Excellence Barber Shop

+1 951-332-2577

7990 Limonite Ave STE D, Riverside, CA 92509 United States of America

Open Today: Closed

Quick Facts About Excellence Barber Shop

Strengths: 1. Wide range of barbers: The fact that every barber in the shop is their own boss allows for a variety of styles and techniques. Customers can choose the barber that best suits their preferences, ensuring a personalized experience.

2. Flexibility in pricing: Each barber has the freedom to charge what they want for their services. This can be advantageous for customers who are looking for more affordable options or are willing to pay a premium for high-quality cuts.

3. Positive customer experiences: The majority of comments express satisfaction with the service provided. This suggests that the barbers at Excellence Barber Shop are skilled and capable of delivering excellent haircuts.

4. Efficient service: Several comments mention the speed and efficiency of the barbers. This is a desirable trait for customers who are looking to get in and out of the shop quickly.

5. Appointment system: Despite the negative comment about the scheduling process, there are positive comments stating that appointment scheduling is available. This allows for better time management and reduces waiting times for customers.

6. Multigenerational appeal: The fact that customers mention bringing their husbands, sons, and grandsons to the shop indicates that Excellence Barber Shop caters to a wide range of age groups and provides services for the whole family.

Weaknesses: 1. Inconsistent customer experience: One comment highlights the variability in customer service depending on the barber and the day of the visit. This inconsistency can be off-putting for customers who value consistency and reliability.

2. Mixed reviews about service quality: Although the majority of comments express satisfaction, there is one negative comment that highlights a real bad service experience. This indicates that there may be inconsistencies in the quality of services provided and that customers may not always receive the level of service they expect.

3. Lack of transparency in walk-in policy: The negative comment about walk-in service highlights a lack of clarity in the shop's policies. Customers mention not being informed about the need for an appointment and feeling confused about who is next in line. This lack of transparency can create frustration and confusion for customers.

4. Additional fees for scheduling appointments: The comment mentions a $5 charge for scheduling an appointment, which may discourage customers from booking in advance. It also adds an extra cost that could be perceived as unnecessary or unfair.

5. Need for improved organization: The comment about the ticket machine not being used suggests a lack of organization and communication within the shop. A sign-in sheet or a more efficient system could help improve the overall customer experience and prevent confusion.

Conclusion: Excellence Barber Shop has several strengths, including a diverse range of barbers, flexibility in pricing, positive customer experiences, efficient service, an appointment system, and multigenerational appeal. However, there are weaknesses that need to be addressed, such as inconsistent customer experiences, mixed reviews about service quality, lack of transparency in walk-in policies, additional fees for scheduling appointments, and a need for improved organization. By addressing these weaknesses, the shop has the potential to enhance its reputation and provide a more consistent and satisfying experience for its customers.

Best TL Reviews

Every barber in the shop is their own boss. They get to charge what they want. They treat customers, however they want… so it all depends on what day you go or what kind of service you get…

This is my first time coming here. I got a haircut from one of the barbers his name is AJ can’t say I’ve ever been more pleased with a haircut in my life 100% the best cut I’ve ever had and I’ll definitely be coming back.

Great service really fast if you want a happy ending treatment ask for wavy he’ll get you right on and off the chair ????

Being going to Barbershop ever since they opened over 5 years ago. Great service. Call to set up an appointment with them.

Called about walk in service. Told due to current conditions it is by appointment only. Was able to get an appointment same day and my barbar cut my hair exactly how I wanted. Barbers are friendly and chat with you as you would expect. Price was very reasonable. Will definitely be back.

My Husband, Son and Grandson all got their haircuts here.

Was actually in the Beauty Shop. Millissa is my girl she does it all.

First time here Real BAD service. Came in as as walk in no appointment since they charge you $5 just to schedule one. Barber named Christian told me he would take care of me over an hour passes by and nothing. Other walk ins come in and they get serviced within 20 to 30 min. They see some one they know and they get a wink signal and apperantly they have an appointment. No way to find out whose next in line or if anyone is really scheduled since there is no sign in sheet. They do have a ticket machine to keep track of who's next but it's pointless since the do no use it.