Quick Facts About Sun Nails
Sun Nails place has received both positive and negative comments from customers. In order to assess the strengths and weaknesses of the salon, we will analyze the comments and discuss the various aspects of the business.
Strengths:
1. Excellent customer service: Many customers have praised the staff for their efforts to satisfy and accommodate patrons. The entire staff seems to remember each and every client, which creates a personalized experience. This attention to detail and friendly service is likely to encourage customer loyalty.
2. Longevity and experience: One customer mentioned that they have been going to Sun Nails since 2009 and have never been anywhere else unless out of town. This indicates that the salon has consistently provided a positive experience that has kept customers coming back for over a decade. The salon's ability to maintain a loyal customer base speaks to the quality of their services.
3. Cleanliness: A customer mentioned that Sun Nails is the cleanest salon around. This indicates that the salon prioritizes hygiene, which is crucial in a nail salon environment. Cleanliness is important for the overall customer experience and can contribute to the salon's reputation.
Weaknesses:
1. Pricing: Several customers have expressed dissatisfaction with the salon's pricing. One customer stated that they paid significantly more for a gel manicure and a soak-off compared to other salons. Another customer mentioned that they were charged more than expected for acrylic nails with no clear explanation. Overcharging customers without proper communication can lead to a negative perception of the salon.
2. Inconsistent quality of service: One customer mentioned that they received poorly done service from a technician named Carmen. They also noted that there seemed to be differences in service quality based on ethnicity. Inconsistency in service quality can negatively impact customer satisfaction and loyalty.
3. Unprofessional behavior: Several customers have mentioned unprofessional behavior by the staff. This includes rushing customers, insistence on cash payments, speaking in a language other than English, and gossiping. Such behavior can create a negative atmosphere and make customers feel unwelcome.
4. Lack of transparency: Customers have complained about the salon's lack of transparency regarding pricing and additional charges. Not providing clear information about the cost of services and add-ons can create a sense of distrust among customers.
5. Foot fungus and chemical burns: There have been reviews mentioning customers experiencing foot fungus and chemical burns, suggesting that the staff may not have proper knowledge or training in certain procedures. These incidents raise concerns about the salon's adherence to safety and proper hygiene practices.
In conclusion, Sun Nails place has strengths in customer service, longevity, and cleanliness. However, there are weaknesses in pricing, inconsistent service quality, unprofessional behavior, lack of transparency, and potential safety issues. Addressing these weaknesses can help the salon improve customer satisfaction and loyalty while maintaining its strengths.
Best TL Reviews
This has got to be the BEST Nail Salon that I've been to. The ENTIRE STAFF does their best to satisfy and accommodate their patrons. From my experiences, i have noticed that the owner and staff all pretty much remember each and every client. Ive been going to Sun Nails since 2009 when my fiance who once lived upstairs from their and recommended for me to go there. And I've Never been anywhere else since(unless I'm out of town). And i recommend them to any and everyone i can.
First I get forced into doing a gel manicure that ended up costing me $75 when all I wanted was a $20 manicure for the weekend. Then when I had to go have the gel soaked off, they charged me $27 for a soak off. I was in there for 10 minutes and that is more than they charge for manicure! I will never go back and make sure no one I know goes there! ????♀️????♀️????♀️
I came in to get acrylic nails no design just one color. It came out to $105 without tip. I paid $60 at the last place I went to in west haven for the exact same thing. Multiple people I know have gone here and we’ve came to the conclusion they overcharge what is on their prices and don’t tell you how much more the gel or add ons are but just put it on. I wish I read the recent reviews because I guess they are doing this to everyone aswell.
Where do I begin? Carmen who did my nails had no idea what she was doing and I see the service for different ethnicity is way different and is very clear and blatant.. they're charging it for service that is poorly done which is so unfair and costly. Never go back to this place
The best, the cleanest, the friendliest salon around. Have been coming for over 20 years!!
The pedicure was amazing the lady did a great job was there last week for a spa pedicure which was $55 plus $10 for extra service I got gel polish which she said would be $90 bout time I finish my ticket was $180 I didn't get nothing special price was very high spending $200 $10 for both of the ladies for a tip I will go for a pedicure but nothing else...
The most unprofessional rudest salon I have ever been to. They overcharge for gel polish and then have the nerve to expect a tip when they do the bare minimum. The people they have working there are not properly trained and spend their time gossiping. 20 dollars extra for a regular pedicure with gel polish that is already 40 dollars with no extra perks. I hope more people complain and they get shut down since I’m seeing a lot of reviews about over charging without any explanation and also people getting foot fungus and chemical burns because they don’t know how to take off acrylic nails. You know a place is bad when they can’t even shape nails properly.
The owner is very nasty. She rushes you and wants you to give cash. Why accept cards if you only want cash. There always talking in there language. Very rude and un professional.
Sun Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places