Quick Facts About Metrowest Nails & Spa
Strengths:
1. Excellent customer service: The salon is praised for its exceptional customer service. Customers appreciate that the staff takes their time, shows care, and treats them as individuals rather than just another customer. This personalized approach creates a positive and comfortable experience.
2. Skilled technicians: Many customers mention the skill and expertise of the technicians at Metrowest Nails & Spa. They appreciate the attention to detail and the high-quality work done on their nails. This indicates that the salon has a team of trained professionals who are proficient in their craft.
3. Beautiful nail designs: Customers compliment the salon on its ability to create beautiful and unique nail designs. They mention specific technicians who have gone above and beyond to create stunning designs, showcasing the creativity and talent of the staff.
4. Clean and spacious salon: The salon is described as clean and spacious, providing a pleasant and comfortable environment for customers. The availability of ample seating for pedicures and nails is also mentioned, indicating that the salon is well-equipped to accommodate multiple customers simultaneously.
5. Good value for money: Customers mention that the prices at Metrowest Nails & Spa are comparable to other salons, indicating that the salon provides good value for money. This suggests that customers feel they are getting a fair price for the quality of service received.
Weaknesses:
1. Inconsistent nail longevity: One customer expressed dissatisfaction with the durability of their nails, mentioning that multiple nails popped off within a week or two of getting them done. This indicates a potential weakness in the quality or longevity of the salon's nail services.
2. Communication issues with certain staff members: Some customers mention communication problems with specific staff members, particularly two Asian ladies. These customers felt that the staff members did not understand their requests or were rude to them. This suggests a potential weakness in the salon's staff training or language skills.
3. Inconsistent service from specific staff members: Several customers mention a specific staff member who consistently provided subpar service, resulting in unsatisfactory nail results. This implies a weakness in the consistency of service quality within the salon and the need for improvement in training or performance management.
4. Difficulty in achieving desired nail design: One customer mentions a struggle in achieving a simple French manicure, with the technician having to repaint the tips multiple times. This indicates a potential weakness in the salon's ability to execute certain nail designs to customers' satisfaction.
5. Longer appointment duration: One customer mentions that their nail appointment took two hours, which may be considered a longer duration for some individuals. While this may not be a major weakness, it could be a point of improvement for the salon to ensure efficient service delivery.
Overall, Metrowest Nails & Spa has strengths in providing excellent customer service, skilled technicians, beautiful nail designs, a clean and spacious salon, and offering good value for money. However, there are weaknesses in terms of inconsistencies in nail longevity, communication issues with certain staff members, inconsistent service from specific staff members, difficulty in achieving desired nail designs, and longer appointment durations. Addressing these weaknesses through training, improved communication, and focusing on quality control can further enhance the salon's reputation and customer satisfaction.
Best TL Reviews
This is the first time I can honestly say that I love my nails and had an amazing experience from start to finish at a nail salon. Making the appointment was easy. The nail tech assigned to me was amazing in every way! She took her time. She Really showed that she cared and didn’t treat me like a ticket number of “next”. I highly recommend Metrowest & Spa, but even more so, NANCY! She truly is amazing. I definitely will be back. Ask for her, trust me!
I've been here 3 times already and this time I had Bebe. My nails came out better than I was expecting! I wanted a little design on my ring finger and Bebe took her time creating this beautiful stone design. I would definitely recommend coming here. I couldn't be happier with how my nails came out.
I literally just got my nails done about a week-2 weeks ago and somehow 5 nails popped off in the same exact spot which is where you would put the tip on. Unbelievable. Nobody is spending $100+ on nails that won't last more than a week. The woman (Whom i believe is names Luc/Lucy) seemed to be new. This is not a time to practice on people spending real money.
Nice layout. Staff is friendly. Prices are comparable to other salons. It’s always warm in there so no need for a jacket.
First visit,very spacious salon,lots of seating for pedicures and nails. Very nice and clean,my technician was very skilled and did a very good job with my mani/pedi, Will visit again.
Two of the Asian lady’s did not understand what I wanted. The First Lady said she didn’t know how to do my nails and I asked for something simple. I wanted her to put a tip on one of my broken nails and just do a polish change and short no designs nothing crazy. She couldn’t do this how can you work on a salon if you have no experience on nails?? The other lady tried to do my nails and also didn’t understand what I wanted and was rude with me. I kept telling her I didn’t want acrylic and she kept ignoring me. Second time I come here and she’s always rude. She then didn’t want to finish her job and didn’t even start painting my nails and made another lady do my nails and gave me attitude. I was really frustrated. I liked this lady she spoke Spanish and so do I so at least I was able to speak to her. She was very nice but didn’t have the exact color I wanted. She did get a similar color and did a good job. The process did take 2 hrs. I won’t recommend coming back these people were so rude except for her.
Been here quite a few times but today was my last time. Asked for a simple French manicure and the lady had to repaint the tips several times to make them look ok. The tips are different sizes and I left with white paint all over my fingers. Ive randomly been next in line when it's this particular lady's turn/time for the next client. Never leave happy when she does my nails. Won't be back????
I have been coming to Metro West Nails and Spa for over a year now. I have never left disappointed. My nails are always well taken care of and the atmosphere is so relaxing. They usually will have music playing and will ask if you want something to drink. They know how to take care of their customers and are very creative. I love when I get a technician who can come up with a great design idea for me. I've had nails that have been blinged out to some that are very simple and they always look great! Highly recommend
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Metrowest Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
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| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 11:00 AM - 06:00 PM |
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