Elite Nails

+1 239-348-2320

4985 Golden Gate Pkwy, Naples, FL 34116 United States of America

Open Today: -

Quick Facts About Elite Nails

Elite Nails has a mixed reputation based on the comments provided. Some customers express dissatisfaction with their experience, highlighting specific issues such as dissatisfaction with nail quality, rude behavior from technicians, and problems with eyelash extensions. On the other hand, some customers have had positive experiences, praising the customer service, skill of specific technicians, and convenience of the salon.

One of the strengths of Elite Nails appears to be their customer service. Several customers mention that the staff is friendly and attentive, always ready to assist them. This positive interaction can contribute to a comfortable and enjoyable salon experience, which is important for customer satisfaction.

Another strength mentioned by some customers is the skill of certain technicians, such as Lee and Sophie. These technicians are praised for their nail work and ability to meet customer expectations. Positive experiences with specific technicians can attract and retain loyal customers, as they may specifically request to be served by these skilled individuals.

The salon's longevity is also mentioned as a strength. Being in business for over 15 years indicates stability and a certain level of service quality, as the salon was able to maintain enough customers to sustain its operations. This may imply that Elite Nails has built a loyal customer base over the years, which is a testament to their ability to provide satisfactory services to their clients.

Fair prices are also highlighted as a positive aspect of Elite Nails. Customers appreciate that the salon offers reasonable prices for their services. This can be an advantage for customers who are seeking quality nail services at affordable rates.

However, there are several weaknesses that are brought up in the comments. The most common issue mentioned is the dissatisfaction with the quality of nails. Customers express concerns about the lumpy texture, uneven glitter distribution, and bubbles in the acrylic. These issues indicate a lack of attention to detail and skill in providing high-quality nail services.

Another weakness mentioned is the poor communication and attitude of some technicians. One customer reports that a technician began talking loudly in another language, possibly expressing frustration or annoyance, when the customer asked for a specific design. This behavior creates a negative atmosphere and can make customers feel unwelcome or disrespected.

There are also concerns raised about the eyelash extension services provided by Elite Nails. One customer paid a significant amount for eyelashes, but the lashes began falling off just three days later. When the customer went back to the salon to address the issue, they were met with dismissive behavior from the technician and were even charged an additional fee for removal. This reflects a lack of professionalism and customer care in handling complaints and ensuring satisfaction.

In conclusion, while Elite Nails has some strengths such as good customer service, a loyal customer base, and fair prices, there are also notable weaknesses that can impact customer satisfaction. Issues with nail quality, poor communication and attitude from technicians, and problems with eyelash extensions are areas that need improvement to ensure a consistently positive customer experience.

Best TL Reviews

This place is subpar. Everytime I come here, I am not satisfied with my nails...this makes my 3rd and last time going there. My nails came out okay. I asked for coffin with sharp edges. My nails came out chunky, my rhinestone came off right when I got home. Also to note, when I told the tech what design I wanted and that I would show her where to place the stones..she started talking loudly with the other workers in her language like she was upset???? I really don't like when my money is thrown away.

Paid $180.00 for eyelashes three days later lashes begin to fall off went back to salon and ask why the thinness already Lisa without looking at my lashes or asking the problem ask me why I didn't say anything wen I got them done across the salon in front of the another customers I left upset been getting my nails done there for years never paid under $75.00 Lisa act as though I wanted something free return 1 week later showed her how I barely had any lashes left ask how much to remove told me $30.00 other customers was amazed how my lashes was almost gone a week later after paying $180.00 Lisa told me was too busy to remove explain I was just asking wen I can come in to remove them she told me she didn't know. WoW!!! never again

Ok the customer service was good. But I had lumps in nails and the glitter was not equal in some place. And the bottom was messy. I also had bubbles in the acrylic. Overall I had a great experience but I didn’t like how the nails turned out.

I've been going here for a good while now and they have been there for over 15 years. I've never had a problem or any issues with them. Fair prices and they do an awesome job! Very nice ppl. My kind of nail shop. Thank you Elite Nails! You're awesome ???? love them and Thank you Lee for fixing my nails! You guys are awesome. Stay blessed.

I wanted round french manicure, I got bubbles in all my nails.

And I had no time to wait for them to be attempted to be fixed????

Very very unhappy with nails from here

LEE IS AWESOME ???? ????

THE BEST I DROVE DOWN FROM UP NORTH JUST FOR LEE❣

Sophie did a fine job on my nails. ❤

Got me in & out on my lunch hour too. Thank you!

good attention, they are always ready to assist me