Fantasy Nails

+1 301-439-2206

1177 University Blvd E, Takoma Park, MD 20912 United States of America

Open Today: -

Quick Facts About Fantasy Nails

Fantasy Nails, based on the comments provided, has both strengths and weaknesses. In analyzing these comments, we will examine the overall customer service experience, the quality of the work performed, and any inconsistencies in pricing.

Starting with the strengths, it is evident that Mr. Tom, the nail technician, is highly regarded by customers. The first comment praises his wonderful character and the excellent services he provides. This indicates that he takes his time and listens to clients, ensuring a positive experience. Additionally, Peter is commended for his phenomenal work on a pedicure, demonstrating that there are other talented technicians at Fantasy Nails besides Mr. Tom. Angela is also mentioned positively, with a long-standing customer expressing their trust in her exceptional service over the course of two decades.

Another strength mentioned in one of the comments is the efficiency and quality of eyebrow services. Customers are pleased with the quick and accurate results, indicating that the salon excels in this particular area.

However, there are also several weaknesses evident from the comments. Inconsistent and incorrect pricing is a recurring issue. One customer specifically mentions being charged $40 for a pedicure when the sign indicated it should have been $30. This discrepancy raises concerns about transparency and customer trust. Another comment refers to a soak-off service that took excessively long, involving multiple technicians. This suggests a lack of organization and communication within the salon, leading to a frustrating and inefficient experience for the customer.

Furthermore, there are complaints regarding the behavior and attitude of a nail technician named Lin. One customer states that Lin took on a new client who arrived after them, resulting in a prolonged wait. Additionally, Lin is accused of having a bad attitude and not treating people well. This behavior is specifically attributed to the absence of another employee named Kathy, suggesting that Lin may have taken on a pseudo-managerial role without the necessary professionalism.

There is also a comment regarding a nail technician's poor work and unprofessional behavior. The customer mentions having to repeatedly ask for corrections and ultimately involving the manager to resolve the issues. This negative experience contradicts the notion of a relaxing atmosphere and highlights the need for better quality control and customer satisfaction.

In summarizing the strengths and weaknesses, Fantasy Nails seems to have talented and dedicated technicians, such as Mr. Tom, Peter, and Angela, who can provide exceptional services. They are praised for their skills and personalized care. However, there are several areas in need of improvement. The inconsistent pricing and lack of transparency raise concerns about the salon's professionalism. Additionally, the issues concerning Lin's behavior and the unprofessionalism of the other nail technician indicate a lack of consistency and quality control. Furthermore, the excessively long soak-off service suggests a need for better organization and communication among staff members.

To address these weaknesses, Fantasy Nails should strive for better pricing transparency, ensuring that customers are charged accurately and consistently. They should also address the issues with Lin's behavior and cultivate a professional environment where all employees are held to a high standard. Additionally, improving organization and efficiency during services would enhance the overall customer experience, reducing wait times and increasing customer satisfaction. Overall, by addressing these weaknesses, Fantasy Nails could strengthen their reputation as a reliable and professional nail salon.

Best TL Reviews

First time at this location, but not my first time with tech Mr. Tom. I just say enough about his wonderful character, and the services he provides. From my feet to my nails. He's an awesome nail designer. He takes his time & listen.

Fantasy Nails employee, Peter, did a phenomenal work on my toes, that were in need of a pedicure.

It costed $40 dollars for a pedicure, even though the sign clearly said $30. I'll give them the benefit of the doubt, by assuming that it's because, they utilized gel polish... ????

I have been sitting here for about an hour and the nail tech Lin took another client who came after I walked in without an appointment for her eye brow and had me waiting for a longer time. She seems to be taking extremely a long amount of time when she doesn’t like certain client this is not the first time she does this!! I’ve live in this area for many years and this place was my preference nail salon but ever since Kathy haven’t been working here Lin has been sort of acting like the manager in this place.. She does not treat people very well and always has a bad attitude. I am going to complain to the business bureau about the service they give in our community.

This is the best place to do your Nails my family have always come here and do their nails with the Fabulous Xiomara she is the best and kindest person, she is my favorite. Este es el mejor lugar para hacerse las uñas toda mi familia viene aquí y se hacen las uñas con la fabulosa XIOMARA es la mejor y la más buena persona en este local me encanta su trabajo y su delicadeza para trabajar.

DO NOT GO HERE. Very unprofessional I went for a soak off, not exaggerating they took 1 and 45 with 4 different people jumping on me to do it. I couldn’t even finish it because it was way too bad.

Nail tech did not do good job. Multiple times throughout the service I asked him to make corrections and he was annoyed with me and murmuring aloud. I ultimately had to ask the manager to step in and correct the issues. Instead of a nice relaxing experience, it was stressful. First time and last time.

I have been going there for 20 years and wat he'd the place grow and evolve. Angela is my girl, she has taken care of me for years and I hardly let anyone touch my feet or nails! Exceptional Service

I love getting my eyebrows done here. They are quick and my brows always come out perfect.