KI Essence Hair & Nail Studio

+1 614-866-5454

2301 S Hamilton Rd, Columbus, OH 43232 United States of America

Open Today:

Quick Facts About KI Essence Hair & Nail Studio

KI Essence Hair & Nail Studio has both strengths and weaknesses, as indicated by the comments above. It is important to consider both positive and negative feedback to have a well-rounded understanding of the salon.

One of the strengths of KI Essence Hair & Nail Studio appears to be the positive and welcoming atmosphere. Many customers commented on the great vibe and positive energy when entering the salon. This can contribute to a pleasant experience for customers and create a comfortable environment.

The staff at the salon also seem to be polite, helpful, and professional. Customers appreciate the assistance from the barbers and stylists, and some even mention specific stylists who consistently do a great job. Having a skilled and friendly staff is crucial for customer satisfaction and loyalty.

Another strength mentioned is the end results of the services provided. Customers are satisfied with the outcome of their hair and nail treatments, particularly praising the colors and smoothness of their hair. Producing high-quality and visually pleasing results indicates that the salon has competent professionals who can deliver the desired looks.

However, the salon does face some weaknesses that have been noted in the comments. One of the main concerns raised by a customer is the high price compared to what they are used to. While the customer loved the end results, they found the salon to be more expensive than they anticipated. This may deter price-sensitive customers or those who are used to more affordable options.

Another major weakness is the negative experience shared by a customer regarding a specific stylist named Louis. The customer had a terrible color outcome, experienced chemical burns, and was dissatisfied with the service. It is concerning that the stylist refused a refund and did not address the customer's concerns properly. Additionally, the customer tried to reach out to the owner/manager but received no response. This lack of customer service and accountability can greatly impact the salon's reputation and customer trust.

Another complaint mentioned poor quality weave installation and discomfort during the process. The customer received tight and uncomfortable braids and experienced red welts on their scalp. This suggests that the salon may have inconsistent service quality, especially when specific stylists or assistants are serving clients.

In summary, the strengths of KI Essence Hair & Nail Studio include the positive and welcoming atmosphere, polite and helpful staff, and the ability to produce satisfying end results. However, the salon faces weaknesses such as higher prices compared to some customers' expectations, a lack of customer service and accountability in handling complaints, and inconsistent service quality. These weaknesses should be addressed and improved upon to ensure customer satisfaction and maintain a positive reputation for the salon.

Best TL Reviews

Always a great vibe and positive energy every time I walk through the door all the Barbers and stylists are super polite and helpful and the owner is always around to answer any question or help you navigate around some of the fashion she has in the salon great place always leave looking better than when I went in

Loved the end results. The color is fabulous! A little more expensive than I'm used to.

I wish I could give this place negative stars! Went to get my hair done on 08/04/18 at KiEssence Grande Beauty & Barber on Hamilton Rd. This is what I got. A super bad color, chemical burns and out of $150. Stylist (Louis) wont admit to beyond bad job, said he thought I looked cute and refuses refund but offered to fix. My scalp and hair is in too bad of shape to fix right now as I have open sores and I'm sorry but I'm am not going to risk it being made even worse. Also, I am not obligated to let someone who is clearly incompetent work on my head again. I asked for a refund VERY nicely twice and was told no. I got my hair done because I was going to a party and this is how I had to attend. This is beyond embarrassing and I have to go to work in a professional setting and manage my courtrooms, deal with attorneys, judges, magistrates, etc. looking like a clown. I later tried calling the shop to speak to the owner/manager 3 times and was told she was unavailable each time. I then reached out via the business facebook page and sent a message along with these photos asking the owner/management to contact me. My message was viewed and yet no one reached out to me. I waited 10 days in good faith to give them a chance to rectify the issue before posting this review. Apparently this establishment is all about making money and not about providing quality service/product including customer service. I am out of $300 due to this horrible service as I had to go to a different shop to get a deep condition and the cut I wanted all along and invest in a quality wig which I now have to wear until my hair and scalp can handle more color at a later date. I will never return to this establishment and I would suggest others be extremely wary of this place.

Miss. Asia always does a great, professional job no matter the request from her customers.

Boo is awesome. Neishauna does it all. Not only for this style but her hands are worth the trip!!

Pleasantly pleasing. My stylist is gracious and kind.

My hair is silky smooth and I love the color.

Worst sewin I have ever had. Stylist was booked solid and her assistant had to braid my hair. Tightest and most uncomfortable braids ever! Then I took 3 hair bundles and she used only one. I was there 5 hours. Both ladies were very nice....but not pleased with the poor quality of weave install and the tomato red welts I have on my scalp.