Nail J Spa

+1 931-270-6025

904 N Ellington Pkwy, Lewisburg, TN 37091 United States of America

Open Today: Closed

Quick Facts About Nail J Spa

Nail J Spa has a mixed range of strengths and weaknesses, as indicated by the comments provided.

Starting with the strengths, it is evident that a number of customers found the staff at Nail J Spa to be friendly and welcoming. The comments highlight that the employees were fun to be around and created a positive atmosphere for the customers. This is an important aspect for a nail salon as it contributes to the overall experience and can make customers feel at ease. In addition to this, the salon was commended for its cleanliness, which is crucial for maintaining a hygienic environment. Cleanliness is a key consideration for customers when choosing a nail salon, so this is a positive attribute for Nail J Spa.

Another strength pointed out by customers is the efficiency of service. Several comments express satisfaction with the short waiting time or immediate availability at Nail J Spa. This is an important aspect as customers appreciate not having to wait for long periods, especially if they have busy schedules. Customers also mentioned that the nail technicians were quick and thorough in their work, suggesting that the salon is efficient and can provide services in a timely manner.

Affordability is also highlighted as a strength of Nail J Spa. Reviewers mentioned that the prices were reasonable and worth the service provided. Affordable prices are attractive to customers, as they want to receive quality services without breaking the bank. This affordability factor can be a strong selling point for Nail J Spa.

Moving on to the weaknesses, one of the main issues raised by a customer is the poor durability of the gel polish. The comment mentions that the polish started peeling within 24 hours of application. This indicates a lack of quality in the products or application technique used by the salon. Customers who pay for nail services expect them to last, so when they start peeling off so quickly, it is disappointing and discouraging. This weakness in durability can lead to customer dissatisfaction and loss of repeat business.

Another weakness mentioned is the customer service experience. One customer was unhappy with the response they received when they tried to get their nails fixed after the polish started peeling. They were told that they would be charged for the fix, which they found unreasonable. This poor customer service can create negative experiences and deter customers from returning. Additionally, the comment mentioning lumpy and uneven nails indicates a lack of attention to detail and precision, further reinforcing the weakness in customer service.

The comment about the limited range of dip colors and the inexperience of the nail technician also highlights weaknesses in the variety and quality of the salon's offerings. Customers expect to have a wide range of options available to them, and when the choices are limited and the quality of the service is lacking, it can lead to dissatisfaction.

In conclusion, Nail J Spa has strengths in terms of friendly staff, cleanliness, efficiency, and affordability. However, weaknesses in quality control, durability of products, customer service, and variety of offerings have also been pointed out. These weaknesses can have a negative impact on the overall customer experience and may need to be addressed in order for Nail J Spa to improve and attract repeat business.

Best TL Reviews

I got my nails painted with gel polish the day before Christmas. Within 24 hours they were already peeling and coming off. Since it was a weekend I couldn’t get it fixed because they were closed. I called them on Tuesday and I was told they would charge me to fix since they don’t know if I took it off myself. Seriously, who does that? Who actually pays money for nails and takes the time to peel it off? I definitely will not be going back here. Horrible customer service!

The ladies are very friendly and fun. They did a great job! I had a pedicure and a manicure. There were three of us, and they took us as within an hour, at the same time. If definitely return when I'm thru there again.

Great experience!! They took me in right away. The lady who gave me my pedicure did a great job. I almost fell asleep that's how good she was. The price is very affordable and well worth it.

Best place in Lewisburg. Very friendly staff. Very clean. You can make an appointment or walk-in. They stay busy and they do excellent work.

Was happy that this place was open after 3pm on a Saturday. Got a soak off and shellac manicure. Nail tech was quick and thorough. He did a great job on my nails. He shaped them and trimmed them exactly how I wanted. Prices are reasonable. I definitely recommend this place and will go there again.

I called to make an appointment for dip with removal but the owner (I assume) told me they weren't busy and to come on in. There were only about 25 dip colors to choose from and they weren't in samples - you had to guess by the jar powder what it would look like when finished. Jason was very nice but not very experienced doing dip. My nails aren't smooth and too thick in places. Not worth the $50 I was charged.

Birthday nails NOT so birthday pretty.....Lumpy uneven nails Will not return!!!

They seemed to rush through the entire process and did not do the greatest job. The polish work is sloppy and on my fingers, they don’t seem to go back to clean up any imperfections or mistakes. Most of the nails are different sizes and different shapes. The gel doesn’t go all the way to the cuticle so it looks like it’s already a week old after being freshly done. Disappointing especially for the price they charged for it.