Quick Facts About Foxx Beauty Supply
Foxx Beauty Supply has received both positive and negative feedback from customers, which highlights the strengths and weaknesses of the business.
One of the strengths of the store is its wide range of products catering to different hair textures. Customers appreciate the fact that they can find everything they need for their specific hair type in one place. This suggests that Foxx Beauty Supply has a good selection of products and understands the diverse needs of its customer base.
Another strength pointed out by customers is that Foxx Beauty Supply is a black-owned business. This resonates with some customers who prioritize supporting black businesses and promoting economic empowerment within their community. This aspect of the business creates a sense of loyalty among a specific demographic and can contribute to its long-term success and growth.
The positive comments also emphasize the friendly and polite customer service provided by the staff. Customers appreciate being greeted nicely and receiving help when needed. This demonstrates that Foxx Beauty Supply values its customers and strives to create a welcoming environment. The presence of Gospel/Christian music playing in the store adds to the positive atmosphere that customers enjoy.
One area of weakness highlighted by negative feedback is the issue of customers feeling monitored and followed around the store. Multiple customers noted feeling uncomfortable and watched, which can create a negative shopping experience. This issue needs to be addressed by the store management to ensure that customers feel at ease and are not deterred from making purchases. Avoiding unnecessary or repetitive offers of assistance and ensuring that customers have their personal space can help improve the overall shopping experience.
There have also been complaints about the behavior of a particular staff member who seemed to be overly suspicious of customers and exhibited unprofessional behavior. These instances of profiling and unfair treatment tarnish the reputation of the business and need to be addressed to ensure that all customers are treated with respect and fairness.
The positive comments praising the knowledgeable and helpful staff demonstrate that Foxx Beauty Supply has employees who understand the products they sell and can effectively assist customers in making informed choices. This is an important strength as it contributes to customer satisfaction and loyalty.
The cleanliness and organization of the store have been mentioned as positive aspects. Customers appreciate a well-maintained environment which can contribute to a more pleasant shopping experience. This suggests that Foxx Beauty Supply pays attention to the cleanliness and organization of its store, enhancing the overall customer experience.
In conclusion, Foxx Beauty Supply has a range of strengths such as offering a diverse selection of products, being a black-owned business, providing friendly customer service, and having knowledgeable staff. However, some weaknesses include issues with customers feeling monitored and followed, as well as incidents of unprofessional behavior from certain staff members. Addressing these weaknesses and building on the strengths can improve the overall customer experience and contribute to the success and growth of Foxx Beauty Supply.
Best TL Reviews
I'm actually quite upset that I have to write this review because I have been a loyal customer of the store owner, even prior to this new business opening. As mentioned in prior comments on “Yelp” by other unhappy customers, I felt as if I was being followed around the store. In a span of 4 minutes, I was asked twice if I needed assistance. This is unacceptable and creates an uncomfortable shopping experience. I did not even continue to shop for what I needed as I felt HIGHLY uncomfortable being watched and followed from isle to isle. I am honestly very disappointed to have had this experience and regretful of the amount of people I have referred to this business. So much for traveling 30+ minutes just to show support!
For future reference, it is advised to greet your customers nicely, avoid asking MULTIPLE times if they need help, and NOT follow them around the store (it's VERY obvious).
I will NOT be coming back!
Great beauty supplie store. They have everything you need for every hair texture. Black owned! I shop no where else!
I learned about this beauty supply a few years ago while visiting another that was in the same shopping center. A customer told me that there was a Black beauty supply in the same shopping center. I don't frequent beauty supplies but whenever I need one I go there first and I tell other people about it. It is most important to me to keep this beauty supply growing and flourishing because it is a black business and this beauty supply services mostly all blacks. The owner seems to be a kind and wonderful man. Every one of his staff is so kind. Every time I have been there is always some type of Gospel / Christian music playing. The atmosphere in here is wonderful. Please continue to use this salon and please tell everyone about it. Explain to them how we must support each other even if we have to drive a little further or pay $1 more at times as opposed to let's say Marshalls or something where they think they're getting a better deal. There is no better deal than investing in yourself, meaning investing in yourself your people your culture. To whoever owns this beauty supply please keep up the good work and God bless.
Hello when I was on Long Island my I found fox on grand the people are very nice they play Gospel Music all the time so if you’re feeling down when you walk in there you won’t leave sad the prices were good for me ice and clean respectful helpfu I’m from Miami Florida I was visiting my mom but she died the day before my birthday I would like to know do you all do shipping? Because I would like to order and my friend is looking to by eyes lashes the lavender ones a lot of them I will never forget how good yo all was very nice time my name is Elaine from Cutlerbay fl
Because there are things I like myfriend wants to know if you have the
Literally just walked out of the store with my boyfriend with pure disgust. Went in there to purchase a bonnet and was ambushed by what appeared to be top flight security, a heavy set balding salt and pepper hair colored male. He followed us through out the store the entire time watching our every move as if we were stealing. Very insulting to say the least. Even as my boyfriend was paying he kept jumping as if he was expecting my boyfriend to pull something unpleasant out. He asked if we needed help and I loudly and clearly said no but he proceeded to follow still. This is one of the most unpleasant shopping experiences I’ve had in a while and at the hand of my own black people is even more disgusting. How are we supposed to be better as a people if this is how we behave towards each other. I normally never write reviews but I couldn’t believe what was happening so I had to speak up. They should be ashamed of themself
The most perfect beauty supply store experience I have ever encountered. Gia, the young lady at the counter was patient with the 25 questions I had to make sure I got exactly what I needed. She even made a call to someone to make sure I bought the right equipment for the use I needed as I was very specific with it's intended use. Then she walked me through the store to show multiple products that would meet the needs I had and gave me choices. Clean well organized staore with excellent customer service...why would I go anywhere else!? See you for our next supply need. Thank you.
Owner and staff are welcoming, professionally and polite. They have all the hair products I need and know their products very well when it comes to recommendations for adult & kids hair. I will definitely be returning.
My wife is very pleased with this place. She found everything she needed. Thank you guys.
Foxx Beauty Supply Info
Amenities
Service options
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Curbside pickup
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Delivery
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In-store pickup
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In-store shopping
Health & safety
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Mask required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
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Safety dividers at checkout
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 08:30 PM |
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| Tuesday | 09:00 AM - 08:30 PM |
| Wednesday | 09:00 AM - 08:30 PM |
| Thursday | 09:00 AM - 08:30 PM |
| Friday | 09:00 AM - 08:30 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 08:30 PM |
How to go there
Location
Places