Quick Facts About Orchid Nail Spa
Orchid Nail Spa has received a mix of positive and negative comments from customers. In this analysis, we will evaluate the strengths and weaknesses of the salon based on these comments.
Starting with the strengths, a common theme across multiple comments is the quality of the services provided. One customer mentioned that they had the "best gel manicure" they've ever had, and that it lasted for 16 days without chipping. This indicates that the salon uses high-quality products and performs skilled manicures. Another customer mentioned that their nails were done beautifully, with clean cuticles and polish. This demonstrates that the technicians at Orchid Nail Spa have attention to detail and provide excellent service.
The atmosphere and cleanliness of the salon are also praised. Multiple customers mentioned that the salon is clean and has a friendly atmosphere. One customer described it as a "super clean shop" with a "relaxing and pretty" environment. This indicates that Orchid Nail Spa places importance on maintaining a hygienic and comfortable space for their customers.
The salon also seems to be well-received by younger customers. One customer mentioned that they brought their girls and a friend for their first nail appointments and had a great experience. This indicates that Orchid Nail Spa is able to cater to different age groups and create a positive and enjoyable experience for younger customers as well.
Moving on to the weaknesses, one of the main concerns raised in the comments is about inconsistent nail shaping. A customer mentioned that they specifically requested a certain shape, but their nails were shaped differently from what they wanted. This indicates that there may be some inconsistency in communication between the customer and the nail technicians or a lack of attention to the customer's preferences. However, this customer mentioned that they plan to try a different nail technician in the future, implying that they believe the issue may be specific to one person rather than a general problem with the salon.
Another weakness mentioned by a customer is the difficulty in getting appointments. They mentioned that the salon no longer takes walk-ins and has limited availability when they call for an appointment. This suggests that Orchid Nail Spa may be experiencing high demand, but it is inconvenient for customers who prefer spontaneous visits or struggle to find an available time slot.
One customer also had a negative experience with the customer service. They mentioned that they made an appointment, but when they arrived at the salon, they were made to wait for around 10 minutes only to be told that there was no time to serve them. This reflects poor communication and organization on the part of the salon, and it resulted in a disappointing experience for the customer.
In conclusion, Orchid Nail Spa has several strengths including the high-quality services, clean and friendly atmosphere, and their ability to cater to younger customers. However, there are some weaknesses, such as inconsistent nail shaping, difficulty in getting appointments, and a negative customer service experience. While the overall sentiment is positive, these weaknesses should not be disregarded as they can have a significant impact on the customer experience. Orchid Nail Spa should address these issues to further improve their services and customer satisfaction.
Best TL Reviews
Possibly the best gel manicure I’ve ever had! I was in town for a wedding and decided to see if anyone was open for a walk-in, and I am so thankful they were! There has been literally no chipping and I got my manicure 16 days ago. I have picked at a few spots, but otherwise each nail still looks perfect. Wish I lived closer so I could get this all the time!
I so badly wanted this to be a 5. I was excited after reading reviews and being able to actually get an appt last minute. I haven’t had my nails done since October and figured I’d treat myself to some pampering. The building is beautiful and everyone is very nice. The cuticle Clean up and polish were done beautifully. The 3 stars is because of the awful shaping. I said I wanted a shorter squoval, or a square oval. This is a common shape and I have gotten it done before. What I got are slanted squares, square squares, my nail lengths aren’t even….I just want these to grow out so I can have them redone because I can’t stand looking at the inconsistency. I will go back, but I am going to try a different nail tech because all the reviews I read and the photos I saw make it seem worth it.
Took my girls and a friend for their first nail appointments. It was perfect. The salon is very relaxing and pretty. They were excellent with the girls. We will be back again.
P.s. Tip your tech or go home and do your own mani pedi
I believe my tech was Lucy and omg this is like the best nail job I’ve ever had! Super clean shop and super nice staff. 5/5 recommend. I’ll be returning for future nail needs for sure!
Orchid Nail Spa is absolutely wonderful. From the hostess at the front desk to the manicurist (Anna) and pedicurist (Una) I simply had a great experience.
Anna did an incredible job replicating the design I showed her a picture of, extremely well done! And Una was kind enough to squeeze me in even though I forgot to book the pedicure when I made the appointment orginally.
The hostess was so understanding and tried so hard to make sure I was taken care of.
Love this place!
Terrible customer service. I call to make a 4pm appointment. I make a 30minute commute from Zion and when I arrive they had me wait around 10 minutes just to be told we don’t have time to see you. Don’t recommend wasting your time here either!
Great place. In town and needed a no chip manicure. Nice people, clean and did a great job!
Very clean and friendly atmosphere but have had a hard time getting in lately. I don't think they take walk-ins any longer and don't have availability needed when I call for appt. Good for them (they are busy), bad for me!
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Orchid Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
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| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
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