Simona's Hair Braiding

+1 301-686-0203

5210 MD-210, Oxon Hill, MD 20745 United States of America

Open Today: -

Quick Facts About Simona's Hair Braiding

Simona's Hair Braiding place has received a variety of comments, both positive and negative. In analyzing these comments, we can identify the strengths and weaknesses of the salon.

Starting with the strengths, one customer mentioned that Simona's Hair Braiding provided the best first impression for them. This suggests that the salon has a strong ability to make customers feel welcome and satisfied with their services. Additionally, another customer praised the professionalism and quality of care they received at the salon. This indicates that Simona's Hair Braiding has skilled and meticulous stylists who pay attention to detail and provide excellent service.

Furthermore, some customers specifically highlighted the work of individual stylists, such as Linda and Clair, stating that they did an amazing job and gave them exactly what they wanted. This suggests that Simona's Hair Braiding has talented and skilled stylists who are able to meet the specific requests and preferences of their clients.

In terms of weaknesses, one recurring issue mentioned by several customers is the pricing and communication around it. There were complaints about being charged different prices than originally discussed or advertised, leading to dissatisfaction and feeling misled. This indicates a lack of transparency and consistency in their pricing practices.

Another common weakness mentioned by multiple customers is the poor customer service. One customer described it as "terrible customer service," while another mentioned that they had to involve their father to get a refund. This suggests that Simona's Hair Braiding may have issues with communication, responsiveness, and overall customer satisfaction.

Furthermore, there were comments indicating that the salon has a high turnover of braiders or new braiders who may lack the necessary skills and experience. This can result in inconsistent quality of work, as some customers mentioned issues with techniques, looks, and parting of their braids.

Additionally, one customer mentioned having scheduling issues, stating that they had to wait for an extended period of time past their scheduled appointment. This suggests a lack of punctuality and organization in managing appointments, which can lead to frustration and inconvenience for customers.

Finally, one customer expressed disappointment with the longevity of their braids, mentioning that multiple braids came undone within three weeks. This indicates a potential lack of durability and skill in braiding techniques, which can be a significant concern for customers who expect their braids to last for a longer period of time.

In conclusion, Simona's Hair Braiding has strengths in making a positive first impression, providing professional and quality care, and having talented stylists who can meet specific requests. However, the salon has weaknesses in pricing transparency, customer service, turnover of braiders, scheduling issues, and the durability of braids. These weaknesses should be addressed in order to improve the overall customer experience and reputation of the salon.

Best TL Reviews

NO ABSOLUTELY NOT!!!!

LINDA DID MY HAIR...IT WAS HORRIBLE....(BROWN BRAIDS $180)

I CALLED THE OWNER SHE STATED SOMEONE OTHER THAN LINDA WOULD DO IT OVER AND I WOULD GET A DISCOUNT...ONLY TO ARRIVE AND FIND OUT THE OWNER BRAIDED MY HAIR & CHARGED ME ANOTHER $180 ...APPARENTLY THE STYLE SHE DID WAS $200

SO I RECEIVED A $20 DISCOUNT! SO I'M NOT GOING TO ARGUE ABOUT IT...I

WILL LET THE PICTURES REFLECT THE BURDEN OF PROOF.......TERRIBLE CUSTOMER SERVICE!!!

COLOR WAS NEVER THE ISSUE....THE TECHNIQUE....THE LOOK ....THE PARTING....ALL WAS AN ISSUE....NEW BRAIDERS ARE IN THE SHOP ALL THE TIME!

This was the first hair shop I’ve ever let braid my hair I had no issues. This is the only hair salon that I let do my hair. Their work was the best first impression for me. I’m not understanding why some people have issues cause they ask what color hair do you want to use. It’s your choice

A professional at your service and with a particular follow-up if you wish it, care that looks like baby's hands on your skin, go to this address you will not be on it. I definitely recommend it. Unparalleled quality care

Charge according to how they feeling . Work is mid . Been going to this salon since high school and had to get my father to get my money back . Mid work , and expensive price . Your choice when there is a salon down the street who washes hair free of charge ! And lets you be aware of all charges BEFOREHAND . Way to go 2Friends African Braiding !! Need to train them Simona gworls !

If I could leave negative stars, I would.

When I first got these braids done, 3 WEEKS AGO, they looked great. I even tipped $20 on top of the $180 it already cost me to get them done. I have been getting my hair braided for 15 years and NEVER in those 15 years have I seen braids come out or undone in 3 weeks. 4 braids have come out the fact that three more are on the verge of coming undone is completely unacceptable. I had half a mind to walk back in to the "shop" and tell them to re-do it but, if one person in the salon doesn't know how to braid, how do you trust that another person in the same salon won't do just as terrible a job?

This is the WORST, MOST UNPROFESSIONAL job and salon I have ever been to and I would recommend you find anywhere else to get your hair braided.

Not good with appointments they gave me a 3 o’clock didn’t get serviced until 4:30 & I had to put my daughters beads on for her!!!!

Linda is the best!! She did an amazing job on my hair gave me exactly what I wanted! She listened, was nice & accommodating, & timely. This was my first time going to Simona’s but it won’t be the last! If anyone ask I 10/10 recommend.

Clair that's my girl she always hooking my hair up the places always clean and the staff is polite If you want or needs your hair braided Simonas is the place to go