Princess Nails

+1 586-779-6868

16563 E 10 Mile Rd, Eastpointe, MI 48021 United States of America

Open Today: Closed

Quick Facts About Princess Nails

Princess Nails has received mixed reviews from customers, with some praising the salon for its excellent service and high-quality work, while others have had negative experiences and were not satisfied with the results. In order to provide a comprehensive analysis, let's examine the strengths and weaknesses of Princess Nails based on the comments.

Strengths: 1. Quality of Gel Nails and Pedicures: One customer mentioned that the gel nails and shellac pedicure they received were amazing. The customer praised the durability and strength of the gel nails, as well as the longevity of the polish, which did not fade or peel for almost three weeks. This suggests that Princess Nails excels in providing high-quality gel nail services.

2. Meticulous and Kind Nail Technician: Another customer commended Nicky, a nail technician at Princess Nails, for his meticulous work and attention to detail in ensuring that the nails match up perfectly. The customer also appreciated Nicky's kindness and the pleasant environment he created for customers. This indicates that Princess Nails has skilled and friendly staff members who prioritize customer satisfaction.

3. Professional and Kind Nail Technicians: A customer stated that Princess Nails' staff members are professional, kind, and make customers feel like family. This signifies that the salon values customer service and aims to provide a friendly and welcoming atmosphere.

4. Hidden Gem: One customer described Princess Nails as a hidden gem, praising the great job on their nails and expressing satisfaction with the new owner. This suggests that the salon has potential and is likely to improve with the new ownership.

Weaknesses: 1. Poorly Done Nails and Toes: A customer complained about their nails and toes looking bad and bulky, with incomplete polishing on the toes. The customer felt that they were charged excessively for subpar results. Additionally, they mentioned that their nails were already lifting and showing signs of potential damage after only three days. This indicates a lack of consistency in service quality and suggests that some staff members may not possess the necessary skills to provide satisfactory services.

2. Lack of Attention and Poor Work Ethic: One customer had a terrible experience at Princess Nails, with the nail technician falling asleep during the service. The customer also mentioned that the technician applied multiple layers of acrylic on the nails, resulting in thickness and an unappealing shape. Furthermore, the nail technician failed to address the customer's concerns about the sloppy application of polish. This demonstrates a lack of attention to detail and poor work ethic on the part of some employees.

3. Long Wait Times and Inefficient Service: The same customer who had a bad experience described having to wait for 40 minutes despite customers who arrived after them being served first. Additionally, when they scheduled an appointment for a nail repair, they were faced with an hour-long wait. This suggests that Princess Nails may struggle with managing customer flow and providing efficient service.

4. Lack of Refunds and Mediocre Repairs: The customer who had a poor experience mentioned that the salon does not offer refunds but agreed to repair their nails. However, upon arriving for the appointment, they had to wait for an hour before their nails were repaired. The customer also felt that the repair was mediocre, indicating that Princess Nails may not prioritize customer satisfaction in the event of poor service.

In conclusion, Princess Nails has strengths in providing high-quality gel nail services, having meticulous and kind nail technicians, and creating a friendly and welcoming environment. However, the negative comments highlight weaknesses in terms of poorly done nails and toes, lack of attention and poor work ethic by some staff members, long wait times and inefficient service, and insufficient refunds and repairs. Princess Nails should work on addressing these weaknesses to ensure consistent quality and customer satisfaction.

Best TL Reviews

I LOVEE PRINCESS NAILS!

I came in two weeks ago and got the most amazing full set gel nails and shellac pedicure! I used to do dip on my nails and was encouraged to try gel nails and will never go back to dip. My nails are so strong and the gel tips are so durable. I was worried about the gel polish fading or peeling but I’ve had no lifting of the nail nor the polish after almost 3 weeks. I wash my hands a clean a lot so this was a big worry for me and I am amazed by the results!

Nicky does the most amazing work! He is meticulous in his designs and compares the nails so everything matches up perfectly. He is so kinda and has created such a wonderful space for his customers.

Thank you Nicky!

I got these done 3 days ago I was charged 95 dollars for my nails and toes. They look very bad very bulky and my toes aren’t fully polished they figured out a way to charge me as much as possible and still did a terrible job. They’re already razing like their about to pop off absolutely ridiculous I wouldn’t take my dog here

This is my favorite nail salon. They are professional and kind. I love my nail tech. He's the best cuz he is professional and kind with great skills. They make u feel like family.

Best place to go! The men do amazing

Work! I’ll never go anywhere else again

I actually went in for a pedicure and when I say the older little lady did a magnificent job!! She took her time and gave me the best foot massage. I’ll definitely be back. When I was drying my toes I decided to get an overlay, when she was doing it I felt I wasn’t going to like it however she amazed me. Nice and then shaping was perfect and her hand massage was everything!!

Only down fall I had was the polish was too sticky.

This place is a hidden gem. Great job on my nails. New owner is amazing too.

It’s turn out really good. I love it so much.

Sam did really well. I’m so ready for Christmas

I had a HORRIBLE experience at Princess Nails. It was almost unreal. So, yesterday I decided to treat my little sister to a mani-pedi at Princess Nails since it was close to her home. When we arrived it was packed, but not overly crowded due to Covid restrictions. Anyways, I let my sister go first since it was her special day. Her nails turned out amazing, so I was excited for my turn. That excitement quickly began to fade as I waited 40 minutes and customers behind me began going before me. I spoke up and the nail tech stated she thought I was just waiting for someone. That made since, so I waited until it was my turn.

Whewww Chile, this is where the problems began. My nail tech was a heavy set woman that appeared to be pregnant (if not whoopsies). She was FALLING ASLEEP WHILE DOING MY NAILS. I did not initially make a fuss about it because I felt bad that she may have been overworked. So, I asked if she was okay and she said, "yes". She continued to do my nails, and I noticed she put 3 LAYERS of acrylic on 3 of my nails, as if she forgot she had already worked on it. Now, most people would have intervened, but I do not regularly get my nails done so I figured she knew more than me. I told her the nails were looking thick and she said she will flatten them. Boom problem solved....or so I thought! She put on the stringiest, laziest layer of polish on my nails. I complained and she put more polish on it making it worse.

When she finished, the shape was AWFUL, NAILS WERE THICK, AND I HAD ACRYLIC ON MY SKIN. I was running late for something so I had no time to complain or argue. I visited them after my errand to show my nails, as well as pictures when she finished. He stated they don't do refunds, but would repair my nails by appointment. I scheduled an appointment and when I arrived he stated there was an HOUR WAIT. After midly, cutting up my nails were fixed within 20 minutes. They are mediocre at best. Moral of the story, avoid this nail shop. The manager is very kind, but the employees have bad attitudes and poor work. I would not recommend this place. This is why I need to stick to black owned nail techs and support black owned businesses. Speaking of, I have a black owned beauty supply store in San Antonio. It is called Your Tia's Beauty Supply. Please check it out.

*P.S. My nails were dry when I left. She left clumps!!!