Miss Lili's Pet Salon

+1 502-493-7387

1905 N Bardstown Rd, Mt Washington, KY 40047 United States of America

Open Today: Closed

Quick Facts About Miss Lili's Pet Salon

Miss Lili's Pet Salon, based on the comments provided, has several strengths. Firstly, the staff is highly praised for their friendliness and their care towards the pets. Customers appreciate the warm and welcoming atmosphere, which contributes to the overall positive experience for both pets and owners. Additionally, the groomers are commended for their patience and ability to handle nervous or cranky dogs, ensuring a comfortable and stress-free grooming experience.

The salon also demonstrates a commitment to the well-being of the pets. Customers mention that the groomers take special care of pets with specific needs or conditions, such as dogs with bad knees. This shows a level of understanding and consideration for the individual requirements of each pet, which contributes to their overall health and happiness.

Miss Lili's Pet Salon also receives praise for the quality of their grooming services. Many customers mention that their pets look amazing after a visit to the salon, with comments about how their dogs' cuts were done perfectly and that their pets look beautiful. This indicates that the groomers possess the necessary skills and expertise to achieve satisfying results.

Another strength of Miss Lili's Pet Salon is the loyalty and repeat business they receive from customers. Several comments mention being repeat customers and expressing a desire to continue bringing their pets to the salon. This loyalty is a testament to the salon's ability to consistently meet or exceed customer expectations, ensuring customer satisfaction and building long-term relationships.

However, there are also some weaknesses or areas for improvement mentioned in the comments. One customer mentions that on their first visit, their pet's cut was uneven and their ears weren't properly taken care of. They voiced their concerns and were assured of better service on subsequent visits. However, on the third visit, the same issues persisted. This inconsistency in the quality of grooming is a weakness that the salon should address.

Another criticism mentioned is the speed at which the grooming is done. While customers appreciate a timely service, they also express the importance of ensuring a high-quality cut. Some customers suggest that the salon should slow down and take the necessary time to ensure that every cut is done correctly, even if it means the pet has to stay longer at the salon. This feedback highlights the importance of balancing efficiency with attention to detail.

Overall, Miss Lili's Pet Salon appears to have several strengths, such as a friendly and caring staff, specialized care for pets with specific needs, and positive customer reviews regarding the final results of the grooming services. However, the salon should work on addressing the issues of inconsistency in grooming quality and finding the right balance between efficiency and attention to detail for a consistently satisfying experience.

Best TL Reviews

Ashley did an amazing job on my nervous puppy! Everyone is so friendly, and my puppies' well-being was number one. Highly recommended and will be a repeat customer ????

I just took my dog there today for the first time and they are awesome! Maria is an absolute delight and Ashley, who groomed my cranky old dog, was super patient with him and did an amazing job! I highly recommend Miss Lili's - we will be back again soon!

This was our first time and my Maggie has bad knees. Miss Ashley was so kind and told us she would take special care of our Maggie and she did just that. We will definitely be continuing to take her to Miss Lillys with Ashley. Thank you

Our furbaby looked amazing ❤️

We LOVE Miss Lil’s. Our little 6lb Chinese Crested Powder Puff, Yuri, gets such excellent care, we won’t take her anywhere else. She just loves getting pampered there. Highly recommended!

I have read the reviews and want to bring my Morkie in. Are you taking new clients? If so, how soon can I make an appt? Warmly, Story's Mom

Haven't been in a little while, they always take good care of my best friend his name is Gizmoe!!

Miss Lily's is a great groomer. Ashley does our little Yorkie and she always looks beautiful. Must make an appointment though, they are very busy.

After receiving a phone call, apology, and assurance from the owner, I decided to one last time to have my dog groomed. I have to say that Ashley groomed him and everything was done perfectly! I will continue to take my pup and recommend this salon as they have undoubtedly stepped up their game. I will be back to give 5 stars once this trend continues.

Let me start by saying they are super friendly and my pup seems happy while he is there however, the first time I took my baby his cut was extremely uneven, his ears weren’t plucked and being the type of dog that he is that is super important to avoid growth of yeast and bacteria that causes ear infections. I took photos and when I returned for his second visit I addressed my concerns and was assured that he would receive better service. I picked him up the second time and the cut was much better but his ears were still just trimmed and not plucked and when I got home I had to trim around his hind end for sanitary purposes. All and all they improve so I returned again today for his third and more than likely last visit and AGAIN his cut was super uneven. I brought up some of this while still at the salon and was told that she basically didn’t have some of the tools needed to cut him smoothly because those “clippers are expensive” ????! She took him back and touched up the obvious but once I was able to give him a thorough look at home he was still pretty uneven and his hind end was long and ears again weren’t plucked. I spent another hour at home touching up what I could. It is kind of like they are herding cattle; I appreciate a timely groom but if the quality isn’t up to par I would rather you take the time and do it correctly even if he is there longer. I’ve used other groomers in the past and I’ve never seen them finish in the short amount of time that this salon does. A bit of advice, sloooow down and make that the cut is a great one each and every time.