Quick Facts About Tommy's Nails
Tommy's Nails place has several strengths based on the comments provided. Firstly, the customer service is frequently praised as awesome, detailed, attentive, and professional. This indicates that the staff at Tommy's Nails has effective communication skills and ensures that customers feel valued and well taken care of. The friendly atmosphere and inviting environment also contribute to the positive customer experience.
Another strength of Tommy's Nails is the attention to detail and quality of work. Customers appreciate that the staff takes the time to address nail issues without cutting corners or doing quick cover-ups. This demonstrates a commitment to providing high-quality service and ensuring customer satisfaction. Additionally, comments about the nails being shaped nicely according to the customer's preferences highlight the staff's ability to understand and fulfill individual customer requests.
The loyalty of Tommy's Nails' customers is another strength worth noting. Several comments mention that they will continue to support and patronize Tommy's Nails, some even for over 26 years. This indicates that the salon has been able to establish a strong customer base through consistent and satisfactory service, building trust and loyalty among its clients.
Cleanliness and attention to detail are further strengths mentioned in the comments. Customers appreciate the clean and organized spa environment, which adds to their overall positive experience. Paying attention to detail suggests that Tommy's Nails takes pride in maintaining high standards and ensuring a professional and hygienic environment.
However, there are also some weaknesses highlighted in the comments. One customer had a less than desirable experience when they were attended by a new staff member. This suggests that there may be inconsistencies in the quality of service provided, especially when customers are assigned to different technicians. Additionally, the comment about the gel polish peeling off the next day raises concerns about the longevity and durability of the products used at Tommy's Nails.
Communication barriers can also be a weakness of Tommy's Nails. One customer mentioned being sent to a technician who didn't understand English, which likely led to a miscommunication or misunderstanding during the service. This highlights the importance of ensuring effective communication between staff and customers to avoid any potential issues or dissatisfaction.
The fact that one customer mentioned salon hopping since their favorite spot closed suggests that there may be some competition in the area, and Tommy's Nails needs to continuously work on retaining customers and attracting new ones. This may involve addressing any inconsistencies in service quality and ensuring that all staff members are well-trained and capable of providing a consistently satisfactory experience.
In conclusion, Tommy's Nails place has several strengths, including excellent customer service, attention to detail, a loyal customer base, and a clean and organized environment. However, there are also weaknesses to consider, such as inconsistencies in service quality and potential communication barriers. Addressing these weaknesses and maintaining the strengths will be essential for Tommy's Nails to continue providing a positive and satisfying experience for its customers.
Best TL Reviews
I got a gel fill today. The customer service was awesome! It was a nice friendly atmosphere that was very inviting. I appreciated the fact that he took his time doing my nails and addressed all of the nail issues without trying to do a quick cover up or cutting corners. My nails were shaped nicely just the way I wanted them to be. I will be going back! I’m very pleased with how my nails look.
UPDATE: I went in again and was given to what I suspect was the “new girl” and I showed her a pic of exactly what I wanted and it came out less than desirable. The next day the Gel polish peeled off and I went back and they sent me to someone who didn’t understand English but he removed all the polish and polished them in a neutral color and I left never to return again.
I found the perfect place for my nails. I went in On a Tuesday around 2:30pm. Tommy seated me. Asked me how I like my nails. He asked me questions about style and color. He was very detailed and attentive and did an amazing job. Although this salon is 30 minutes from home, it is definitely worth the travel!
I went to Newburgh to attend a wedding & needed a gel polish change and lip wax. Tommy is amazing. Great customer service shown by how loyal his customers were. Just sitting and waiting for service, you can tell why people return! Next time I’m in Newburgh I’ll make sure to stop by again!
Thank you ???? Tommy! I ???????? Ethan has a speedy recovery. You and Nancy as professional business owners and PARENTS, you always do the very best to keep your clients and family happy. I have so much respect for you both. I'm always pleased with the work you both do on my nails. As long as your doing nails, I will always support you both. Thank you always! A very, very satisfied customer. 26 years strong.. shoot we family
I went for a fill in on botched acrylics I had done somewhere else. The gentleman that did my nails (so sorry I didn't get his name,
older man ), did such a great job fixing what someone else messed up. I am so picky with my nails that I've been salon hopping since my favorite spot closed. Tommy's Nails, you have a new faithful customer:) Thanks again!
Tommy Nails ???????? & Spa was amazing great customer service was absolutely ecstatic about my pedicure and manicure also eyebrows very professional.. Very clean organize
and they pay attention to detail very satisfied customer definitely will be returning..Thank you so much Tommy!!
Tommy is an amazing person inside and out with great talent! I moved out of town but whenever i am here I have to go see Tommy! Never go anywhere else!
I ALWAYS HAVE A POSITIVE EXPERIENCE HERE.Everyone are so professional and it's a pleasure to patronage this business,as I will continue to do!Merry Christmas to all my good people at Tommy's Nails and Spa....
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Tommy's Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | Closed |
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