Quick Facts About Diva Nails
Strengths:
1. Accommodating and friendly staff: The salon was able to accommodate a group of four for a birthday treat and received positive feedback on their kindness and customer service.
2. Fantastic work: The same comment mentioned that the salon's work was fantastic, indicating a high level of craftsmanship and skill.
3. Family business: The salon is described as a family business, which may provide a sense of warmth and personal touch to customers.
4. Welcoming front door staff: The comment mentioned a gentleman at the front door who was kind and polite, creating a positive first impression for customers.
Weaknesses:
1. Poor technique and outcome: Several comments mentioned issues with the quality of the nail services. Customers experienced problems such as lifted natural nails, bleeding, uneven application, and chipping. These indicate a lack of attention to detail and execution.
2. Unprofessional behavior: One comment mentioned a technician who made the customer feel uncomfortable by discussing personal issues. This displays unprofessionalism and may make customers hesitant to return.
3. Crowded and understaffed: A customer noted that the salon was crowded and understaffed, which may lead to rushed service and compromised quality due to limited resources and time.
4. Lack of communication: One comment mentioned that the nail technician did not engage in conversation or respond to the customer's attempts to interact. This lack of communication can make customers feel neglected or unappreciated.
5. Pressure to upsell: A customer felt pressured to purchase additional services, indicating a focus on making more money rather than providing a satisfactory experience for the customer.
In analyzing the strengths and weaknesses, it's clear that Diva Nails has strengths in terms of customer accommodations, friendliness, and a generally positive atmosphere. However, the recurring comments about poor technique, unprofessional behavior, and subpar outcomes highlight several weaknesses that may negatively impact the salon's reputation and customer satisfaction.
To address these weaknesses, Diva Nails should prioritize improving their technique and quality control to ensure consistent, well-executed services. Providing training and regular evaluations for their nail technicians can help maintain high standards.
Additionally, the salon should focus on creating a professional atmosphere where customers feel comfortable and respected. This includes training staff on appropriate conversation topics and setting expectations for behavior.
To address overcrowding and understaffing concerns, the salon could consider hiring additional staff during peak hours to provide better service to customers without compromising on quality. It may also be beneficial for the salon to manage their appointment scheduling more effectively to prevent overbooking and rushed service.
Improving communication with customers is essential. Nail technicians should be trained to engage in small talk and respond to customers' attempts at conversation. This can help foster a positive and enjoyable experience for customers.
Lastly, the salon should avoid pressuring customers to upsell or purchase additional services. Recommendations and advice should be provided in a non-pushy manner, allowing the customer to make their own decisions based on their preferences and budget.
By addressing these weaknesses and building on their strengths, Diva Nails can enhance their reputation and attract more satisfied customers, ultimately leading to a successful and thriving business.
Best TL Reviews
Came here for a b-day treat with the girls. They accommodated 4 of us wonderfully. They were kind and the work was fantastic. Would recommend!
My daughter and I went to get out nails done together. She had acrylics that needed removed and new acrylics applied. The nail tech pried her acrylics off her nails, causing her natural nail to lift from the nail bed on all 10 of her fingers. She was bleeding and so upset and decided not to proceed with the appointment but she is so kind and does not like controversy so she just told them she wanted to let her nails breathe for a few days.
I have dip nails that needed soaked off and new dip applied. The dip is a mess. Some areas are higher than others and is all over the skin around and under my natural nail.
The people are friendly enough but the technique is horrible. My daughter and I will never return to this nail salon!
Very disappointed I just got my nails done on the third and it looks like I've had them on for over two week's. Very lumpy lifting uneven crooked. Nail under the nail. The guy doing them made me feel very weirded-out talking about his home life and how he was unhappy and was drunk when his wife got pregnant. Just very unprofessional.
Unfortunately our first & last time there wasn’t that great. The “boss” was really nice, but my toes were bleeding during my pedicure and it hurt really bad. My moms toes had polish on her skin. My gel mani is chipping badly less then a week later.
Beautiful nails as always. Love this family business. They are always making sure their customers get the best service possible. Roberta and Violet are excellent and such sweethearts. I highly recommend this salon! ????????
Very crowded, understaffed, and I felt the technician was feeling rushed. I had a new, full set of acrylic nails placed with gel polish over top. The gel is extremely thick, lumpy, and bumpy making my nails look very awkward. The polish wasn't even placed all the way to the edge of my nail by the cuticle making it appear as though I'm already due for a fill in a few days. The edges of my nails were filed uneven and nails are all different lengths, especially if I compare with the same nail on opposite finger. Not worth the time or money in my opinion.
The gentleman at the front door welcoming people was great. Very kind and polite. Very friendly. The woman who did my nails didn't say 2 words to me. Even after I tried to engage with her.. I've never gone here before and didn't know what to expect. I dont expect a full on conversation, but a few pleasantries would have been nice. My toes looked GREAT for my surgery, though.
I wish I read the reviews before I went to this place. It will be the first and last time I go here. I went there for a simple manicure the lady who help me was fake nice and pressured me to get something I didn’t want to get just for her to make more money. I wouldn’t mind paying $65 for a manicure and dip powder if it was done nice and professional but it wasn’t at all. Now my nails look like clubbing nails and horrible. My nails are not even straight! I told her I didn’t like them and if she could try to fix them. She did nothing and instead she just said sorry. I’m never going back to this place.
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Diva Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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