Top Beauty Supply

+1 770-945-9966

1935 Buford Mill Dr, Buford, GA 30519 United States of America

Open Today: -

Quick Facts About Top Beauty Supply

Top Beauty Supply place has received a mix of positive and negative feedback from customers. While some customers have praised the store for its nice neighborhood location, good customer service, and willingness to accommodate exchanges, others have expressed concerns about rude and discriminatory treatment, questionable business practices, and contradictory return policies.

Starting with the strengths of Top Beauty Supply place, it is evident that the store is conveniently located in a nice neighborhood, making it easily accessible for customers. This can attract local residents who prefer to support businesses within their community. Additionally, several customers have mentioned that the staff members are friendly and respectful, particularly towards hair clients. This positive interaction with customers can create a welcoming and comfortable shopping experience. Furthermore, the store has been praised for its efficient customer service when it comes to exchanges. By being flexible and not giving customers a hard time, Top Beauty Supply place demonstrates a commitment to customer satisfaction.

In terms of weaknesses, one of the recurring criticisms is the higher prices compared to other beauty supply stores. This can be a deterrent for price-conscious customers who might opt for more affordable options elsewhere. Another significant weakness highlighted by a customer is the discriminatory treatment experienced by their black children. The allegations made against the manager raise serious concerns about racial profiling and biased behavior. Such incidents should never occur and can damage the store's reputation and customer relations. Additionally, the negative experience of another customer suggests that the store does not prioritize greeting customers or offering assistance promptly, leading to a poor customer service experience. This lack of attention can make customers feel undervalued and uncomfortable.

Another criticism involves allegations of deceptive business practices. A customer claimed that the store takes hair out of bundle packs to sell less hair at the same price. This practice can be seen as unethical as it deceives customers and compromises their trust in the store. Furthermore, there are multiple comments about rude and pestering behavior from the staff. These negative interactions can create a hostile environment for customers, making them less likely to return or recommend the store to others.

Lastly, a customer mentioned having a negative experience with the return policy and the overall attitude of the store. The contradictory return policy can be frustrating and confusing for customers, as it may not be clear what the requirements and limitations are. Additionally, the customer implies that the store owners, who they believe are not black, tend to provide poor customer service due to the assumption that customers will keep coming back regardless. This perception of discriminatory behavior by store owners can greatly impact the store's reputation and customer loyalty.

In conclusion, while Top Beauty Supply place has some strengths such as a nice location and good customer service, there are significant weaknesses that should be addressed. The store's higher prices, discriminatory treatment, questionable business practices, poor customer service, and contradictory return policy all contribute to a negative customer experience. These concerns not only affect the store's reputation but also may result in a loss of customers and potential legal issues if discriminatory practices are proven true. Top Beauty Supply place should prioritize addressing these weaknesses, providing fair and equal treatment to all customers, and cultivating a positive and inclusive environment.

Best TL Reviews

Very nice neighborhood beauty supply store. They are very nice to my hair clients and treat everyone with respect. If you have to exchange anything, they don't give you a hard time. Prices are slightly higher than other Beauty Supply Stores but the Customer Service is very good!

This location is one of my go to locations. I've had a good experience the past few times I've been. The ladies greet me when I come in. And they give me space to find what I need. I also had to make an exchange today and they let me do so with no problem. Very friendly and helpful.

Today my 3 black children went in with money to shop and was told by the manager she didn’t like them and said they had to go!!! When I called she was very rude on the phone yelling at me and telling me to come see her as if she had a problem with me. She called my kids liars after changing her story 3 times on the phone with me!!!! I spend so much money there, it’s absolutely unbelievable that these are the same people I have dealt with. I will never shop here again and I’m reporting them to the better business bureau so I hope everyone is here legally!!!! It’s sad that children are profiled because they are black, the world can’t change because of ignorance and today my children experience it!!!! Very angry mom!!!!!

I will not be going back they take hair out of 3 bundle packs to sell less hair but at the price. Went in for braiding hair was not greeted, picking hair out right next to associate still not greeted. This is definitely something that needs to be look in to because its not a good thing to play with customers money.

This place is awful to their customers. They follow you pester you stare at you with disgust. Don't go to this store spending your money

I found everything I wanted and needed at a short period of time which it's great and also Friendly, helpful staff.

Good variety of products.

Environment was clean in and outside.

Customer service was excellent. They salespersons were kind and very considerate. They asked for my ID when I used my credit card which gave them extra kudos.

Here is the deal. It's a very nice store with lots of makeup, hair, hair accessories, wigs and even a few clothing options. But they are infact, very rude. They have a horrible return policy that is very contradictory. It's not outside the regular rude that you experience from a "non-Black" owned beauty supply store (If you catch my drift). The owners of these establishment tend to have HORRIBLE customer service and it is because THEY CAN. They know that we will continue to come back... And we do. Smh I only go there when I need something my local black owned beauty supply store doesn't have and can't get. Enter at your own risk ????????‍♀️