Dejavu Lifestyle Nail Salon

+1 336-724-2688

133 S Stratford Rd, Winston-Salem, NC 27104 United States of America

Open Today: -

Quick Facts About Dejavu Lifestyle Nail Salon

Dejavu Lifestyle Nail Salon has received both positive and negative comments, providing insight into the strengths and weaknesses of the establishment. In this analysis, we will examine the strengths and weaknesses based on the comments provided.

Starting with the strengths, several positive comments highlight the wonderful staff and peaceful environment of Dejavu Lifestyle Nail Salon. Customers praised the talent and accommodation of the staff, emphasizing their friendliness and humor. This indicates a positive and welcoming atmosphere where customers feel comfortable and at ease. Additionally, one customer specifically mentioned the quality of their acrylic nails and expressed confidence that they would last a long time. This indicates that the salon focuses on delivering high-quality results to its customers.

Moving on to the weaknesses, a recurring theme is the issue of poor customer service. One customer with social anxiety reported feeling demeaned and spoken to in a horrible manner. This suggests a lack of sensitivity and respect towards customers with specific needs or anxieties. Another customer expressed disappointment with the lack of attention and care from a new employee, indicating that some employees may not prioritize the relaxation and experience of the customer. Additionally, a negative comment mentioned judgement and rudeness from staff based on the customer's attire and implied income. This reflects a lack of professionalism and inclusivity on the part of the salon.

In terms of technical skills, multiple customers expressed dissatisfaction with the quality of the services received. One customer reported a sloppy pedicure with polish on their skin, while another mentioned a poorly done SNS manicure. The latter complained about the tech failing to perform essential steps of the manicure process and leaving rough and jagged nail edges. These comments suggest that some technicians may lack attention to detail and precision in their work. Another customer noted feeling rushed during their dip manicure and experienced the manicure not lasting more than six days. These issues indicate a lack of consistency in service quality and imply that some technicians may prioritize efficiency over thoroughness.

Based on the feedback provided, Dejavu Lifestyle Nail Salon's strengths lie in having a talented and accommodating staff, providing a peaceful environment, and producing high-quality acrylic nail results. However, weaknesses include poor customer service experiences, lack of attention and care from employees, judgement and rudeness towards customers, as well as issues with the quality of technical skills and attention to detail.

In order to address these weaknesses, the salon could benefit from conducting employee training programs focused on customer service, communication skills, and sensitivity towards various customer needs and anxieties. Additionally, management should emphasize the importance of providing a relaxed and enjoyable experience for all customers. Ensuring consistency in service quality and attention to detail can be achieved by implementing stringent quality control measures, such as regular evaluations and feedback sessions with technicians.

Overall, Dejavu Lifestyle Nail Salon has received a mix of positive and negative feedback, indicating both strengths and weaknesses. By addressing the weaknesses mentioned and building upon their strengths, the salon has the potential to improve customer satisfaction and establish a reputation for excellence in the industry.

Best TL Reviews

wonderful staff, and a great peaceful environment. Very talented and accommodating staff. also very friendly and very funny. I got acrylic nails, with acrylic tips in a coffin shape. They were so beautiful and i can tell the quality is good and the nails will last me a long time :)

The staff is Demeaning and rude. I have really bad social anxiety and the way that you are spoken to is horrible. I showed multiple pictures of what I wanted my nails to look like and asked if it was feasible. I was told yes, but this is how my nails turned out.

Wouldn’t recommend. Got a pedicure and a SNS manicure (first time). Tech was sloppy with the pedicure and there was polish on my skin in multiple spots. SNS was done poorly as well - she didn’t actually do the manicure part (pushing back cuticles, trimming etc) and the edges of the nails are still rough and jagged after she filed them. When I brought up if she could clean up the cuticle areas she said it was too late (no joke).

I have gone to this place so many times. For pedicures and for manicures. I have always had a good experience in the past. But this time I had someone new. She has blonde hair and has glasses. I just felt very rushed. Me and my grandmother started at the same time and I got done 20 minutes before my grandma did. This is the only bad experience I’ve had here. I’m just disappointed and wish they would have their employees care more for the relaxation and the experience of the customer.

Pretty bad when you walk in and they judge you based on what you are wearing and tell you they are too busy when it's half empty. Maybe because it's the holiday I wanted to wear jeans and a ball cap. Apparently I don't meet their income requirement. Just wow. Guess I should have know what I'm driving up to when a place says "the lifestyle nail salon." Excuse me. My money spends well at another salon. Thanks anyway.

Loved it. They always make me feel special. My gal Kristy does an awesome job, and I feel totally relaxed when finished. Thanks!

I felt rushed. Asked for a dip manicure, no manicure was done, the tech rushed through the procedure. The manicure didn’t even last 6 days. Don’t waste your time or money.

I got sns and I loved it! It was a quick process and they look amazing! It was my first time coming here and I was very satisfied. 100/10 recommend and am coming back for sure!