Top Nails

+1 413-731-0748

19 Locust St, Springfield, MA 01108 United States of America

Open Today: -

Quick Facts About Top Nails

Top Nails, as evidenced by the comments above, has received mixed reviews in terms of customer experience and quality of service. To provide a comprehensive analysis of the strengths and weaknesses of Top Nails, we will examine different aspects such as customer satisfaction, service quality, professionalism, pricing, and location.

Starting with the strengths, several comments highlight positive experiences with specific nail technicians. One reviewer mentioned how the lady at Top Nails replicated their desired nail style from a picture, leading them to express their intention to return. This indicates that certain staff members possess the skills and expertise to match customer expectations accurately. Another comment praised a specific nail technician, Kim, for doing a great job on their feet, which further suggests that there are competent professionals working at Top Nails. These positive experiences demonstrate the potential for high-quality service at the salon.

Moreover, another reviewer stated that they have been going to Top Nails since 2015 and mentioned that their nails can last up to a month or more. This indicates that some customers have had long-lasting and satisfactory results, implying that Top Nails may be able to provide durable and well-executed nail treatments.

Additionally, one comment reveals a loyal customer base, with someone mentioning that they have been going to the same nail technician at Top Nails for over 12 years and would not consider going anywhere else. This implies that Top Nails has built a level of trust and rapport with certain clients over an extended period, which is a testament to the salon's ability to maintain customer satisfaction and loyalty.

However, the comments also highlight several weaknesses of Top Nails. One reviewer, who called around to make an appointment for a pedicure while not being from Springfield, had a negative experience. They had to wait for over an hour because the salon was closing soon, and the quality of their pedicure was poor. Their toes started chipping within two days, and the nails were not adequately buffed or smoothed before painting. This indicates issues with scheduling and inconsistent quality control, as well as a lack of attention to detail.

Another comment mentioned a sudden and unexplained increase in prices for nail services, alongside poor work quality. This suggests a lack of transparency and professionalism in terms of pricing and a decline in the overall quality of the work being performed at Top Nails.

Furthermore, a reviewer mentioned that a nail technician was rude and did not ask for the customer's preferences before starting the service. This lack of attentiveness and communication creates a negative customer experience. Another reviewer reported feeling disrespected when the nail technician became defensive and raised her voice when asked about the breakdown of charges. This indicates a lack of professionalism and customer service skills.

Lastly, one reviewer walked out of the salon due to a negative experience with an overcharging technician who used inappropriate language, exemplifying the salon's failure in providing a welcoming and respectful environment.

In conclusion, the strengths of Top Nails include positive feedback regarding specific nail technicians, long-lasting results, and a loyal customer base. However, weaknesses include inconsistent service quality, poor attention to detail, unexpected price increases, and unprofessional behavior from certain staff members. Attention to these weaknesses will be crucial for improving overall customer satisfaction and maintaining a positive reputation for Top Nails.

Best TL Reviews

The lady was awesome i showed her the picture and did my nails just like the picture. Definitely going back.

Kim did a great job on my feet I’ll be going back again

This has been my place since 2015 I’d go here anytime last me up to a month or more

I've gone there for over 12 years with the same nail tech . Would never go anywhere else

Not from Springfield, i called around to make an appointment for pedicure and was told to come “now” went there and waited for over an hour because everything was closed by then or closing soon. Quality of my pedicure was POOR by far the worst I’ve ever gotten. Within two days my toes were chipping my nails were noticeably not buffed or smoothed out before painting. It was just terrible i do not recommend

Horrible job every two minutes they raise the price for cutting a nail air bubbles in the work just horrible job and very very slick and raised their prices suddenly for no reason I was very disappointed and their job was very unprofessional and sloppy

Man was rude and didn’t care to ask what I came for and just started buffing my nails when I asked for him not too. He assumed I wanted a full set when I said only pedicure and manicure. Then he said it’s better if I find someone else.

If I can rate zero stars I will. The worst experience I've ever had at a nail salon! Not only was I unhappy with my nails but I was also disrespected. I came into the salon simply because I wasn't able to make it to my salon that I usually visit. So this was a last minute thing . I cut down my nails myself at home and came in this woman overcharge me . When I asked the nail tech to break down the charges for me she became very defensive and raised her voice at me when I was just simply asking for what I was being charge for . I was so embarrassed and felt so disrespected that I walked out without paying. Never again !!!!!!! Let's not forget the F bombs she dropped on me . Horrible service !!!