Ellie's Crossroads Market

+1 828-726-3691

3153 Morganton Blvd SW, Lenoir, NC 28645 United States of America

Open Today: -

Quick Facts About Ellie's Crossroads Market

Ellie's Crossroads Market place, based on the comments provided, seems to have undergone a significant turnaround in terms of customer satisfaction and overall experience following a change in ownership. The strengths and weaknesses of the establishment can be identified as follows:

Strengths: 1. Improved customer service: Multiple comments highlight the exceptional customer service provided by the staff at Ellie's Crossroads Market place. Words such as "awesome," "polite," "kind," and "helpful" indicate a positive shift in the way customers are treated. 2. Quality of food: Numerous positive comments mention the great food available at the store, particularly at the grill and deli. Descriptions such as "best cheeseburger," "delicious dishes," and "good food for breakfast and lunch" suggest a focus on quality and taste. 3. Friendly staff: Customers appreciate the friendly and welcoming attitude of the employees. Positive interactions with Crystal, Tony, Sydney, and Sharri are highlighted, indicating a strong team that contributes to a positive overall experience. 4. Attention to detail: Sydney is specifically mentioned for her attention to detail, suggesting a focus on ensuring customer needs and preferences are met. 5. Turnaround in reputation: One comment mentions that Ellie's Crossroads Market place went from being the worst store in Caldwell County to becoming the best after the change in ownership. This suggests that the new owner has successfully improved the store's reputation and customer perception.

Weaknesses: 1. Odor issue: One comment indicates that there is a persistent smell of sewer when entering the store, particularly near the deli. The smell is described as horrid and could deter potential customers from enjoying their meals in that area. 2. Previous negative experience: A couple of comments mention that the previous owners were rude and mean, leading customers to avoid the store altogether. While this issue is not directly related to Ellie's Crossroads Market place under the new ownership, it indicates a previously damaged reputation that may take time to fully overcome. 3. Limited feedback: While the majority of comments are positive, there are only a handful of comments available to draw conclusions from. This limited sample size may not fully reflect the strengths and weaknesses of the establishment.

In conclusion, Ellie's Crossroads Market place has experienced a positive shift since the change in ownership. The establishment's strengths lie in the exceptional customer service, improved quality of food, friendly staff, attention to detail, and the overall turnaround in reputation. However, weaknesses include an odor issue near the deli and a previously negative experience associated with the store, which may still impact some potential customers. Addressing these weaknesses while continuing to build on the strengths can further enhance the market place's reputation and customer satisfaction.

Best TL Reviews

These ladies are awesome. Food is great and customer service is out of this world!!!

This store has went from the worst store in Caldwell County to the best, thanks a new owner. I'm not going to mention Bill's name!

The previous people running this were horrible, which I vowed to never come back!

I decided to come back in due to new ownership. The staff in this store are incredible. Crystal at the register is very polite and professional, The grill is open and I'm impressed with the food. Tony is a great cook. I enjoy Sydney's attention to detail, helpfulness, and professionalism. Sharri is always smiling, very helpful, attentive and an important team member. If you haven't stopped in you are missing a real treat. This is a terrific store, with a dedicated and professional staff.

Best Cheese Burger had in long time. Very Awesome ???? highly recommend the grill. Friendly staff all the way around.

The store has a deli inside of it. Which I would have never ate at because when you walk in the front door the smell of sewer just about knocks you down. I can't imagine eating lunch at a place that smells so horrid! Have been in there several times and all but one time it smelled!

Very kind and polite people delicious dishes

They have good food for breakfast and lunch. The employees are super nice and friendly!!

Absolutely so happy that the previous owners sold this store. The precious owner was so rude and mean. The family that owns it now are so kind, helpful, and all around great people. I stop here almost on a daily basis. They even added a deli inside!

Great little store with great friends and food highly recommended