Nail Palace One LLC

+1 410-413-6965

10995 Owings Mills Blvd #103, Owings Mills, MD 21117 United States of America

Open Today: -

Quick Facts About Nail Palace One LLC

Nail Palace One LLC, based on the comments provided, has both strengths and weaknesses in terms of their services and customer experience. In order to provide a comprehensive analysis, let's break it down into different categories.

1. Service Quality: - Strength: Customers mention that Gia and Sony provide excellent nail services and have great attention to detail. They are praised for their thoroughness, skill in acrylics and pedicures, and their ability to address concerns or issues. - Weakness: Some customers have had negative experiences with other technicians, describing them as impatient, irritated, or lacking professionalism. There have been complaints about gel polish peeling off after a day, indicating a lack of lasting quality.

2. Customer Service: - Strength: Gia's attentive and considerate nature is specifically mentioned, as she offered water to a customer who was coughing without being asked. The prompt customer service and attention to individual preferences are appreciated. - Weakness: The salon is criticized for poor customer service in certain instances. The staff's behavior, such as talking negatively about customers or being uncouth and sassy, has left some customers feeling tense and unwelcome. Other customers have mentioned being ignored or experiencing a lack of greeting upon arrival.

3. Efficiency and Speed: - Strength: According to some customers, Nail Palace One LLC is praised for being quick in their services with nails looking great even after a couple of weeks. This is seen as an advantage for those who prefer fast service without sacrificing quality. - Weakness: The comment about being ignored by the staff, especially after returning the next day, suggests a lack of efficiency or organization in managing appointments and customer flow. It also raises questions about equal treatment towards all customers.

4. Reputation: - Strength: Some customers express loyalty and satisfaction with Nail Palace One LLC, stating that they have been visiting the salon for multiple services with consistent positive experiences. - Weakness: Previous negative experiences with the salon under a different name may have contributed to a skeptical view among some customers. Negative reviews and conversations about unprofessionalism may deter potential customers from trying their services.

In summary, Nail Palace One LLC has strengths in terms of high-quality services provided by certain technicians, attentive and considerate customer service, and efficiency in quick nail services. However, there are weaknesses in inconsistent service quality, unprofessional behavior from some staff members, issues with appointment management, and a negative reputation from previous experiences. These weaknesses have the potential to negatively impact customer satisfaction and deter potential customers from choosing this salon.

Best TL Reviews

I went in last week just to get a fill because it was close and my normal nail tech was out of the country. Not only was the lady irritated because I didn’t want her to do a full set but she was impatient as well. The next day my gel polish was peeling off already. Never again.

Love this place! Gia does amazing pedicures with massages. Her acrylics are done really well too! Gorgeous nails every time.

Gia was amazing. Very kind thorough and detailed. I started coughing and she instantly got up and got me water without me asking. This is one of the best pedicures I’ve had in a long time. As an athlete, my feet are a bit rough. Not anymore my feet are baby smooth. I picked a color that came out differently. She addressed it with me and made a suggestion that worked perfectly. I will be back to see Gia!

I attempt to make an appointment today at this location. In the past this nail salon what's under a different name Nail Splash II. I stopped going because it was a lot of professionalism for the prices that they want to charge you was not worth the service. So I learned that they change names I read the reviews and I actually spoke to a couple of people and they were okay with their services the reviews and others recommended Hannah for pedicures and Sony for nails. As was trying to make my appointment I asked for these two individuals however when I asked for Hannah the gentleman to answer the phone got extremely quiet cost for like 2 seconds and then with a very nasty disposition space that Hannah is on vacation so what do you want to do? My response was not verbal I showed him what I wanted to do and I hung up. So apparently the name has changed only however but the unprofessionalism have not.

i love this salon. i’ve been coming here for my last 3-4 mail services & theyre very quick and my nails always look great after leaving. i come every 2 weeks for a gel manicure and they still look great when i come back

I felt very tense the entire time. The lady Sara was talking about people and probably me too. She nipped me with the buffer and didn’t apologize. She kept telling me to relax but I couldn’t because her energy was rubbing off on me. She very uncouth and sassy. Would not recommend this place respectfully.

Came in yesterday to do a pedicure and fill my nails, the lady I prefer to do my nails wasn’t in yet, so I told them that I would return later on. Well I came in today and was totally ignored by everyone, not a hello, hi or nothing…but here comes in two ladies of non color and everyone says hi, hello how can we help you. SMH… so I asked the lady why wasn’t I greeted and she proceeded to tell me that they thought I had an appointment.. no make this make sense for me… you mean to tell me customers with appts aren’t greeted upon arrival. And you damn well know I ain’t have no damn appt

Sony was the best nail

Tech! He slayed my nails for my bday! Great customer service I ever seen I finally have a new nail place that I absolutely love! Go check him out!