Quick Facts About X-Nails
X-Nails Place is a nail salon that has received mixed reviews from customers. While some customers have had positive experiences and praised the quality of their nails and the friendliness of the staff, others have had negative experiences regarding rude staff, long wait times, and even infections. It is important to consider these various factors when assessing the strengths and weaknesses of X-Nails Place.
One of the strengths of X-Nails Place is the quality of their nail services. Multiple customers have expressed their satisfaction with the outcome of their nails, praising them for being perfect and well-done. One customer mentioned that they were the happiest they had been with their nails in years. This indicates that the nail technicians at X-Nails Place are skilled and capable of delivering satisfactory results.
Another strength can be seen in the positive customer service experiences. Some customers have mentioned that their nail technician was super nice and friendly. This suggests that the salon values creating a positive and welcoming environment for their customers. A friendly and helpful staff can significantly contribute to the overall satisfaction of customers and encourage them to return.
The affordability of the salon is also considered a strength by some customers. One customer stated that the prices were not too pricey, indicating that X-Nails Place offers competitive pricing compared to other nail salons. This can attract customers who are looking for quality service at a reasonable price.
Additionally, the longevity of the nails is mentioned as a strength by one customer. They mentioned that their gel polish lasted almost six weeks without any lifting. This indicates that the nail products used at X-Nails Place are of good quality, ensuring that the results and durability of the nails are maintained for an extended period.
Despite these strengths, there are also several weaknesses that have been highlighted by customers. One significant weakness is the issue of staff rudeness. Multiple customers have mentioned that some of the staff members were mean and rude to them or their friends. This indicates poor customer service and can leave a negative impression on customers, discouraging them from returning to the salon.
Another weakness is the issue of long wait times and the salon's lack of organization. One customer reported waiting for over an hour, only to be passed over in favor of customers who arrived after them. This suggests a lack of proper prioritization and could lead to frustration and dissatisfaction among customers. Additionally, the salon's policy of not accepting appointments may contribute to longer wait times and chaos, as customers have to rely solely on walk-ins and cannot schedule specific time slots.
Hygiene and cleanliness are also weaknesses that have been brought up by customers. One customer mentioned that they got an infection in their toe following a spa pedicure at X-Nails Place. The lack of proper hygiene protocols and the subsequent infection raises concerns about the salon's cleanliness practices and overall safety.
In conclusion, X-Nails Place has both strengths and weaknesses. The salon's strengths lie in the quality of their nail services, positive customer service experiences, affordability, and long-lasting results. However, weaknesses in terms of staff rudeness, long wait times, lack of organization, and potential hygiene issues have also been reported. It is crucial for the salon to address these weaknesses in order to improve the overall customer experience and reputation of X-Nails Place.
Best TL Reviews
First time getting my nails done and me and my friends came here, I love my nails and my nail tech was super nice I wish I knew her name. We came in a little later in the day and although my nail tech was super nice, my friends techs were actually super mean to them so that kind of sucks so just beware. My friends nails were super nice also! Def recommend.
Yesterday was my first time going to X-nails and it was on a whim but honestly I'm glad traffic stopped from making my other nail appointment because this is the happiest I have been with my nails in 3 years . They are perfect and I'm obsessed with them, even though they had to stay later to finish up my full set of acrylics they still gave me and my nails the attention they deserve and I have found my new favorite nail salon and they got a forever customer out of me.
** Update ** Not very friendly anymore, staff was very rude and I have not tried going back since April when some friends and myself only got our pedicures completed in a rush and then told we would have to come back the next day for our acrylic sets because they were too busy to finish our appointment but kept taking customers the entier time we waited to even get our pedicures started. I won't be returning.
I came here for years! I came in today to get my nails done with my sister. We waited over an hour and they took 2 people who came in after we did. So we left. Waited a long time just to leave because they didn't look at the sign in sheet and took people who didn't wait as long as we did. I came here for years! I will not be back. We can see who is taken and who waits. We waited longer and they don't take appointments only walk ins. So why were we not called in order?
VERY bad. They messed up, and cut my finger. I asked sir a smiley face, and I got it but it was VERY bad.. do not recommend.
Very professional, clean, and not too pricey! I brought my 8 year old daughter in for the first time, and she got nervous when the guy brought the buffer out, but she got over it quick. I used to be a regular here, but since the shut down, I haven't been out much, but I'm glad to see they're still in business and still staying awesome!!
About a month ago I got a spa pedi and got an infection in my toe. Tried treat it with antibiotics it did not work. I end it up having to get my toe amputated. When I call and try talk to someone they act like no one understands me
I’ve never had my nails done professionally because I have contacts so I usually just avoid it all together. However I made an exception and went here with a friend before our vacation. We came on a Friday afternoon and the wait was about 45 minutes. The guy that did my nails was very fast and efficient. He added length and did the sns powder. I was paranoid about getting a design since I had never been here before but he did an amazing job and I ended up wishing I’d gotten a design on every finger. Total was $63 which was a bit cheaper than what i was expecting based off of my friends who go elsewhere. I would definitely return here.
It’s not the most fancy salon but it doesn’t matter because I’ve always had a great experience at a very reasonable price. I usually come in with a design in mind and they always do a great job, but the real impression they make on me is how long the nails last. I get gel and anywhere else gel might last me 2 weeks tops before the edges are lifting. Here I never have any lift at all. My last polish was on for almost 6 weeks and almost grown out and never tried to come up, despite me trimming and filing at home. 10/10
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X-Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
|---|---|
| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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