Quick Facts About Fade Barber Shop
Fade Barber Shop has several strengths that make it a popular choice for many customers. One of the key strengths is the excellent service provided by Hector. According to one comment, Hector is great with kids, very patient, and gives the best fade. This shows that Hector is highly skilled in his craft and can create the desired look for customers, especially children. Another comment mentions that Hector takes his time and cuts hair exactly how it's wanted, which demonstrates his attention to detail and dedication to providing a high-quality service.
Additionally, the salon itself is described as well-lit, modern, and clean. This creates a comfortable and pleasant atmosphere for customers, allowing them to relax and enjoy their haircut experience. The availability of multiple TVs playing entertainment such as comedy shows, movies, TV shows, and music further enhances the ambiance of the barber shop and provides an additional source of entertainment for customers.
The professionalism of the barbers is another strength of Fade Barber Shop. Several comments mention the professionalism and knowledgeability of the barbers, particularly Hector. One comment states that Hector is reliable, prompt, and a true professional of his craft. This professionalism creates a sense of trust and confidence in the barbers, as customers feel assured that their hair will be in good hands.
Fade Barber Shop also has a loyal customer base, as mentioned in one comment where a customer has been taking their three boys and themselves to Hector for years. This loyalty speaks to the quality of service provided by the shop and the trust that customers have in the barbers.
However, there are some weaknesses that need to be addressed at Fade Barber Shop, particularly in terms of customer service. One comment highlights an issue with customer service, stating that the barbers did not acknowledge or attempt to make conversation with the customer. This lack of engagement can create a negative impression and make customers feel undervalued. Additionally, the comment mentions that the barbers did not offer coffee to the paying customer, which can be seen as a lack of hospitality and attentiveness.
Another comment mentions that the customer service at Fade Barber Shop needs serious work. The customer describes an experience where the barbers were checking their phones and the manager was indecisive about what show to put on the TVs, despite the lack of customers in the shop. This lack of attention to customers and their needs can result in a negative customer experience and may deter customers from returning.
Furthermore, one comment expresses dissatisfaction with the customer service due to the barbers not engaging in conversation and not offering lollipops to children. This lack of personal interaction and failure to provide amenities that are commonly expected in barbershops can create a negative impression and impact customer satisfaction.
In conclusion, Fade Barber Shop has several strengths that include skilled barbers like Hector, a well-lit and modern salon environment, and a loyal customer base. However, there are weaknesses in terms of customer service, including a lack of engagement and hospitality. These weaknesses need to be addressed in order to enhance the overall customer experience and satisfaction at Fade Barber Shop.
Best TL Reviews
Hector is the BEST. He is great with kids, very patient and gives the best fade. My boys love coming to get their haircuts. He gets a 10/10 from us.
Good haircut, customer service needs serious work
I went in with my three little boys today, and the place was empty with 5 barbers sitting in chairs checking their phones. I was able to get my three boys into chairs right away. I explained the haircuts and the barbers started all at the same time. The manager with the tattoos was cycling through what show to put on the 4 huge screen televisions in the barbershop and with no customers except three children he decided that "something about mary" was appropriate. The whole time I was there the barbers didn't acknowledge me or attempt to make conversation which was surprising to me in the current pandemic that they didn't care to engage the customer for the sake of an increased tip.
The two barbers finished two of my sons haircuts and the third took another 20 minutes. I asked if they had any lollipops and they said they were out. I was satisfied by the cuts but baffled by their lack of customer service. I have waited tables and know that you want to always be friendly to your customers and engage with them. I asked the one barber to see if they don't normally get children so maybe its an anomaly but he told me they get kids from a nearby school all the time. One of the barbers went out and came back with Cuban coffee for the others barbers and with me as the only paying customer in there post pandemic barbershop, they didn't care to offer coffee to me. Unfortunately knowing how to cut hair or start a barber shop doesn't mean you know how to provide good customer service. It's also unfortunate because this place has tons of potential. I left no tip in an effort to convey that I was literally paying for haircuts and nothing more.
I had to work a few weekends back and knew I wouldn't have time to go to my usual before barber before heading out. Located in the same plaza as my usual lunch place and dry cleaners, I had passed by FadeShop more than a few times and decided to give them a try.
Johnatan was my first barber at FadeShop a month ago, and was able to style me nicely with just "cut my hair short but not looking like I'm in the Army." He even gave me a full shave. This past Saturday was my second visit and I went for a full fade. I didn't catch the other barber's name but my hair looks clean and well presented.
The salon is well lit, and modern looking. There are a few TV's around, plus the classic barbershop talk vibe - politics, sports, etc, etc. Some self-care products are also on sale.
I took my son to Hector . He was amazing he took his time with my son and cut his hair exactly how I wanted it. I will definitely take him again and highly recommend that you go see Hector.
It's a very nice shop, very clean and modern, they always have something good playing on the TV wether it be Comedy shows, Movies, TV Shows, Music etc...
My barber Hector is very knowledgeable, reliable, clean, prompt, has great conversations and a true professional of his craft. You can feel comfortable and relaxed while he makes you look like a million bucks and ready for success!
Hector always gives amazing service. He is very professional. My son loves getting his haircuts with him. I recommend Hector to anyone looking for a awesome barber.
Very professional and the barbers are top notch.
Have taken my 3 boys and myself to Hector @ Fade for years. Fade, straight blade, mustache or anything else Hector can do it. Always friendly and knows how to deal with kids. I highly recommend Hector, the rest of the staff is great as well.
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Fade Barber Shop Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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