Quick Facts About N.Y. Beauty Supply
N.Y. Beauty Supply has received mostly positive comments, highlighting its cleanliness, range of products, knowledgeable staff, and friendly atmosphere. These strengths contribute to its reputation as a one-stop shop for health and beauty needs, with employees who are always eager to assist customers. The store also offers good quality clothing and shoes and plays appropriate music, which adds to the overall shopping experience. However, there are also a few negative comments that mention issues with customer service, opening hours, product selection, and the store's appearance. These criticisms should be addressed to ensure continued success.
One of the major strengths of N.Y. Beauty Supply is its cleanliness. Multiple comments mention that the store is always very clean, which creates a pleasant shopping environment. A clean and orderly store reflects positively on its management and creates a positive experience for customers. Maintaining cleanliness should continue to be a priority for the store as it contributes to its overall positive image.
Another strength highlighted in the comments is the range of products available. Customers appreciate having a decent selection to choose from, indicating that N.Y. Beauty Supply meets their diverse needs. This variety in products ensures that customers can find what they are looking for and supports the perception of N.Y. Beauty Supply as a one-stop shop for health and beauty needs. Continuously updating and expanding the product range based on customer demands could capitalize on this strength.
Customers also praise the staff for their knowledge, professionalism, and helpfulness. Maurice is specifically mentioned as being professional and fun to talk to. Having knowledgeable staff members ensures that customers receive accurate advice and assistance when selecting products. This expertise builds trust and loyalty among customers, as they value the staff's expertise and ability to guide them in finding the right products. To maintain this strength, the store should invest in regular training and development programs for its staff to keep them updated on the latest trends and products in the beauty industry.
The positive comments also mention additional offerings such as good quality clothes and shoes. These extras contribute to the overall shopping experience and may attract customers who are interested in fashion as well as beauty products. Leveraging this strength could include expanding the clothing and shoe section and promoting it as a unique selling point to attract a wider customer base.
The negative comments, however, point out weaknesses that need to be addressed. One common complaint is poor customer service, with an employee being described as incredibly rude and accusing customers of stealing. This behavior reflects negatively on the store and can result in customers feeling unwelcome or uncomfortable. It is crucial for N.Y. Beauty Supply to address these concerns by ensuring all employees are trained in providing excellent customer service and promoting a positive and welcoming atmosphere.
Another weakness mentioned is the store's opening hours. Several customers mention that the store does not open on time, causing inconvenience and frustration. Inconsistent opening hours can damage customer trust and discourage them from returning. N.Y. Beauty Supply should consider reevaluating and updating their store hours to avoid future issues and maintain customer satisfaction.
The negative comments also mention the store's appearance, describing it as dark, nasty, unclean, and exhibiting a low selection of products. These criticisms suggest a potential weakness in the store's overall ambiance and layout. Investing in store improvements such as better lighting, updated shelves or racks, and a more appealing layout could address these concerns and create a more inviting atmosphere. Additionally, expanding the product selection to cater to a wider range of customer preferences could help attract more shoppers and increase overall satisfaction.
In conclusion, N.Y. Beauty Supply has several strengths including its cleanliness, range of products, knowledgeable staff, and friendly atmosphere. These positive aspects contribute to its reputation as a one-stop shop for health and beauty needs. However, there are also weaknesses that need to be addressed such as poor customer service, inconsistent opening hours, limited product selection, and the store's appearance. By focusing on improving these areas of concern, N.Y. Beauty Supply can continue to provide a positive shopping experience and maintain a loyal customer base.
Best TL Reviews
I really love this beauty supply store, it’s always very clean, there is a decent amount of products and Maurice is very knowledgeable and professional and fun to talk to. He also sells good quality clothes and shoes, oh and I can’t forget the music he plays, he always has the right type of music playing while you shop. The only wish I have is that he would expand into Bradenton ????
N.Y Beauty Supply is like a one stop shop for health and beauty, and the staff are awesome and they are always eager to help, I love it!
Marvin was so helpful! I called to see if he had a certain type of hair for boho box braids and he assisted me over the phone. Then again, he was very helpful inside the store to match the hair to the picture I had as reference! He even told me how many packs I’d need! 10/10
This is my first ever review, i’ve never felt the need before but this place was so awful I had to leave one. I am so offended by the way that the man behind the counter treated me. He was so incredibly rude. The place itself stinks. It’s dark and nasty. Really bad. The tall man behind the counter was horribly rude. Accuses everyone of stealing. He followed me around the store questioning what I was doing as I was looking at $1 headbands and wouldn’t stop telling me he had cameras. I couldn’t even look at anything without him following me around. The rudest experience I’ve had in a while. I wouldn’t recommend this place to anyone, I’d give it 0 stars if I could. Not to mention the stuff inside is ugly as hell. This place should be shut down and replaced by someone who knows what they’re doing, all the negativity will come back to bite these people.
I went in to purchase a wig for my mother's 84th Birthday. The man that assisted me was very helpful. I am so satisfied with the purchase. The style and quality of the wig was A+. I know that I am a consumer, but your kindness was very much appreciated.
Edit: I really like(ed) this store. The selection is amazing. They just never open on time. Twice now ive come at 9am the hours that are posted online and on the door and they were not open. Currently been waiting for 30 mintues to go in, luckily my stylist is understanding.
Today was my 3rd and final time i went at 945 and the shop was not open with signs and google clearly stating they open at 9. I really want to support black local businesses but this is just a disregard for customers. ???? i will not be returning.
I wish I could leave a positive review but all other review must be friends of the owner or something. This store has a very low selection of products. Maybe their wig selection is better I did not look at it but the product selection is awful!! Horrible. The store seems unclean. It’s very dark. I got out as fast as I walked in. With such low options this city is prime picking for someone who wants to open a black beauty supply store.
Well I've been coming to NY Connection for years even when the store was twice as big! I can always find what I need and Maurice is nice and professional with each visit and for those that like to complain, you have to consider that he's Single Handedly running the shop
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N.Y. Beauty Supply Info
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Today
Opening Hours
| Monday | 10:00 AM - 06:30 PM |
|---|---|
| Tuesday | 10:00 AM - 06:30 PM |
| Wednesday | 10:00 AM - 06:30 PM |
| Thursday | 10:00 AM - 06:30 PM |
| Friday | 10:00 AM - 06:30 PM |
| Saturday | 10:00 AM - 06:30 PM |
| Sunday | 02:00 AM - 04:30 PM |
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