Rosy's Beauty Salon

+1 508-757-1185

820 Main St, Worcester, MA 01610 United States of America

Open Today: -

Quick Facts About Rosy's Beauty Salon

Strengths:

1. Accommodating and responsive to customer needs: The salon was able to make time for a customer who needed a specific hairstyle for her wedding, despite the time constraint. This shows their dedication to ensuring customer satisfaction.

2. Skilled hairstylists: The comment mentions that Rosa, Yesenia, and another newer stylist are all skilled with blowouts. This indicates that the salon has talented and capable hairstylists who are proficient in different techniques.

3. Reasonable prices: The customer appreciates the affordable prices at the salon, suggesting that they provide good value for the services offered.

4. Clean and stylish environment: The customer compliments the clean and stylish atmosphere of the salon. This indicates that the salon pays attention to creating a pleasant ambiance for its customers.

5. Speedy service: Despite the need for an appointment, the salon was able to accommodate a customer's last-minute request. The mention of relatively speedy service suggests that the salon efficiently manages their appointments and ensures minimal waiting times.

6. Competent stylist for Dominican blowout: The customer highlights Jessenia as a stylist who did a great job with a Dominican blowout. This indicates that the salon has hairstylists who specialize in specific hair types and techniques.

7. Professional and welcoming owner: The customer praises Rosa for being professional and welcoming. This indicates that the owner creates a positive and inviting atmosphere for customers.

Weaknesses:

1. Lack of communication and misinterpretation of customer needs: One customer mentions that a stylist applied a perm or texturizer without consulting them, causing damage to their hair. This indicates that there may be a lack of communication between stylists and customers, leading to potential misunderstandings and negative outcomes.

2. Inconsistent quality of service: The customer who had a negative experience indicates that her previous visit resulted in damage to her hair due to a styling mistake. This suggests that there may be inconsistency in the quality of service provided by different stylists at the salon.

3. Disregard for COVID-19 safety protocols: A customer mentions that some customers removed their masks while in the salon, which could be a violation of safety protocols. Although the stylists wore masks, this raises concerns about the overall compliance with COVID-19 safety measures.

4. Excessive socialization among staff: One customer comments that the stylists spend a lot of time talking and interacting with each other and others. While this may be a cultural aspect of Dominican salons, it could imply potential distractions and a lack of focus on providing efficient and attentive service to customers.

Overall, Rosy's Beauty Salon has strengths in their responsiveness to customer needs, skilled hairstylists, affordable prices, a clean and stylish environment, and a professional owner. However, there are weaknesses in terms of communication issues, inconsistency in service quality, disregard for COVID-19 protocols, and potential distractions caused by excessive socialization among staff. These weaknesses are important areas for improvement to ensure better customer satisfaction and overall salon performance.

Best TL Reviews

I went in because I was getting married in two hours and I needed a specific kind of braid done for my wedding. These ladies were able to not o ly make time for me but, also made me look stunning for my wedding. I cannot thank them enough.

Amo este lugar los precios son cómodos y Rosa y Yesenia son las mejores con el blower. Hay una muchacha q tiene su silla al final y es una de las mas nuevas también es buena con el blower.

Hasta ahora no he tenido ningún problema con las chicas..

Me Gusta cómo me atienden.

I had a good experience and will return. I called the morning of for a Dominican blowout, was told I need an appointment first which is understandable, but they still took me that morning. I was a little nervous at first because I would usually go to a competitor down the road but I was not left disappointed. The shop was clean and stylish, and the service was relatively speedy (get there early!). When I go for a Dominican blowout, I don’t usually expect too many frills but I walked out happy. Jessenia was my stylist and did a great job. Only complaint was some customers removed their masks while in the salon but I wasn’t within six feet of them and the stylists had them on the whole time.

I went to this Dominican salon because I know they deal with my type of hair. Well apparently the dark skin lady who works closest to the window decided to put some sort of perm or texturizer in my hair to make it easier for her to blow dry. I was unaware and if she would have asked instead of taking it upon herself I would’ve told her i’m natural. My hair has been breaking off badly and I couldn’t understand why. I had another woman do my hair and she instantly told me it was relaxed and now dead and needs to be cut. I cut close to 6 inches when before I went to her my hair was alive and well.

It was my first time here and I will definitely be back again. Rosa is professional and very welcoming. She gave me the haircut I desire… just love it ???? thank you ???????? I recommend this place

The wait time is worth it. If you have never been there is a process. Sign your name on the clipboard near the sinks for the hairdresser you want and they will call your name at your turn. Very simple!

They are ok but spend so much time talking and interacting with of other and others...tipical Dominican Salon! I need them but I hate them as well ????