Maria Nails & Spa

+1 609-531-2691

2002 Mt Holly Rd, Burlington, NJ 08016 United States of America

Open Today: -

Quick Facts About Maria Nails & Spa

Maria Nails & Spa seems to have a mix of positive and negative feedback from customers. In order to analyze the strengths and weaknesses of the salon, let's break down the comments and consider each aspect.

Strengths: 1. Professionalism: Multiple comments highlight the professionalism of the staff at Maria Nails & Spa. Customers appreciate the friendly and professional demeanor of the employees, which is an important aspect for any service-based business.

2. Skill and Quality: Numerous comments mention the great job done by the salon in terms of nail services. Customers express satisfaction with the end result, indicating that the salon has skilled technicians who are capable of delivering the desired nail designs and shapes.

3. Salon Decor: Customers appreciate the beautiful, warming, and inviting decor of the salon. A visually appealing environment can enhance the overall experience for customers and make them feel comfortable during their visit.

4. Affordable Prices: The comment praising the salon for its affordability highlights a potential strength. Offering affordable prices can attract more customers, especially those who are on a budget or looking for a cost-effective option.

5. Customer Appreciation: The mention of the salon giving clients a little Christmas hand lotion gift indicates that Maria Nails & Spa values its customers and goes the extra mile to make them feel appreciated. This can contribute to a positive overall experience and customer satisfaction.

Weaknesses: 1. Lack of Price Transparency: One comment highlights an issue with the lack of price transparency at the salon. The customer felt scammed as the price was not discussed beforehand, resulting in an unexpectedly high bill. This lack of upfront pricing can deter customers and lead to negative experiences.

2. Decreasing Service Quality: A long-term customer mentions a decline in service quality over time. This raises concerns about consistency and the salon's ability to maintain high standards. If other customers have similar experiences, it can significantly impact the salon's reputation.

3. Wait Times: The comment from a customer who experienced long wait times and was not acknowledged by the owner suggests a weakness in the salon's organization and customer service. Long wait times can frustrate customers and lead to negative perceptions of the salon.

4. Limited Color Options: A customer complained about the lack of dip powder color options, which forced them to use clear dip and gel. This could be seen as a weakness in terms of meeting customer preferences and expectations.

5. Pricing Issues: Another customer expressed dissatisfaction with the salon's additional charge for glitter nails, which they considered a standard practice without extra cost. This pricing discrepancy, combined with perceived rudeness from staff, can negatively impact customer satisfaction.

6. Sanitization Concerns: The mention of improper equipment sanitization raises a serious concern about the salon's hygiene practices. This can be a major weakness as customer health and safety are crucial in any salon.

In conclusion, Maria Nails & Spa has several strengths, including professionalism, skill and quality, appealing decor, affordability, and customer appreciation. However, weaknesses such as a lack of price transparency, decreasing service quality, long wait times, limited color options, pricing issues, and sanitization concerns should be addressed to improve overall customer satisfaction and maintain a positive reputation.

Best TL Reviews

Love this salon. My mom and I enjoyed our nail appointments. They are professional and do a great job

Absolutely ???? the best nail salon in Burlington County! The staff is friendly and very professional. The salon decor is beautiful, warming and inviting. The prices for services are affordable and appropriate. I personally would never go anywhere else.

Love my Christmas nails! Every time I come to this salon they do a really nice job and give me the nails I was looking for. The women there are really friendly and professional! I also love that they were giving clients a little Christmas hand lotion gift . I would definitely recommend if you live in the area.

I was reccomended to go there because I just moved to town by a co worker. When I got there the staff was very friendly. All polish were mi xed together and was told that she make a ny polish color a dip. Without discussing it with me she used white dip then gel. She also put a design on each ring finger. My nails came out

nice but but when i to pay she said 85.00

She never discussed the price at all. I feel that I was scammed by her not telling me the price before hand. The price for dip nails is not posted so they can charge anythig they want. Now, 2 days later two nails already have chiped.

My nails looked good but i need to take care of them myself!

If you are on a budget

Stay away. That was.a weeks worth of food for my family.

I went to Maria's every 2 weeks for approximately 6 years. The service from Lily and Kathy was always impeccable. During the last 6 months, service started to drop off. The walk ins were taken care of before those of us with appointments. The last 5 visits that I had, I waited no less than 20 min for service. I've been left for an hour with my nails wrapped which burned my skin and ruined my nails. Never during any of these visits did the owner, Maria say a word. Never did she acknowledge my wait, until the last 2 visits. Once to say that if I mad my appointment with Kathy, I wouldn't have been taken late and the other to tell me that it was my fault that I waited while sitting with my feet in cold water in the pedicure chair. She argued with me and placed the blame on me for not scheduling properly when she is the person who made my appointment. Completely unprofessional. Sadly, I won't be going back and I know a handful of people who have either stopped going for this reason and others who are actively looking for other salons. The customers who built her reputation are the ones that lose in the end.

Scam. Called before going and specifically asked if they do dip powder nails to which they replied yes. I made sure to ask the price before going in. When I got there they had almost no dip powder colors. The option was to use clear dip and put gel on top. While unhappy about this, I decided to give it a try, maybe I'm learning something new (the next 3 wks will tell). I always get a color on all my nails except 1 finger on each hand. That finger is always glitter. When I went to pay they charged me extra for the glitter nails. I was astounded. I was told this was a design. I have been getting my nails done this way for at least 10 yrs and never has anyone said this is a "design" and they charge extra for glitter. It requires zero extra effort or product. When I argued this point, whoever the lady was taking the money, was rude. I tried telling her that no salon charges extra for this and she told me to go back to those salons. Rude, expensive & scammers. I will never patronize this place again. And let me lastly point out that they do not sanitize their equipment. The lady who did my nails, wiped the equipment with some nail polish cleaner and put it back with her tools. So then I guess, it's dirty, rude, expensive & a scam.

They are my favorite place for a pedicure. Their "spa" selection is great, there is a flavor for everyone.

My favorite part is that they aren't rushing. They don't do their massage by running their hand over the side of your leg 4 times. They work from your knee to your toes. It's lovely.

I also love that they're polite on the phone, will allow you to make appointments, happy to see you and inviting.

They appreciate cash.

The new technician, Jessica NAILED it! For the first time I have been completely satisfied with the service AND quality. I love the shape, the thickness and the color. I think I found my girl.