Garden Nails & Spa

+1 910-392-7055

1043 College Rd, Wilmington, NC 28403 United States of America

Open Today: -

Quick Facts About Garden Nails & Spa

Garden Nails & Spa, located in Wilmington, seems to have a mix of positive and negative reviews. Let's analyze the strengths and weaknesses of this nail salon based on the comments provided.

Starting with the strengths, the salon is highly praised for its quality service and friendly staff. One customer mentions that they only come to this salon now because it is the best in Wilmington. They specifically appreciate David, who consistently delivers excellent acrylics and nail design. The prices are also highlighted as being affordable for the high-quality service provided. This indicates that the salon offers competitive pricing, attracting customers who value affordability without compromising on quality.

Another strength mentioned in the comments is the attention to detail and customer satisfaction. Davy is commended for taking the time to ensure that the nails were done right, making them beautiful for New Year's. This implies that the salon staff is dedicated to delivering high-quality results and ensuring customer happiness. Additionally, the salon is praised for accommodating both appointments and walk-ins efficiently. This suggests that they are able to handle both scheduled clients and spontaneous customers without excessively long waiting times.

Moving on to the weaknesses, one customer expresses disappointment with their experience, stating that their nails were rushed and did not match the picture they provided. They also mention concerns about cleanliness. While this comment is just one individual's experience, it highlights the importance of consistent quality control and attention to detail. It may suggest that some staff members need to improve their skills in meeting customer expectations and maintaining a clean environment.

Another negative comment raises issues with the overall quality and experience. The customer states that the service felt rushed and the filing was aggressive. Furthermore, they point out that 5 out of 10 nails had tips improperly applied, leaving gaps and inviting debris and moisture. This indicates potential problems with the technical skills of some staff members and the overall quality assurance measures in the salon.

Additionally, the comment highlights poor communication between the salon and potential customers. One person mentions that they were told on the phone that they could come in as a walk-in, but upon arrival, they were informed that appointments were required. This miscommunication led to frustration and loss of potential business. This indicates the need for better clarity and effective communication between the salon and customers.

To sum up, Garden Nails & Spa has several strengths, including positive reviews for their quality service, friendly staff, and affordability. The attention to detail and customer satisfaction is also highlighted. However, weaknesses such as inconsistent quality, rushed service, and poor communication are areas that need improvement. To address these weaknesses, the salon should focus on better training, quality control measures, and enhancing their communication channels with customers. By doing so, they can strive for greater overall customer satisfaction and improve their reputation in the nail salon industry in Wilmington.

Best TL Reviews

This is by far the best nail salon in Wilmington I only come here now! David always does my acrylics and nail design perfectly. The prices are great for such a high quality service!! Staff is so friendly as well:)

I must’ve come on a bad day, bc my experience was not as great as some of the other reviews. He was nice but my nails were extremely rushed and we came in for our appointment 2+ hours before close, so that wasn’t why. I was pretty disappointed with how my nails turned out bc they didn’t look anything like the picture I showed him. It didn’t feel the cleanest either.

Davy was fantastic!!! He made my nails so beautiful for new years. He was so gentle and really took the time to do it right. Will definitely come back the next time I’m in Wilmington!!

Mine and my wife’s first time getting acrylic nails and we had a wonderful experience! Good price for the both of us and not a long wait even for a walk in.

I selected this salon based on the excellent reviews. Unfortunately for me, the quality and experience was unsatisfactory.

I did not have an appointment and they were trying to accommodate many walk-in in clients. My service was extremely rushed and filing was aggressive. 5/10 nails had the tips improperly applied leaving huge gaps between my natural nails and the tips. They are already attracting debris and moisture, which means I need to remove them to protect my nails from greenies. The acrylic was far from my cuticles on some nails making the set look older than it was. The overall result *looks* okay but it’s structurally unsound and it’s also gross now that I have food stuck in between my nails.

I wish they would have told me that they couldn’t fit me in instead of giving me this.

David did a wonderful job with my mothers nails! She absolutely loved them and just perfect for her birthday night out! He was patient in hearing out what she wanted! Definitely a recommend!

First time here and David did my nails, staff were so friendly and he did an awesome job on my nails! Could not recommend this place more and definitely will be going back :)

Came from out of town and called to ask if there where open. The guys was nice and said yes come on. When I get there he says to me it's appointments only. I needed my nails done for my brother's funeral. Imagine my frustration as I have been riding around Wilmington for 3hrs looking for an open nail salon. I sound one tone on the phone but I guess he saw something else when I walked in and didn't care to have my business. ALL THUMBS DOWN.