Quick Facts About Infinity Nail Spa
Infinity Nail Spa has received a mix of positive and negative reviews, highlighting both strengths and weaknesses of the establishment. Let's analyze these comments to gain a comprehensive understanding of the strengths and weaknesses of Infinity Nail Spa.
Starting with the strengths, several customers praised the receptionist for exceptional service. A superb receptionist can create a welcoming and organized atmosphere, ensuring smooth operations within the salon and making customers feel valued and attended to.
There were also positive mentions about nail specialists, particularly Angela, who was described as the best nail technician at the salon. This indicates that there are skilled and capable staff members at Infinity Nail Spa who can deliver excellent services. Additionally, a customer mentioned that their pedicure lasted over three weeks, suggesting that the technicians prioritize the durability and quality of their work.
Furthermore, some reviews mentioned the cleanliness of the environment, with one customer specifically stating that it is a very clean place. A clean and hygienic salon is crucial to ensuring the health and safety of customers and can contribute to a positive overall experience.
Customer loyalty was also mentioned in one of the comments, with a customer waiting for two hours just to have their nails done by a specific technician. This loyalty speaks to the exceptional skills, customer service, and overall satisfaction provided by the salon.
Moving on to the weaknesses, one recurring issue mentioned by multiple customers was the quality of the acrylic nails. There were complaints about the nails breaking soon after their application, and customers blamed the salon for using cheap products. This inconsistency in the quality of services can be a major drawback for the salon and may lead to customer dissatisfaction and loss of business.
Another significant weakness highlighted in a comment was the lack of communication regarding age restrictions for children. A customer mentioned that they were turned away because they had young children, even though this information was not mentioned on the salon's website or during their initial phone call. Inadequate communication about important policies can lead to customer frustration and negative experiences.
Another negative aspect mentioned by a disgruntled customer was the lack of customer service and rudeness displayed by some staff members. This included incidents where staff members denied service to customers who specifically requested the services of particular technicians or skipped over customers who arrived earlier. Poor customer service can create a negative atmosphere and result in the loss of loyal customers, as exemplified by this customer's decision to go elsewhere.
Inconsistency in service quality was also mentioned in one comment, where a customer had a satisfactory experience during their first visit but faced issues during subsequent visits. This indicates a lack of consistency in the skills and service provided by the nail technicians, which can hinder customer satisfaction and loyalty.
Overall, the strengths of Infinity Nail Spa include a superb receptionist, skilled nail specialists like Angela, high service quality for certain treatments, cleanliness of the environment, and customer loyalty. However, the weaknesses include issues with the quality of acrylic nails, lack of communication about policies, instances of poor customer service, and inconsistency in service quality.
In order to improve, Infinity Nail Spa should address the concerns about the quality of their acrylic nails, ensure transparent communication about all policies, provide consistent and excellent customer service, and work on maintaining consistency in service quality across all technicians. By addressing these weaknesses, Infinity Nail Spa can enhance customer satisfaction, loyalty, and overall reputation.
Best TL Reviews
The receptionist is superb. The nail specialist are great, however I've found myself coaching them several times because it would either be too thin or too thick, that's until I sat in Angela's chair, she's the best one in there hands down. Once I got her, I wouldn't let anyone else touch my hands.
This was by far one of the best nail salons I've been to when it comes to the quality of the service. I only got a pedicure and I regret not getting my nails done but time was not on my side. However, my friend got her nails done and they were awesome. It's been over 3 weeks since I had my pedicure and my feet are still looking great!
This is the 3rd time the acrylic broke within a couple days after getting them done. The staff was rude and blamed me. My real nail did not break, it's their cheap product that is the problem...I will not be returning.
Called in to get my nails done only to arrive and the receptionist ask do I have someone to watch my kids and that only 6 and up were allowed. I gladly left and took my business elsewhere. You should have stated that over the phone and on your website. Don’t waste people gas.
I've been going to them for a while now my name is Alliah Cleveland my favorite nail tech is Angel she can do all kind of designs she does it so good that I will sit and wait for her for 2 hours to get my nails done I also like the fact that all the other nail techs and the boss is really polite and nice to you it's a very clean environment it's a lovely place
Very horrible place to go to. I went there to go do my eyelashes and eyebrows.Keep in mind I have been going there for a year.But I notice the more customers they have their is no customer service. There are two women who do lashes very well.But you ask about them, people, get upset when you ask for them. Today when I went there I can tell they wanted to deny service because I asked for the women who usually does the lashes. And because I ask they let someone skip me knowing I came first. So I kindly left and went somewhere else. They are very rude to their customers sometimes and don’t appreciate loyal ones.Never coming again.
Honestly, i’m not really sure why this place has any bad reviews. I’ve come here multiple times for mani’s, pedi’s, & acrylics. Each time, the techs have met/succeeded my expectations. They are all very kind and their prices are average. I like them, I’ll keep coming back for sure :)
First time there and they absolutely met my needs.
Update - 11/23/22
Not so much. Got my nails done 1-week ago and I have had to return twice for a repair of the same nail. Now this has never happened before; therefore, I will not use that specific nail tech again. My issue during this second repair visit of the same nail is that I am told I will have to wait an indefinite amount of time to get the one nail repaired. The gentleman even told me that he knew this is my second visit for this same specific nail. My rationale here is that I shouldn't even have had to return twice for a repair, and then to be nonchalantly treated as if we are all simply cattle and customer service doesn't count-- this is questionable at best. The icing on the cake is that he just approached me not 5 minutes after my arrival and conversation with him asking me "why am I here." This only confirms my thoughts of my take on this experience. And finally, he charged me for the repair. I absolutely paid without hesitation, but sat in my car and wrote this honest review.
Hmmm. Do better Xfinity Nail Salon because I am only giving you one more opportunity to do better!
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Infinity Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
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