Star Nails & Spa

+1 501-203-4398

411 S Main St, Searcy, AR 72143 United States of America

Open Today: -

Quick Facts About Star Nails & Spa

Strengths:

1. Creative and skilled nail artists: The comment mentions that the nail technician did amazing artwork and recreated a hard design perfectly. This indicates that the salon has creative and talented nail artists who can execute intricate designs.

2. Quick service: Several comments mention that the service was fast and efficient. Customers appreciate the fact that they were in and out within a reasonable time frame, which is important for those with busy schedules or limited time.

3. Comfortable and professional salon: One comment highlights that the salon is comfortable and professional, creating a pleasant atmosphere for customers. This demonstrates that the salon prioritizes creating a welcoming environment for customers to relax and enjoy their experience.

4. Ability to rectify mistakes: In one comment, the customer had a negative first experience but decided to give the salon another chance. They were satisfied with the outcome and mentioned that they will definitely return. This suggests that the salon takes customer feedback seriously and works towards rectifying any mistakes to ensure customer satisfaction.

5. Good customer service: A few comments mention that the staff at Star Nails & Spa are friendly and helpful. This indicates that the salon values good customer service and makes an effort to provide a positive experience for customers.

Weaknesses:

1. Inconsistent quality: One comment highlights a negative experience where the technician seemed inexperienced and had to ask for assistance. Additionally, the customer's nails were sharp and started to come off within a few days. This suggests that there may be inconsistencies in the quality of service provided by different technicians, which can lead to an unreliable experience for customers.

2. Lack of communication: The comment mentions an incident where a technician had a heated argument with a customer in another language. This indicates a lack of communication and potential language barriers, leading to customer dissatisfaction. Clear communication is essential for understanding customer preferences and providing a satisfactory result.

3. Poor problem resolution: In one comment, the customer experienced issues with their nails breaking multiple times and had to make multiple visits to the salon to fix them. When they requested a refund, they were only offered to have the nails fixed. This indicates a lack of efficient problem resolution and customer satisfaction.

4. Blaming customers for issues: The comment highlights that the salon blamed the customer's computer keyboard for causing their nails to break. This suggests a lack of accountability and responsibility on the salon's part. Blaming external factors instead of addressing the issue could lead to customer dissatisfaction.

5. Inconsistent experience: While some customers had positive experiences, others had negative ones. The variation in reviews suggests that the overall customer experience at Star Nails & Spa may not be consistent. Inconsistency can make it challenging for potential customers to choose the salon with confidence.

In conclusion, Star Nails & Spa has strengths in terms of creative nail designs, quick service, a comfortable salon atmosphere, the ability to rectify mistakes, and good customer service. However, the salon faces weaknesses in terms of inconsistent quality, lack of communication, poor problem resolution, blaming customers for issues, and an inconsistent overall experience.

Best TL Reviews

My nails were super cute, but the guy who did my nails didn’t seem to know what he was doing, he kept asking the girl beside him what to do. My nails were EXTREMELY sharp, I cut myself and my boyfriend the first day. I got my nails 5/13/22 and they came off while I was playing with my hair on 5/17/22. Like I said I don’t know if it was the person that did my nails but I don’t do anything more than the average person does.

I love this place!! Wonderful designs and very nice people! And I think I picked hard designs but love them and hoped they could recreate the pic! The girl did amazing artwork!!! 100% love!

Didn't catch her name except she was John's wife. She did an amazing job on my acrylic ombre nails today. I was in & out in 45 minutes. Absolutely love them. The salon is very comfortable & professional. Found my new forever salon!

Edit: second visit was just as outstanding as the first. Thankyou!

I had a not so great experience the first trip but decided to give then another try and opportunity to get my nails "right". Richard did an amazing job and I am very satisfied with the outcome. Will definitely see him again.

Jenny did my nails! I have been going here for about 3 years now and have never been disappointed !! I highly recommend this place they're sweet and do the exact thing you show them :)

My experience at Stars nails was not pleasant. The service is very poor, I had to drive 45 minutes to searcy, 2x’s to get my nails fixed because they kept breaking. I called them and kindly asked for a refund, they offered to fix them, which I accepted.

Once I got to the salon I was treated horrible by this man, he stared arguing with me in Chinese after I told him I wanted to just cut my nails shorter. He was furious when I said that. He got up, and walked out of the salon. This man was walking up and down from papa johns to AR care. My sister was in the vehicle so she witnessed it all.

*keep in mind I have an office job, and they had the audacity to blame my computer KEYBOARD of being the cause of my nails breaking…. SMH!

At that point. I asked the lady that sits next to the register to remove my acrylic nails, because they were no good, and they were very bulky.

Take your business somewhere else ladies!

Jenny did my nails and they are absolutely amazing! She did them so quick too!!!

My sister and I had a delightful

Time today. They staff are helpful and friendly. I got a hot stone pedicure and it was so relaxing.

My sister got some

Tips and a dip nail manicure.