Top Nails

+1 910-671-4423

2767 W 5th St, Lumberton, NC 28358 United States of America

Open Today: -

Quick Facts About Top Nails

Strengths:

1. Positive customer reviews: There are a few comments that mention the staff being nice, polite, and providing good service. This indicates that there are instances where customers have had a positive experience at Top Nails place.

2. Competitive prices: One comment mentions that the prices for services, particularly for lashes, are unbeatable. This suggests that the salon may offer affordable rates compared to competitors, which can be attractive to customers looking for cost-effective options.

3. Skilled technician: A customer compliments a specific staff member, Ty, for their expertise in lashes and nails. This implies that there may be skilled technicians at the salon who can provide high-quality services in certain areas.

4. Availability: One comment mentions that they called the salon while leaving work and were informed that they were not busy. This suggests that the salon may have flexible appointments and can accommodate customers even on short notice.

Weaknesses:

1. Poor customer service: Multiple comments mention rude behavior and a horrible attitude from staff members. This indicates a significant weakness in the customer service aspect of Top Nails place, which can greatly impact the overall experience for customers.

2. Lack of professionalism: Customers complain about the salon's environment, describing it as uninviting, tacky, and run-down. This suggests that the physical appearance and ambiance of the salon may be lacking, which can deter potential customers seeking a clean and aesthetically pleasing environment.

3. Inconsistency in service quality: One comment mentions that the technician did not provide proper pedicure care, resulting in a subpar experience. This inconsistency in service quality can be a weakness as customers expect their treatments to be done professionally and to meet their expectations.

4. Lack of available colors: A customer claims that the salon does not have the colors they initially offer to choose from. This indicates a weakness in maintaining a well-stocked inventory, potentially limiting customers' options and leading to dissatisfaction.

5. Discrimination and mistreatment: Two comments detail instances of discrimination and mistreatment by staff members. One comment mentions being humiliated due to their body size, while another describes an unsanitary nail treatment resulting in pain and infection. Discrimination and mistreatment are serious weaknesses that can damage the reputation and credibility of the salon.

Best TL Reviews

Worst place ever! Service was horrible and they are very rude!! Got my nails, feet and eyelashes done and in one day it looks like this!! No lashes, gel polish peeling and nails look at hot mess!!

I come in all the time ! Many services . I have my daughter and nieces that come as well . We are all clients and were asked to get up out the chair. With no one waiting . Also there were people sitting getting no services!!!! I feel they were upset about the horrible things against their culture in our media and took it out on me. Be careful . I spend $300 on just my services! Not even adding my kids ! Im hurt and appalled. No to mention she cut my finger all up and never apologized or put any sanitizer on it !!!!

They are so rude. Worst attitude I’ve ever experienced at a nail salon. They don’t actually have the colors they let you choose from, and will take your chair and boot you out the door as soon as their fee has been paid. After the last time I vowed to never go back. I’ll drive the extra miles for a clean respectful environment.

Love the place. Bryan and his wife Van are very nice and polite. It's a pleasure to go there. And Ti is amazing the whole staff is. Go check them out. I will call leaving work and Van answers I say are you all busy she says no. Check them out but no mask no service......

I went in to get a pedicure yesterday for my birthday, I only stopped here because it was starting to get rough on my way home and I wanted to go ahead and get it done before the weather got worse. 1st of all the place is very "uninviting", tacky, run down, etc. That should've been my cue to leave, but I decided to give them a try. The woman BARELY did anything to my feet besides paint my toenails (& even they don't look professional), no attention to my heels or feet whatsoever. For the price, my feet should've felt "as soft as a baby's bottom". I could've done what she did sitting at home completely free! 1st and last time customer, definitely will NOT be back!!!

Ty is amazing lashes last at least a mth if you take care of them prices are definitely unbeatable. They keep my eye brows and lashes on fleek and are great with nails as well just be specific with what you want and you’ll definitely get just that ✅

Went there the day before thanksgiving a lady was there that I have never seen before. Long story short after she started I was like this isn’t right so I’m telling her I have never seen this method before and it’s very uncomfortable to my nails. Then a man is standing over us which leads me to believe that she definitely does not know what she is doing. But anyways I paid and left my nail has been hurting since I took off the gel from my real nails mind you and there is pus coming from underneath my nail. Throbbing pain and now pus. Who are these people fr. I’m beyond upset. I don’t recommend this place to anyone. Of course they are not going to admit or even own up to this mess but they will never ever get my money again.

NO FAT PEOPLE PLEASE....I went in looking to get a simple pedicure even brought my own polish but what I got was humiliated. The gentleman told me to wait in the waiting area. 5 mins later he asked did I just want a pedicure or nails also? He then told me that I wasn't going to be able to fit in the spa chair! Plus sized ladies heads don't waste your time I wear a 26/28 . So that should help you decide. And to think women go places like that to feel pretty. Thanks