Shaves And Fades barbershop

+1 505-300-6869

10900 Menaul Boulevard NE Suit G, 10900 Menaul Blvd NE, Albuquerque, NM 87112 United States of America

Open Today: -

Quick Facts About Shaves And Fades barbershop

Shaves And Fades barbershop has a number of strengths and weaknesses based on the comments provided. It is important to note that these comments are subjective and represent the experiences of individual customers. However, they can offer insight into the overall customer experience at the barbershop.

One of the strengths highlighted in the comments is the quality of the haircuts. Multiple customers mentioned that the cuts they received were good and that they got exactly what they asked for. This suggests that the barbers at Shaves And Fades have a skill for providing satisfying haircuts.

Another strength mentioned by a customer is the talent of a specific barber named Victor Giovanni. They praised his ability to deliver a fresh fade, indicating that there may be skilled barbers at the shop. This reflects positively on the barbershop's reputation in terms of the quality of the haircuts they offer.

However, there are several weaknesses highlighted in the comments. One common complaint is the long wait times and the lack of punctuality. One customer mentioned waiting over 45 minutes after scheduling an appointment, and another complained about having to wait for an hour after their scheduled appointment time. This indicates that the barbershop may struggle with managing their appointments effectively and respecting customers' time.

Related to the issue of long wait times is the high turnover rate among barbers. Customers mentioned that as soon as they find a barber they like, that person is gone. This suggests a lack of stability and consistency in the barbershop's staff, which can be frustrating for customers who prefer to have a consistent barber.

Another weakness mentioned is the lack of greeting from the staff. Customers expressed their disappointment in not being acknowledged when they entered the barbershop. This lack of customer service can create a negative impression and make customers feel unwelcome.

One customer mentioned that they had difficulty making an appointment and that the customer service was lacking. They were unable to find a barber they liked and felt that the staff was uninterested in helping them book an appointment. This indicates a lack of attentiveness and customer care, which can leave customers feeling dissatisfied.

One incident mentioned by a customer was arriving for their appointment only to find the door locked and no one inside. This unprofessional behavior reflects poorly on the barbershop's management and organization.

On the other hand, there is a positive comment from a customer who highly recommended the barbershop, mentioning that they took their time and delivered exactly what was requested. This suggests that the barbershop has the potential to provide good service to those who have positive experiences.

However, a negative comment regarding the barbershop's response to a bad review highlights poor customer service. The customer mentioned that the owner called to vent frustrations instead of addressing the issue and attempting to resolve it. This unprofessional behavior can damage the reputation of the barbershop and deter potential customers.

In summary, Shaves And Fades barbershop has strengths in terms of the quality of their haircuts and the skill of some individual barbers. However, there are weaknesses in terms of long wait times, high turnover rate, lack of customer greetings, difficulty in making appointments, and unprofessional behavior when addressing negative reviews.

Best TL Reviews

Went here monthly for over a year. I've waited over 45 minutes after scheduling a appointment too many times.

You'll get rescheduled with no explanation to someone different.

The turnover rate is insane. As soon as you like someone, gone.

Nobody greets you.

I'm tired of having my time disrespected.

Go somewhere else. Shame.

Booked an appointment with Miguel, arrived five minutes early and Sat down. After 15 minutes asked what was going on n was told he was finishing up only be a few more minutes as he was finishing up so when the customer got up to leave, I got up to get my haircut and was told " it will be a a few more minutes longer has he had another person ahead of me.......". REALLY! Basically I wouldn't get my haircut till an hour after my scheduled appointment. What would you do?

Why even book an appointment online if you're not gonna be even close to the appointment time! If you want to have customers backed up so you can increase revenue then this really isn’t cool because other folks have places to be and our time is also valuable as well.

Victor Giovanni throws down one hell of a fresh fade!!! Come get cleaned up by the best in town!

Tried to make a haircut appointment when I showed up for my time the door was locked and no one was inside very unprofessional

Ive been going to this place since it was west down menaul. Everytime I go to this shop, they have new barbers, and its impossible to find and stick with a barber you like here. They dont seem Interested in helping me make an appointment. Last month, I called to make an appointment at 4. They said they close at 4. So i said what about 330. They said theyre closing at 330 ????????The cuts are good, but the customer service is whack!

I highly recommend this barbershop. They take their time and they gave us exactly what we asked for. Thank you

One bad haircut doesn't define a great business. I'm glad I was able to return and get an awesome haircut thanks to a badass owner who I can trust to make things right. I feel confident in the way I look now. I will return again and hopefully grow a better relationship with the business. Thanks again! ✨

Maybe the posted time is inaccurate, but I’ve been trying to call this business for the past 25 mins after they opened and no one will pick up.

Edit; Just received a call from this Barber shop who had no interest in solving this issue and instead only seemed to call to get out his frustrations about the bad review. Not professional. I would have been more than happy to change my review if this gentleman would have taken a different tact to explain why he was late today and perhaps asked if I still needed an appointment? I am even more adamant about the one star now.