused to negotiate. This highlights a potential weakness in pricing transparency and customer satisfaction.
2. Limited negotiation options: The aforementioned customer also expressed disappointment with the owner's refusal to negotiate the price. This indicates a lack of flexibility and willingness to accommodate customer requests, which can lead to lost sales and customer dissatisfaction.
3. Perception of inflated prices: The same customer mentioned that they believe the item they wanted to purchase was not worth the price the owner was charging. This suggests a potential weakness in pricing strategy, as customers may perceive the store's prices to be higher than the value they receive.
4. Customer loss: The dissatisfied customer indicated that they will no longer be a regular customer of Cosmos Beauty Supply after their negative experience. This represents a loss of potential future business and highlights the impact of negative experiences on customer retention.
In conclusion, Cosmos Beauty Supply has several strengths, including excellent customer service, a long-standing reputation, store organization, a wide variety of products, and a commitment to cultural diversity. However, there are weaknesses related to pricing inconsistency, limited negotiation options, perceived inflated prices, and the loss of dissatisfied customers. Addressing these weaknesses could enhance the overall customer experience and foster greater loyalty.
Best TL Reviews
Always very nice and friendly. I been going to them for years and never had any problems. My daughter got her ears pierced there on her 12th birthday and now she's 22. That's how long I been going to them. Always clean and help very helpful.
They are always ready to serve you they are really friendly and they always have everything I'm looking for great place to shop
Clean and though a tad cluttered... well organized. Plenty of items to choose from.
They always have everything i’m looking for
Friendly and helpful. I absolutely Loveeeeeeee the Spanish Lady Maria . Never have to worry about them following me around the store like other Chinese stores. ???? I'll always support them.
This is my absolute FAVORITE beauty supply store! I’m in here at least once per week. They are very nice and the store is always clean and in order. One of the young ladies named Jenn is always helpful to me. We have great conversations every time I visit.
I saw an outfit I liked, to wear for MY b.day, It didn't have a price tag on it.
It was the only one on the rack, The Owner asked her wkr. to give her a price of other items from the rack. There were 2 different prices 24.99 and 19.99. The Owner wanted to chrg. Me the 24.99 which wasn't worth it. I would've gladly pd. 19.99, I had $50 worth of merchandise already on the counter in front of her, I tried to negotiate w/the owner 3x's NO SORRY was HER reply ea. time.
$HE WA$ $ HUNGRY IT'S HARD X's for the shopper's too, this wasn't stimulus $ this was MY hard earned working $
I WAS a Regular customer,
WELL NOT ANYMORE!!
I went up the street to another Beauty Supply by the Wells Fargo Atm., and bought a BEAUTIFUL OUTFIT for $30???? IT'S BIGGER AND BETTER SELECTIONS THERE!!????????
Very nice place to shop at because of the friendliness of the workers. The guy who was at the cash register played with my daughter whose only 2. He laughed with her and sing and with her and shiwed her a musical bubble toy that shoots out bubbles. I will return there in the future.
Cosmos Beauty Supply Info
Amenities
Service options
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In-store shopping
Health & safety
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Staff wear masks
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
How to go there
Location
Places
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