UNI Beauty Supply

+1 352-861-8387

2400 SW College Rd #106, Ocala, FL 34471 United States of America

Open Today: -

Quick Facts About UNI Beauty Supply

Based on the comments provided, there are several strengths and weaknesses that can be identified for UNI Beauty Supply.

Strengths: 1. Variety of Wigs and Hair Products: The store offers a large selection of wigs and hair products, which is appreciated by customers who are looking for different options. 2. Competitive Pricing: UNI Beauty Supply is praised for offering affordable prices, such as offering a wig on clearance for $12.99. 3. Helpful Staff: Some customers mention that the staff at UNI Beauty Supply are helpful and pleasant, providing assistance to customers and answering their questions.

Weaknesses: 1. No Returns Policy: Several customers express frustration over the store's no returns, exchanges, or refunds policy. This lack of flexibility can be seen as a disadvantage, especially in cases where customers receive the wrong product or are dissatisfied with their purchase. 2. Inconsistent Customer Service: One customer complains about the inconsistency in customer service, stating that they were denied the opportunity to try on wigs due to COVID-19 restrictions, while their friends were allowed to do so. Another customer mentions a cashier who assumed they did not understand Chinese, leading to a potentially offensive encounter. 3. Lack of Communication: Customers note that the return policy regarding chemical products (including hair products) is not clearly stated on the receipt or explained at the time of purchase. This lack of communication can lead to misunderstandings and frustration when customers attempt to return or exchange items. 4. Limited Try-On Options: Due to COVID-19 restrictions, customers are unable to try on wigs before purchasing, which is a drawback for those who rely on trying them on to ensure the right fit and style.

In summary, UNI Beauty Supply has strengths such as a variety of wigs and hair products, competitive pricing, and helpful staff. However, the store also faces weaknesses such as a strict no returns policy, inconsistent customer service, lack of communication regarding return policies, and limited try-on options. These aspects can impact customers' satisfaction and overall experience with the store.

Best TL Reviews

Do yourself a favor & just go to Sally’s or some place else. Bought a wax which was overpriced but I figured let me help a small business out. Well I tried to return it because it was the wrong one, they said I couldn’t return it because it’s a “chemical” the return policy for chemical products is I can only return it in three days. The receipt doesn’t state that for the return policy it just says that wigs can’t be returned… also when purchasing they didn’t tell me that then on top of that I asked how was I suppose to know that they said I had to read it & pointed to the sign, I submitted a picture of this sign & how small that is. Also according to the worker they consider gel, hair products(which is 90% of the store) to be chemical products so these you can only return in 3days.

I have always enjoyed coming into this store for anytime I felt like buying a wig. You used to be able to try the wigs on but you no longer can do to Covid. I’m glad I chose well. This is probably my favorite wig and it was on clearance too for $12.99! You can’t beat that! Thank you UNI for your variety of wigs and hair products!

This store is wonderful. They have a juge selection of wigs and people to help you. Because if Covid, you can't try the wigs on. I was looking at one and the lady who works there told me no!!! Both my friends thought it was cute. We asked why the clerk said no, she said the short hair would make me look too old!!! I have been trying to tell my friends that for years!!!! Highly recommend this store if you are searching for a wig. Great prices too.

Lots n lots of hair. Beautiful accessories also.

No returns, exchanges, or refunds!!! ???? Ocourse I didn’t know this when I Tried to return a wig I bought literally 10 minutes earlier. I Never left the parking lot. I was waiting for Chinese food next door. Opened wig box and lady gave me the wrong color. Not what I asked for. I kindly explained I asked for a different color And She is yelling at me and barely willing to look at me trying to convince me I asked for the wrong thing. I politely said “ma’am I don’t want to argue, I asked for the wig in a way I thought you understood. But clearly there a misunderstanding and I just need the correct wig a refund or store credit.” It was a $129.99. And they just said no refunds. Didn’t look me in the eye, didn’t offer store credit... NOTHING. They didn’t mention that when I was spending the money, only when I wanted the correct product. I don’t even understand the level of disrespect and disregard you have for peoples hard earned money DURING A PANDEMIC that you just don’t care to rob them of $130 without even TRYING to allow them to walk away satisfied or with the product they asked for! I did not ask for the color I got, and they had it well within their power to just switch it out and give me what I paid for and asked for. Why even argue about that why not just give me the wig in the color I needed?! It’s not like I could have worn it or damaged it in 10 minutes. These people are so money hungry, hateful and cheap they were willing to lose a repeat customer for chump change in comparison to what they could have made from a happy customer. Bad business people doing bad business. Furthermore, the product is a joke. I’m so disappointed overall that they would even sell this wig for so much. I knew I should have tried it on but that wasn’t an option in a Covid world. Decent humans who value customers and have compassion for hard earned money during a pandemic would have just shown some humanity in trying to correct their mistake.

Went to this hair store from out of town, the service was not bad but not great, the cashier began to speak in Chinese and looked at me as if I should understand, Little did she know I also speak Chinese took it up as a foreign language in college. As being a black woman who doesn't need extra hair I was very offended! I continued to make my purchase and parted ways by telling her good bye in her language. She smiled as if she was shocked! I will be looking for a better hair provider with well experienced associates that is willing to go the extra mile to assist customers without discretion of their decent.

Just left the store and bought a half wig I didn't really liked it once I got it home. I wanted to trade it for something else that was a equal price. The wig was never taking out the package original tags still on it and they say I can't even trade it for something else I would be more satisfied with smhd!!!! I thought you supposed to satisfy your customers? I guess not???? I don't see nothing wrong with trading something out if it has never been worn and still have the tags but that's my opinion.

People there are soo helpful an pleasant