Quick Facts About Tony's Spa
Tony's Spa place has several strengths that are highlighted in the comments. Firstly, the establishment is commended for its cleanliness and beautiful decor. This demonstrates that the spa values creating a pleasant and welcoming environment for its clients. Additionally, the mention of up-to-date instruments suggests that Tony's Spa place prioritizes staying current with industry advancements, ensuring that they can provide the best possible service to their clients.
The positive comments also point out the strength of the staff at Tony's Spa place. The use of phrases such as "top notch staff," "amazing job," and "fabulous" suggests that the employees are highly skilled and deliver excellent results. This indicates that the spa has taken the time to hire and train capable individuals who can meet the clients' expectations.
Another strength highlighted in the comments is the atmosphere of the spa. Clients appreciate the fact that both the staff and other clients are talking and laughing, creating a friendly and enjoyable ambiance. This demonstrates that Tony's Spa place has succeeded in cultivating a positive and sociable environment, which can enhance the overall experience for clients.
Furthermore, the loyalty of some clients is evident in the positive comments. One individual mentions that they have been coming to Tony's Spa place since they were 13 years old and wouldn't go anywhere else. This loyalty suggests that the spa has built a strong and trustworthy reputation, indicating that they consistently deliver satisfactory services to retain long-term clients.
However, there are also weaknesses mentioned in the comments that need to be addressed by Tony's Spa place. One customer expressed disappointment with their nail service, mentioning that the nails were not filed smooth and the powder dip was uneven. This indicates a lack of attention to detail and quality control, as the customer's nails did not meet their expectations. This feedback suggests that there may be inconsistencies in the level of service provided by the staff.
Another negative comment points out a specific negative experience with a staff member named Kevin. The customer claims that their nails were not done as requested and that Kevin did not address their concerns appropriately. This highlights a potential weakness in communication and customer service skills, as the customer felt disregarded and left unsatisfied. It is essential for Tony's Spa place to address such issues to ensure that all clients have a positive experience.
Additionally, one comment claims that the gel manicure was not nice, despite the presence of nice staff. This indicates that there could be inconsistencies in the quality of services provided, as the customer was dissatisfied with the result of the specific service they received. This negative experience suggests that there may be room for improvement in terms of the technical skills of the staff.
Furthermore, one comment mentions that the customer had a negative experience and expected a full refund. The fact that the customer felt the need to make their dissatisfaction public suggests that they were not adequately addressed or compensated for their negative experience. This highlights a potential weakness in conflict resolution and customer service management.
In conclusion, Tony's Spa place possesses several strengths, such as a clean and beautifully decorated establishment, up-to-date instruments, and a top-notch staff. The positive comments also acknowledge the friendly and sociable atmosphere created by both the staff and clients. However, weaknesses include inconsistencies in the level of service, failure to meet client expectations, and potential issues with communication and conflict resolution. By addressing these weaknesses and prioritizing quality control, Tony's Spa place can continue to enhance its strengths and improve overall customer satisfaction.
Best TL Reviews
Seriously a wonderful establishment all around! Clean with beautiful decor, up to date instruments and a top notch staff! Loved the atmosphere of clients and staff all talking and laughing! Michael did an amazing job on my nails! Definitely going to no other place
Had my nails done, and I am disappointed. I have gone there many times, and my nails always look nice. This time they are not filed smooth, my nails are not smooth looking on top, and powder dipvis uneven. I am disappointed.
Been coming here since I was 13 years old and wouldn’t go anywhere else. I love the service plus Haun & Kevin are fabulous. Wouldn’t go anywhere else!! Best place around ????????????
Love ❤️ my nails they always do an amazing job ❤️
Worst nail job ever!!! Do not use!!! I asked for a simple rounded gel set. Not one of my nails match the other! All are different shapes, lengths, and widths! I told Kevin I was unhappy with my nails. He just kept filing them making them shorter and shorter. He knew I was very unhappy and still charged me $60.00 for my set. I will never use or recommend this place to anyone. I posted my nails on Facebook and people agreed....WORST NAIL JOB EVER!I deserve a FULL REFUND!
Great place! I’ve been getting my nails and pedicures done at this place for over 20 years. The staff is kind, professional and extremely talented! I highly recommend Tony’s!
Got a gel manicure and it is not nice! Really nice people though
Always super nice n they always do an amazing job on my nails
Tony's Spa Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
Places