Original Italian Pizza

+1 570-265-4395

865 Golden Mile Rd, Towanda, PA 18848 United States of America

Open Today: -

Quick Facts About Original Italian Pizza

Original Italian Pizza (OIP) has both strengths and weaknesses based on the comments provided. Starting with the strengths, one customer mentioned that Vanessa, a waitress at OIP, is the best waitress one could ask for. She is portrayed as super friendly and always making sure customers have what they need. This implies that the restaurant has friendly and attentive staff who provide excellent customer service.

Another positive aspect is that the food at OIP is considered delicious and great for the price. One customer recommended the restaurant and spoke highly of the tasty turkey sub they had. Additionally, visitors from Connecticut praised the food, stating that it was excellent and that they had the best calzone they had ever had. This suggests that OIP has a reputation for serving satisfying and tasty food, attracting customers from different locations.

Furthermore, the fact that customers mentioned staff members being courteous and asking about the quality of the food indicates that OIP values customer feedback and strives to ensure customer satisfaction. This attentiveness to customers' experience can contribute to positive word-of-mouth and repeat business.

However, there are several weaknesses highlighted in the comments as well. One of the major weaknesses is the pricing issue. A customer mentioned that the menu listed online had outdated pricing, leading to higher costs than expected. Additionally, another customer mentioned being charged an extra 10% for using a card for payment, which was surprising and inconvenient. These pricing issues can create dissatisfaction and negatively impact the overall experience for customers.

Another weakness highlighted is the lack of consistency and quality in the food. Multiple customers mentioned receiving pizzas with a lack of toppings, specifically chicken, which they expected from a specialty pizza. In another instance, a customer ordered a garlic pizza but ended up with a subpar experience due to inconsistent garlic distribution. These incidents suggest a lack of attention to detail and quality control in the kitchen, leading to disappointment in the food.

Furthermore, there were complaints about the rude and disrespectful behavior of some staff members, including the owner's daughter. This indicates a problem with the management and staff training, as customer service should be a priority for any successful restaurant. Rude behavior and disrespectful interactions can drive customers away and damage the reputation of the establishment.

In conclusion, Original Italian Pizza (OIP) has several strengths, including friendly and attentive staff, delicious food at a reasonable price, and an overall positive customer experience. However, there are significant weaknesses, such as pricing issues, inconsistent food quality, and instances of rude and disrespectful behavior from some staff members. These weaknesses can undermine the positive aspects of the restaurant and potentially deter customers from returning or recommending it to others. Addressing these weaknesses and focusing on improving customer satisfaction should be a priority for OIP to enhance its overall reputation and success in the restaurant industry.

Best TL Reviews

After finding out the menu listed on the map link is an older menu and they have not updated the pricing, I ended up paying $22 for a large specialty pizza.. a buffalo chicken pizza to be exact.

Highly disappointed in the fact that after questioning the cost of the pizza and being told that they had to not only increase the cost of their food but ALSO leave me paying a 10% additional cost for using a card for payment (didn't know any business still does this anymore.) I received a pizza with such a LACK of chicken, it shouldnt even be called a specialty pizza.

Sadly I will never order again with this lackluster quality!! I even having started to eat the pizza thinking the chicken might be under some cheese.. I was sadly mistaken and even further noticed almost 3 slices of pizza have almost no chicken whatsoever on them!!!

Do yourself a favor and order from Vincent's.

After messing up the first sheet pizza I ordered and me being patient and kindly waiting, they made another sheet for me but instead of a garlic pizza they gobbed minced garlic in certain areas. Mouth full of minced garlic and the rest doesn't taste like garlic. Won't be ordering from them again. Horrible customer service. Zero stars!!

My mom and I really enjoy going to OIP for lunch. Vanessa is literally the best waitress you could ask for! She’s super friendly and always makes sure you have what you need. The other staff I’ve dealt with there are always courteous and they always make sure they ask how everything was. The food is delicious and great for the price. Definitely recommend this restaurant!

Wish you didn't have to leave 1 star to write a comment because my real opinion is a NEGATIVE 5 !! This place has gone down hill for the past couple years now. They say their prices are one thing on the menu BUT then when it's time to pay they're more expensive on some things and then continue to be loud and rude when you question it. The food ABSOLUTELY sucks and the management is right there with it! Believe it or not the owners daughter is one of the rudest most disrespectful people there. Thought it was a fluke about a year ago and decided to try it again WHAT A MISTAKE, IT WAS EVEN WORSE....

NEVER GOING BACK THERE AND WOULDN'T RECOMMEND TO A STRAY DOG!!!!

I was looking for a turkey sub and found one that was very tasty here in Towanda.

We’re from Connecticut and went to OIP for our first time. Excellent food and the best calzone l’ve ever had! And enough leftover for another meal!! Nice job!!! Thank you!

While traveling thru wysox, like we do every 2 weeks, we decided to order OIP. Upon arrival for pick up, we thought we could just eat inside. While asking this waitress came up and told us no. "Generally if you order food you take it with you. I'll make an exception this time if I have to." We will never be back. You need to change your staff to those that are pleasant to customers.

The food looked good. It didn't have much favor. It was bland. The service was very good. The waiter was super attentive and was trying very hard to please us.