Quick Facts About Optima Lite Nails
Strengths:
1. Professional and experienced staff: Multiple comments mention the expertise of the staff at Optima Lite Nails. This indicates that the employees are knowledgeable and skilled in their work.
2. Cozy and clean atmosphere: The comment about the place being cozy and clean suggests that Optima Lite Nails provides a comfortable and hygienic environment for customers.
3. Excellent service: Many comments express satisfaction with the service at Optima Lite Nails. This indicates that the staff is attentive and provides a positive customer experience.
4. Amazing designs: Customers mention the great designs provided by the nail technicians at Optima Lite Nails. This suggests that the salon offers a wide range of creative options for customers to choose from.
5. Relaxing atmosphere: The mention of playing all kinds of music and the overall relaxing atmosphere at Optima Lite Nails indicates that the salon creates a soothing environment for customers to enjoy their nail treatments.
6. Attention to detail: The comment about Rudy's attention to detail being impeccable suggests that the nail technicians at Optima Lite Nails pay close attention to ensuring each customer's nails are done perfectly.
Weaknesses:
1. Long wait times: One customer mentions having to wait for more than an hour on multiple occasions. This indicates that Optima Lite Nails may struggle with managing appointments and keeping wait times reasonable.
2. Inconsistency in quality: One comment mentions that Paul did not do a great job on the customer's nails. This suggests that there may be inconsistencies in the quality of work among different nail technicians at Optima Lite Nails.
3. Communication issues: The customer who was charged $90 instead of the advertised $35 and was not informed of any additional charges highlights a possible lack of clear communication from the staff. Additionally, the customer who was told they couldn't do their pedicure after their nails were already done raises concerns about miscommunication within the salon.
4. Poor customer service: One customer mentions that the receptionist had bad customer service. This indicates that there may be a lack of professionalism or training among some staff members in providing excellent customer service.
5. Difficulty in booking appointments: The customer who had trouble booking appointments multiple times suggests that Optima Lite Nails may struggle with managing their schedule and accommodating customers in a timely manner.
Overall, Optima Lite Nails has several strengths, such as a professional and experienced staff, great designs, and a cozy and clean atmosphere. However, the salon also faces weaknesses such as long wait times, inconsistencies in quality, communication issues, poor customer service, and difficulties in booking appointments. These weaknesses should be addressed to improve the overall customer experience at Optima Lite Nails.
Best TL Reviews
I got my acrylic nails done for the first time with young Rudy and he honestly exceeded my expectations. Very good service, a very cozy and clean place with extremely professional staff. Very grateful and pleased with your services. I recommend it 100%. Thank you.
Everyone there are well experienced. They have amazing designs, and a great atmosphere. Playing all kinds of music all day. Super relaxing
They do awesome work! Ask for Rudy, if he's available and Sephoran or Ania for pedicures. I got engaged this weekend and my nails were picture perfect!
Rudy is the best!!! Just be prepared to be there for a while, but totally worth the time. Quality is so hard to come across now and days. Creativity is always on point!!
My experience with Rudy, Selena, was amazing, and so relaxing. Feeling at ease I fell asleep during my spa pedicure and I’m in absolute love with my nails Rudy’s attention to detail is impeccable -just loved my whole experience...book in advance or call ahead if possible
I’m still visiting them to this day but not after today Paul didn’t do a great job on my designs and the receptionist has bad customer service
On the board they have deluxe full set at $35 he charged me $90 he never mentioned anything about up charge nothing. Why was I charged $90 my ring finer nail on my right hand is crooked. When I arrived I asked I needed an appt he said what do you want I said full set eyebrows and toes done he ok then as he was wrapping up my nails I am being told they couldn't do my pedi. Had I know this I would have gone elsewhere. Yes they nails are cute but not $90 cute. This is not good business and this was my first and last time I ever walk in there. So disappointed.
Ive only had one person do my nails .at a certain point in time I couldn’t continue to see him because my job changed their nail policy.I decided to start back going for pedicures.I’ve tried more than ten times to book an appointment and each time I’ve been left sitting waiting for more than a hour to be serviced sometimes with no other people inside waiting .
Celina did my gel pedicure and did a fantastic job. I'm very happy with it. She even put acrylic on my messed up toenail and made it look more normal. The staff was all very friendly.
Place Pictures
Optima Lite Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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