Kutz By Kelvin

85 Yost Pl, Seat Pleasant, MD 20743 United States of America

Open Today:

Quick Facts About Kutz By Kelvin

Kutz By Kelvin is a barbershop with mixed reviews. While some customers have positive experiences and praise the barbers for their skills and service, others have complained about various aspects of their visit. In analyzing the strengths and weaknesses of the establishment, it is important to consider these contrasting opinions.

One of the strengths of Kutz By Kelvin is the quality of their cuts and designs, as mentioned in the comment, "My wife gets her hair cut there by Fred, he does a wonderful cut and design." This indicates that there are skilled barbers who are capable of delivering excellent results. Another positive aspect is the family-oriented atmosphere described in the comment, "Great barbers, they know the latest styles and cuts. Very family-oriented, and they all get along really well." This suggests that customers feel comfortable and welcomed in the shop, creating a positive experience. Additionally, the mention of practicing COVID safety guidelines shows that the establishment is taking necessary precautions to ensure the safety of their customers.

However, there are also several weaknesses that can be identified based on the comments. One common complaint is poor customer service, as mentioned in the comment, "As soon as I walked into the door I was completely ignored. The customer service is terrible. Very unwelcoming." This suggests a lack of attention to the customers and a failure to create a welcoming environment. Another weakness highlighted in a comment is the long waiting time. The comment states, "Sometimes it's overly packed for me. Which is an awesome thing for business and revenue so I understand the wait." However, waiting excessively can be frustrating for customers and may result in potential customers seeking services elsewhere. Furthermore, the issue of price discrepancy and dissatisfaction with the service received is also mentioned in a comment that states, "Didn't ask what I wanted and just proceeded to cut my hair. Then charged me $40 for a fade just on the sides." This indicates a lack of communication between the barber and the customer, leading to misunderstandings and dissatisfaction.

Another weakness mentioned in a comment is the unprofessional behavior of a barber. The comment states, "Arrived on time 30 minutes early contacted Erik and let him know I was outside. I waited at ten o'clock, contacted him at 10:30, he wasn't ready. Still waited until 10:40, still no contact with him so I left." This demonstrates a lack of professionalism and communication on the barber's part, which can be off-putting to customers. Additionally, the comment expresses frustration with the barber's failure to reschedule or offer an explanation, further damaging the establishment's reputation.

On the other hand, there are positive comments praising the barbers for their skills and creativity, as mentioned in the comment, "Domo did the Power Ranger theme for me and my child's birthday. He's a bomb diggity great, patient, and slick with the barber tools." This indicates that some barbers are not only skilled but also capable of providing unique and personalized services, which can be a strength for the establishment.

In conclusion, Kutz By Kelvin has both strengths and weaknesses. The positive aspects include the skill and creativity of some barbers, the family-oriented atmosphere, and the practice of COVID safety guidelines. However, there are also weaknesses, such as poor customer service, long waiting times, pricing discrepancies, unprofessional behavior, and a lack of communication. These weaknesses have the potential to affect customer satisfaction and the reputation of the establishment. It is important for the barbershop to address these issues and improve upon their weaknesses in order to provide a better overall experience for their customers.

Best TL Reviews

My wife gets her hair cut there by Fred he does a wonderful cut and design

Didn't ask what I wanted and just proceeded to cut my hair. He was watching TV the entire time causing the haircut to take damn near 40 mins. Then charged me $40 for a fade just on the sides.

This was my first time coming into the barbershop, a friend referred me so I decided to check it out. As soon as I walked into the door I was completely ignored. The customer service is terrible. Very unwelcoming. I was finally asked to sit but there wasn’t anywhere to sit! Would not recommend.

Only Barber shop I go to and plan on going to, I'm always satisfied but sometimes its overly pack for me. Which is a awesome thing for business and revenue so I understand the wait I just come back at better down time . Recommend KUTZBYKelvin to anyone in the area that's looking for outstanding clippers and shear work also hair coloring . Each and every Barber is excellent and you can sit in any chair with confidence leaving out ready for any event . Welcoming each and every customer with southern hospitality creating that customer barber bond how a successful business should be . Keep up with the outstanding Service Barbers !

Jamar.

Arrived on time 30 minutes early contaasy icted Erik let him know I was outside I waited app was at ten o'clock contacted him at 1030 he wasn't ready still waited untill 1040 still no contact with him so I left at lest he could have rescheduled but no contact with him very unprofessional he could have outside and spoke to me but haven't herd from him waiting or when I asked him did he want to reschedule he said your next when he finishes the customer don't tell me to be there at ten and your not ready or come out side and talk to your customer that would show professional izm

Great barbers, they know latest styles and cuts. Very family oriented and they all get along really well. It is a pleasure coming here and service is on point.

Nice, clean, professional shop. Staff is nice and professional. All barbers are very high skilled and talented. Practice covid safety guidelines. Highly recommend.

Domo did the power ranger theme for me n my child bday he's a bomb diggity great . patience and slick with the barber tools . he had injuries his hand and did a superb job we will be back to see him