Quick Facts About Super Nails & Hair Salon
Super Nails & Hair Salon appears to have a number of strengths and weaknesses based on the comments provided. To analyze these further, let's break them down into specific categories:
1. Service and Staff:
- Several comments mention the friendly and attentive service provided at the salon, particularly towards younger customers. The salon is praised for treating a five-year-old granddaughter like a princess.
- One comment specifically highlights the skill and expertise of certain staff members, such as the lady to the right who does awesome eyebrows and the nail technicians at station 8 and station 1.
- However, there is also a negative comment regarding poor service and customer support. One customer recounts a bad experience where their niece's nails were not done properly, and when they returned to have them fixed, they were made to wait for an hour, and the technician refused to redo the nails.
2. Wait Times:
- There is a mix of opinions regarding wait times. Some comments mention that the wait is never too long, while others highlight that waiting for an extended period is common, even with an appointment.
- A recommendation is made to visit the salon during weekdays before 5 pm to avoid peak times and potential longer waits.
3. Color and Design Options:
- One comment mentions the lack of fun colors and chrome options at the salon, indicating a potential weakness in their selection.
- On the other hand, another comment praises the quality of the nail work and describes the nails as "slayer honey," suggesting that the salon is capable of delivering excellent results despite limited color choices.
4. Pricing:
- Several comments do not mention pricing, indicating that it may not be a significant factor for customers.
- However, there is a negative comment stating that the salon is overpriced, especially considering the poor customer service experienced.
5. Overall Customer Experience:
- Many comments express positive experiences and satisfaction with the service and results at Super Nails & Hair Salon.
- Conversely, one strongly negative comment implies that the salon has a lack of customer service, particularly in handling issues with poorly executed services and extensive waiting times. The commenter vows never to return and warns friends against visiting the salon.
In conclusion, Super Nails & Hair Salon has strengths in terms of friendly service, particularly towards children, and skilled staff members. However, there are weaknesses related to wait times, limited color options, and potential issues with customer service, as indicated by a negative experience shared by a customer. To maintain and improve its reputation, the salon should strive to address these weaknesses by better managing customer expectations, enhancing color and design options, and ensuring consistent and satisfactory customer service.
Best TL Reviews
My mom and I got our nails done. Never to long of a wait. The girls on the right are much better at nails than the girls on the left. The first lady to the right does awesome eyebrows. My issue is they don't have enough fun colors. I want chrome and nice bright colors.
Awesome place treated my five year granddaughter like a princess while she did her nails n pedi!! Love that they have special chairs just for them..
Good service, big place. Maybe going during the week before 5pm is a good idea because the place is not so busy then.
???????????????????????? Mariam was on point. 65 for a full set.
love this place they do awesome work
My niece recently had her nails done here and the man who did them didn’t do them properly and it cost too much money for a horrible job done. They only lasted 1 week; 5 of her nails fell off. So my mother took her up there and was told they were going to fix her nails. Unfortunately she ended up waiting 1 hour to even be seen and it wasn’t even packed. They were just skipping her on purpose I imagine since she wasn’t paying this time around why not let her wait. So I called her and told her to let them know that was horrible customer service for having her wait since wasn’t her fault that her nails weren’t done right the first time. After all the wait they finally let her in the chair, so my niece asked the lady since her nails keep popping off if she can just redo the set because she doesn’t trust the job done wrong from before. The lady told her she wasn’t going to redo them and that she would be fine. Why once she got home another one popped off??? I’m disgusted by their lack of customer service. For a nail salon that’s over priced they should be giving you excellent customer service. So if you cherish your money and feel that customer service is important don’t come here st all!!!!! I will not have my niece return here ever again!!! I will take her somewhere else where they VALUE CUSTOMERS. So they lost a customer forever. And of course I’m going to warn my friends not to go here either. Businesses like these should not prosper. MY ADVICE: DON’T GET YOUR NAILS DONE HERE!!!!! IF I COULD GIVE IT A ZERO I WOULD! THUMBS DOWN!!!!
This place does great work. My nails are always just the way I want them. Queen (station 8) and the owner at station 1 are the absolute best at nails and brows. However, I will not give this place a 5 only because you will wait forever to be seen, even with an appointment. I repeat. You will wait FOREVER!!!The wait will be worth it but still. The best time to come is during the week EARLY. Thursday, Friday and Saturday are the worst days to come. If you can, go on a Monday, Tuesday, or Wednesday before school let’s out with time on your hands. Hope this helps!
I enjoyed my experience. I just don't like the fact they don't take appointments, so if you want a particular technician you will be sitting for a while! Overall I had a wonderful experience and my nails were slayer honey!
Super Nails & Hair Salon Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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