Nail Elegance

+1 724-224-7800

1820 Union Ave, Natrona Heights, PA 15065 United States of America

Open Today: Closed

Quick Facts About Nail Elegance

Nail Elegance Place, based on the comments provided, has both strengths and weaknesses that can be analyzed. It is important to note that these comments represent the opinions and experiences of individual customers and may not fully reflect the overall quality of the salon. However, analyzing these comments can provide some insights into the strengths and weaknesses of Nail Elegance Place.

One of the biggest strengths mentioned in the comments is the friendly and welcoming atmosphere at Nail Elegance Place. Several customers express their appreciation for the nice and friendly staff, which made them feel comfortable even if they were initially shy. This indicates that the salon has staff members who prioritize customer service and strive to create a positive environment for their clients.

The cleanliness and efficiency of Nail Elegance Place is also mentioned positively in one of the comments. This indicates that the salon maintains high standards of cleanliness and hygiene, which is essential in the nail industry. Furthermore, the fact that customers specifically mention that they only go to this place for pedicures suggests that the salon has developed a reputation for providing good pedicure services.

Another strength highlighted in the comments is the skill and talent of specific technicians at Nail Elegance Place. Customers who had positive experiences with particular technicians commend their ability to fix nail issues, create beautiful designs, and provide the exact results requested. This indicates that the salon has skilled technicians who can deliver satisfactory results for their clients.

However, the comments also mention several weaknesses of Nail Elegance Place. One of the most notable weaknesses is the issue with nail lifting and peeling. Multiple customers mention that their nails started lifting or peeling shortly after their appointments. This suggests that the salon may have some issues with the longevity and durability of their nail services, which can be a significant concern for customers.

Furthermore, some comments mention instances of poor customer service and unprofessional behavior by certain staff members. For example, one customer expresses disappointment with a technician who was rude throughout the service and only became nice after receiving a tip. Another customer describes an incident where an appointment was made with a specific technician who did not show up, and later it was revealed that her absence was due to shopping. This indicates a lack of reliability and professionalism on the part of the salon.

Additionally, the comments highlight issues with pricing and refunds. One customer mentions a situation where they had to pay for a polish fix, even though the nails had peeled off within a few days. Another customer recounts a negative encounter with a technician who refused to address the persistent peeling issue and insisted on charging for a color change. These incidents suggest a lack of transparency and customer-centric policies when it comes to pricing and handling customer concerns.

In conclusion, Nail Elegance Place has some positive aspects such as friendly staff, cleanliness, and skilled technicians. However, there are also some weaknesses, including issues with nail lifting and peeling, incidents of poor customer service, and problems with pricing and refunds. It is important for the salon to address these weaknesses and work towards improving customer satisfaction and overall service quality.

Best TL Reviews

Loveeeeee. It was my first time there and I didn’t like the previous place I went to so I set an appointment here. They are all so nice and friendly there! I’m a shy person but they really made me feel welcomed. I had Linn and she noticed my nails were lifting a lot so she fixed them for me. I had also mentioned if she can fix the shaping of my nails since I didn’t like how they came out last time. No hesitation she did so and they are amazing! Definitely would be coming back here again. Love the designs she did on my nails too!

Nice guy who did them and they looked great for a few days, then the Nails started lifting after 5 days! Went back to fix and the fix made it look cracked. I asked for a discount if I came back there for a fill and they said no, you can go somewhere else.

Clean and efficient. They are always very nice. The only place I go get a pedicure. I used to suffer from ingrown toenails, but since coming here, my feet feel always feels good.

Very relaxing atmosphere. I had a pedicure and then a dip manicure. Thank you so much for a wonderful experience since this was my first time there. I'm really pleased. I will definitely be back and I'll be recommending this nail salon to others. Thank you Jack.

I’ve been going here a while, I went to get a dip manicure and I think they hired new staff bc the guy sawed off my cuticle with the drill??????? The dip nails popped off before it even healed. He was super rude the whole time too. Thankfully he did get nice, when I tipped him. Ouch.

Made an appointment with Lynn at 1. Walked in she's not there. They said she had an emergency so Tony did my nails. He does ok. But half hour later in waks Lynn with packages. Her emergency was shopping. She never apologized or nothing. Bad way to run a business.

There are some imperfections, but the guy who did my nails hasn't been at it very long so I am happy to add to his experience. They still turned out super cute and I got exactly what I asked for. I did take a star off because my appt was for 12:30pm and I had to wait until almost 1pm to be seen.

I went to nail elegance on 5/28/22 to get a fill with gel polish. By sat night my nail color was peeling off. They were closed Sunday and Monday for the holiday. I went back Tuesday and told them what happened and the guy told me to pick a nail color so I did. When he was taking my polish off he told me it would be $25! I said wait, what! I said I just got these done 4 days ago and you guy were closed I didn’t make them peel off, I’m not paying for them. He said ok then we use the same color. I said that color is obviously old since it’s peeling off but whatever. So he fixed them. By Tuesday night they were peeling again! I went back Thursday and Lynn was so rude and unprofessional! She told me if I change colors it’s $25! I said why would I pick the same color AGAIN when they have peeled off TWICE! She said well I can’t see you today I have ppl waiting you’ll have to call tomorrow and make an appt! I said so you think it’s ok for me to walk about with 5 nails that don’t have color on them! She said yea I can’t see you today! I have been getting my nails done for 20 years and have never had this happen before! Any other place would have been polite and accommodating to fix my nails THEY messed up at no cost! I will never go back there again or ever spend another penny there! So unprofessional it’s disgusting!