Wicked Hair & Nails

+1 978-728-4198

285 Central St STE 105, Leominster, MA 01453 United States of America

Open Today:

Quick Facts About Wicked Hair & Nails

Strengths:

1. Professionalism: Many of the comments mention the professionalism of the staff at Wicked Hair & Nails. Kim is specifically praised for being professional and ensuring that the client's preferences are taken into consideration. This indicates that the salon has a strong emphasis on providing excellent customer service.

2. Positive service experience: Multiple comments mention that customers leave satisfied and pleased with their hair services. Lauren is specifically highlighted for providing a wonderful experience and achieving the client's desired results. This suggests that the salon has skilled and talented stylists who are capable of meeting clients' expectations.

3. Color expertise: Nicole is commended for her skill with blondes and hair color transformations. This indicates that the salon has staff members who excel in color services, which can be a significant strength as hair coloring is a popular service.

4. Barbering expertise: Kiley Leblanc is praised as the best barber in the area, with specific mention of her ability to create intricate designs. This suggests that the salon has expertise in barbering services, which can attract a diverse range of clients.

Weaknesses:

1. Inconsistent results: One customer mentions being disappointed with the balayage service, as the result did not meet their expectations. Another comment mentions that the hair color turned out orange and caused damage. These experiences suggest that there may be inconsistencies in the quality of service and results at the salon.

2. Communication issues: One customer mentions difficulty in getting an appointment and receiving a response from the salon. This indicates a potential weakness in the salon's communication and customer service. It is important for a salon to be accessible and responsive to clients in order to maintain customer satisfaction and loyalty.

3. Limited availability: The comment about Mia only performing a test on the hair instead of a full appointment, as well as difficulties in rescheduling and getting an appointment with Lauren, suggest that the salon may have limited availability for certain services or stylists. This can be a weakness as it may lead to frustration and the loss of potential clients.

Overall, the strengths of Wicked Hair & Nails lie in the professionalism of its staff, positive service experiences, color expertise, and barbering expertise. However, the salon has weaknesses in terms of inconsistent results, communication issues, and limited availability. Addressing these weaknesses can help improve the overall customer experience and satisfaction at the salon.

Best TL Reviews

Kim is awesome! Very professional, asks what you like, if what she's doing is ok. Just made my time there enjoyable!

I asked for balayage and was literally given highlights that honestly did not brighten my hair at all. Pretty disappointed with the results especially when I paid 200+ I asked specifically for balayage to my root because I wanted bright blonde hair. Not highlights. The brown overrules any of the little bit of color added to my hair.

Great place to get your hair done. I never leave unsatisfied. Great service and people!! Love them! Check out who is on pulp riot squad. Any color!!!

Highly highly recommend! Got my hair colored and cut today by Lauren and I was so so pleased. I wish I had found this place sooner. Lauren and staff were absolutely wonderful and I didn't feel like I was a hassle due to having so much hair plus I walked out feeling like my vision was obtained! This was truly the best experience I have had at a salon! Thank you so much Lauren and Wicked!

My daughter and myself got our hair colored a couple of years back. I was looking for a new colorist, since mine was being recognized for her amazing work and required a deposit. I was shocked, so I was looking for another colorist/stylist. A friend recommended Lauren at Wicked. So, I took my daughter, for balayage for her birthday. She had virgin and it was very healthy. She did the process and my daughter has brown hair. But, her hair was orange after all was said and done. I was talking to the owner, who was very nice. I decided to get a change and made an appointment with Lauren for that week. I heard she was great with drastic color changes. I ended up going from natural reddish brown to like cranberry. Then, this was all me, I got my bangs cut AND cut the under side of my hair. Because it was constantly getting tangled. Needless to say, when she styled it, I looked horrible! I hated it! I straightened it immediately when I got home. I was mad at myself, not the hair dresser. But, my daughter’s hair was very damaged. Her ends were broken and very dry. So, we decided no more coloring her hair. Her hair is much more healthy.

Kiley Leblanc is hands down the best barber in the Area. Don’t take my word for it, go see her . Whether it’s a simple fade or an intricate design you’ll leave looking fresh and feeling like money well spent..She went above and beyond for my sons haircut !!

Nicole is absolutely amazing with blondes, whether it be bleaching it out or the perfect highlights. But I see amazing hair color work coming from all of the ladies here and I always love to see all the different transformations while I am there

Got an appointment with Mia on a Sunday, i was expecting to get my hair done. But she said it was going to be just a TEST ON MY HAIR. OK? Rescheduled for another day she canceled. Tried to get an appointment with Lauren. No ANSWER! Seems like they don’t want to work.

Too bad too sad! They lost a person that was going to be a good client.