Quick Facts About Beauty Mark Salon
Strengths:
1. Chic and inviting atmosphere: The salon is described as small yet very chic and inviting inside. This creates a positive first impression for clients and makes them feel comfortable and relaxed during their visit.
2. Friendly and personable staff: The owner, Holly, is praised for her welcoming nature and ability to keep the conversation going smoothly. She takes the time to get to know clients and their needs, making them feel valued and heard.
3. Attention to detail: Holly is commended for her considerate approach, particularly in the case of a drastic hair change. She ensures that clients approve of every little detail before proceeding and even provides additional products like purple shampoo to maintain the hair color.
4. Skill and expertise: Holly is specifically mentioned for her amazing job on different hair types, such as curly hair. She listens to clients' needs and meets them, offering advice and recommendations based on her expertise.
5. Generosity: The salon demonstrates generosity by charging the clients only half price since both of them required the time of one haircut. This gesture is appreciated by the clients and creates a positive impression of the salon.
Weaknesses:
1. Pricing inconsistency: One of the commenters mentions that there was a discrepancy between the advertised pricing on the website and the actual amount charged. This inconsistency can lead to confusion and dissatisfaction among clients.
2. Rushed service: One client expresses dissatisfaction with feeling rushed during their visit. They mention that the stylist did not wash their hair, which is an expected part of the service. Additionally, they felt that their hair was barely cut, and they had to go to another place to get it shorter. The perception of being rushed can leave clients feeling unsatisfied and undervalued.
3. Lack of communication: The same commenter states that the stylist did not ask if they wanted their hair washed or offer any alternatives. Effective communication is essential in understanding clients' preferences and needs, as well as managing their expectations. The lack of communication in this instance may have contributed to the client's dissatisfaction.
4. Alleged substance use: One client expresses concern that their stylist, Kay, seemed to be under the influence of drugs while working on their hair. This raises concerns about the professionalism and integrity of the salon.
In summary, Beauty Mark Salon has several strengths, including a chic and inviting atmosphere, friendly and personable staff, attention to detail, skill and expertise, and displays of generosity. However, there are also weaknesses to address, such as pricing inconsistency, rushed service, lack of communication, and allegations of substance use. It is important for the salon to address these weaknesses to enhance overall customer satisfaction and maintain a positive reputation.
Best TL Reviews
This was our first time visiting this salon, it was small yet very chic and inviting inside. The owner, Holly, greeted us immediately and we did not wait long for her to finish with her other client and call us over. She was a very sweet hostess and kept the conversation going smoothly, asked a lot of questions and also told us a lot about herself. She made sure to ask what kind of cut we wanted and listened intently, then offered her advice for our hair type and texture. Both my spouse and myself were beaming by the end of our visit, and she even charged us half price because we both only took up the time of one haircut. So generous! We absolutely loved Holly and are going back again soon!!
10/10 recommend seeing Holly at Beauty Mark. She did such an amazing job on my hair. It was a drastic change for me and she was so considerate by making sure I approved of every little thing before going forward. Plus, she got me some purple shampoo to help hold the color. Thanks again, Holly!
Enjoyed my experience with Tay.
She gave me a fill on my lashes that was needed after my regular lash tech was sick. I appreciate her so much today! Ahhsome job too!
Great, great place! Kristin and Holly were really nice and were great conversationalists, offered me water, soda, snacks while my hair was getting done, and did a fantastic job for a more difficult request at a fair price! Will definetely be back!
Holly and the other stylists are AWESOME! They are very friendly and personable. They take the time to get to know you and your needs and are willing to work with you to find the best style etc. for you.
Had a cut and color from Kay. Their website says 70 for one color with complimentary cut... wrong!! She charged 125 and I'm pretty sure she was higher than a kite while doing my hair. Other than that the place was nice and cozy.
I’ve got curly hair and you know you can’t trust just anyone to cut curly hair and Holly did an amazing job! She made sure I approved of the haircut. She listened to my needs and met them. I mentioned I had tried many products on my hair and she gave a bit of some product to try! Thank you Holly!
I did not enjoy my experience at this salon. I felt like I was rushed out. The stylist did not wash my hair and did not ask if I would like to have it washed. That is part of the service! She also barely cut any length off. I will have to go to another place now to get it shorter. I feel like I was being rushed even though I had an appointment. Another customer was waiting and I think I was pushed through quickly so they could be helped.
Beauty Mark Salon Info
Amenities
From the business
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Identifies as women-owned
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Crowd
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LGBTQ+ friendly
Planning
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Appointments recommended
Payments
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Checks
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 03:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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