Quick Facts About Lee Spa & Nail
Lee Spa & Nail place has received a mix of positive and negative reviews from customers. In order to evaluate the strengths and weaknesses of the establishment, let's analyze the comments provided.
One of the strengths mentioned in the comments is that the nail tech who did the pedicure was friendly and did a good job. The customer even mentioned that her toes looked lovely after the pedicure. This indicates that there are skilled technicians at Lee Spa & Nail place who are capable of providing high-quality service to customers.
Another positive aspect mentioned is that the place is clean and well-equipped. This is an important factor for customers when choosing a nail salon, as cleanliness is often associated with a safe and hygienic experience. The fact that the customer noticed this and highlighted it suggests that Lee Spa & Nail place maintains a clean and well-maintained environment.
However, there are several weaknesses mentioned in the comments that need to be addressed. One of the major issues seems to be the language barrier. Multiple customers complained that some of the technicians spoke little to no English. This can be a significant drawback, as effective communication is crucial in ensuring that customer needs and preferences are met. It can lead to misunderstandings and unsatisfactory results, as seen in the comments about nail polish left on fingers and cuticles not being properly cut down.
Another weakness highlighted is the rushed and sloppy work of some technicians. Customers reported that their pedicures were rushed, resulting in messy-looking results. This suggests that there may be a lack of attention to detail and a focus on quick turnover of customers. Additionally, the comments about bumpy cuticles, paint missing on toes, and wonky nails indicate a lack of precision and skill in the technicians' work.
The lack of professionalism displayed by some employees is also mentioned as a weakness. Customers noted rude and unprofessional behavior, such as eye-rolling, dirty looks, and cutting cuticles dry. These actions contribute to a negative customer experience and can deter customers from returning to the establishment.
Hygiene is another significant concern mentioned in the comments. One customer reported bleeding cuticles and the next day discovered green pus on their toe. This indicates poor hygiene practices, which can be a serious issue as it poses risks of infection and other health problems for customers.
Furthermore, some customers felt that their complaints were ignored or not acknowledged by the staff. This lack of response and inability to resolve customer issues can result in dissatisfaction and a loss of trust in the establishment.
In conclusion, Lee Spa & Nail place has strengths, such as friendly and skilled technicians, as well as a clean and well-equipped environment. However, there are significant weaknesses, including language barriers, rushed and sloppy work, lack of professionalism, hygiene concerns, and poor customer service. These weaknesses need to be addressed in order to improve the overall quality of the establishment and provide a positive experience for customers.
Best TL Reviews
Worst place EVER. The nail tech spoke no English, but you don’t need English to SEE the polish she left all over my fingers. When I pointed it out to her she pulled out my SKIN to get the color off. It started bleeding, she out some Neosporin or something on it, there was trash all over the place, I paid the $25 for this garbage job and was charged $1 extra for using my card and THEN decided to tell her what a bad experience it had been but she looked at me blankly like she had no idea what I am talking about. The people who obviously own the place were looking at me and making a face, no one tried to make it right, I wasn’t offered a refund or ANYTHING. God help me, if I get some kind of fungus or something from this place I AM SUING! You literally made me bleed. What a horrible place!
I go here for a pedicure every once in a while if it's convenient. Today they really upset me. They were very busy and when my turn came, this woman rushed through my pedicure. She barely cut down my cuticles and then slapped some nail polish on top, which can only lead to a messy looking job. When I finished and looked at my nails, it was unacceptable, even for me who doesn't usually speak up for myself in these situations. So I told them that the cuticles needed to be cut down and redone. All this lady started doing was wiping the paint away from the edges with a brush, so I explained to the boss guy that this is not what I wanted. You can still see the bumpy cuticles underneath the nail polish and I was hoping that he would explain that to her. They exchanged words and she kept doing what she was doing. So I let her finish and then she asked me if everything is okay and I say no because I told him what needed to be done to fix the problem. I was too upset and out of time to wait any longer for it to be fixed, so I again told the guy in front that "my nail polish should have been removed, my cuticles cut down, and nails repainted but they didn't seem like they wanted to solve the problem." I paid, left no tip and left. I'm freaking annoyed though. I have an event to go to tomorrow morning, so there's no time to fix it anywhere else. And the fact that they just completely ignored and didn't acknowledge what I told them upsets me even further.
They attended me quick the women that
Did my pedicure was super nice and did my nails beautifully. After I was done with my pedicure a young guy started with my acrylics he was watching videos on YouTube the whole time and has a stank attitude he would roll his eyes and give me dirty looks when I would move my hand. Friday made a week of me having these acrylics on ans 4 nails already fell off!! The quality of the nails are not good and when this man was shaping my nails he was doing it soo hard. I'm only putting one star bc the lady was good at my pedicure but please don't waste your money here!!
I’m puzzled by the bad reviews. They gave me a perfect pedicure. Everything was clean. The woman did a great thorough job and my toes look lovely!
I will never go to this place again! Rude unprofessional and sloppy work! I guess there are two owners a man and a women and both are extremely unprofessional!!! This lady began to cut my cuticles dry!! And cut me so bad that my finger would not stop bleeding!!! She ended up painting my blood right into the nail polish????????♀️… then she was like” is it ok?” I could not believe what I was hearing!!! I asked the other girls that were sitting there what my nails looked like to them and they said omg they look terrible. I refused to pay for such garbage and just bad attitude and service! Please reas the other reviews on here… they are pretty accurate… I provided pictures so you guys can see what garbage job they did!!!!
This is a no go for me I’m never coming back. The pedicure was a beat mediocre.
Worst experience EVER.
Technician name was Jeny.
Paint on my cuticles which peeled off my nail polish when i tried to remove it on the same day.
Paint missing on my toes.
Completely wonky.
DISGUSTING and SLOPPY work.
Bled from cuticles and WORST PART, the next day my big toe has green pus.
GREEN PUS.
Pictures are less than 24hrs later.
First time coming here and they just got themselves a new client! Courteous and attentive when I walked in, the place is clean and very well equipped. I got acrylics done with Kelly and I couldn’t be any more pleased with her and her work.
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Lee Spa & Nail Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 05:15 PM |
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